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國發(fa)〔2015〕24號

各省、自治區、直轄(xia)市人民(min)政府(fu)，國務院各部委(wei)、各直屬機構：

　　近年來我國(guo)電子(zi)(zi)商(shang)(shang)務(wu)(wu)發(fa)(fa)(fa)展(zhan)迅猛，不(bu)僅(jin)創(chuang)造了新(xin)的消費需求，引發(fa)(fa)(fa)了新(xin)的投資熱潮，開辟了就業增收新(xin)渠道，為(wei)(wei)大(da)眾創(chuang)業、萬眾創(chuang)新(xin)提(ti)供了新(xin)空間，而且(qie)電子(zi)(zi)商(shang)(shang)務(wu)(wu)正加(jia)速與制造業融合，推動服(fu)務(wu)(wu)業轉(zhuan)型(xing)升級，催(cui)生新(xin)興(xing)業態(tai)，成為(wei)(wei)提(ti)供公共產品、公共服(fu)務(wu)(wu)的新(xin)力量(liang)，成為(wei)(wei)經濟發(fa)(fa)(fa)展(zhan)新(xin)的原(yuan)動力。與此同時，電子(zi)(zi)商(shang)(shang)務(wu)(wu)發(fa)(fa)(fa)展(zhan)面臨管(guan)理(li)方(fang)式不(bu)適應、誠(cheng)信體系不(bu)健全、市(shi)場(chang)秩序不(bu)規范等問題(ti)，亟需采(cai)取(qu)措(cuo)施予以解決(jue)。當前，我國(guo)已進入全面建成小康社會的決(jue)定性階段，為(wei)(wei)減少束縛(fu)電子(zi)(zi)商(shang)(shang)務(wu)(wu)發(fa)(fa)(fa)展(zhan)的機制體制障礙，進一步發(fa)(fa)(fa)揮電子(zi)(zi)商(shang)(shang)務(wu)(wu)在培育經濟新(xin)動力，打造“雙引擎”、實現(xian)“雙目標”等方(fang)面的重要作(zuo)用，現(xian)提(ti)出(chu)以下意見：

　　一、指導思想、基(ji)本原則(ze)和主要目(mu)標

　　（一(yi)）指(zhi)導思想(xiang)。全面貫徹黨(dang)的(de)十八(ba)大(da)和(he)十八(ba)屆二(er)中(zhong)(zhong)、三中(zhong)(zhong)、四中(zhong)(zhong)全會精神，按照黨(dang)中(zhong)(zhong)央、國務院決(jue)策(ce)部署，堅持依靠改革推(tui)動(dong)科學發(fa)展(zhan)，主動(dong)適應和(he)引領經(jing)濟(ji)發(fa)展(zhan)新(xin)(xin)常態，著(zhu)力(li)解決(jue)電子商(shang)(shang)務發(fa)展(zhan)中(zhong)(zhong)的(de)深層次(ci)矛盾(dun)和(he)重大(da)問題(ti)，大(da)力(li)推(tui)進政策(ce)創(chuang)新(xin)(xin)、管理創(chuang)新(xin)(xin)和(he)服務創(chuang)新(xin)(xin)，加快建立(li)開(kai)放、規范(fan)、誠(cheng)信、安全的(de)電子商(shang)(shang)務發(fa)展(zhan)環境，進一(yi)步激發(fa)電子商(shang)(shang)務創(chuang)新(xin)(xin)動(dong)力(li)、創(chuang)造潛(qian)力(li)、創(chuang)業活力(li)，加速推(tui)動(dong)經(jing)濟(ji)結構戰略性調整(zheng)，實(shi)現經(jing)濟(ji)提質增(zeng)效升(sheng)級(ji)。

　　（二(er)）基本(ben)原則。一(yi)(yi)是積極推動(dong)。主(zhu)動(dong)作為、支(zhi)(zhi)持發(fa)展(zhan)。積極協(xie)調解決電子(zi)(zi)商(shang)(shang)(shang)務(wu)(wu)發(fa)展(zhan)中的各種矛盾與問題(ti)。在政府資(zi)源(yuan)開放、網絡安全(quan)保障、投融資(zi)支(zhi)(zhi)持、基礎(chu)設施(shi)和(he)誠信體系建設等(deng)方面(mian)加(jia)(jia)大(da)服務(wu)(wu)力(li)(li)度。推進電子(zi)(zi)商(shang)(shang)(shang)務(wu)(wu)企(qi)業(ye)(ye)稅(shui)費合(he)理化，減輕企(qi)業(ye)(ye)負擔。進一(yi)(yi)步(bu)(bu)釋(shi)放電子(zi)(zi)商(shang)(shang)(shang)務(wu)(wu)發(fa)展(zhan)潛力(li)(li)，提升電子(zi)(zi)商(shang)(shang)(shang)務(wu)(wu)創(chuang)新(xin)(xin)發(fa)展(zhan)水平(ping)。二(er)是逐步(bu)(bu)規范。簡政放權、放管結合(he)。法無禁止的市場(chang)主(zhu)體即可為，法未授權的政府部(bu)門(men)不能(neng)為，最大(da)限度減少對電子(zi)(zi)商(shang)(shang)(shang)務(wu)(wu)市場(chang)的行政干(gan)預。在放寬(kuan)市場(chang)準入的同時，要在發(fa)展(zhan)中逐步(bu)(bu)規范市場(chang)秩(zhi)序，營造(zao)公平(ping)競爭的創(chuang)業(ye)(ye)發(fa)展(zhan)環境，進一(yi)(yi)步(bu)(bu)激發(fa)社會創(chuang)業(ye)(ye)活力(li)(li)，拓寬(kuan)電子(zi)(zi)商(shang)(shang)(shang)務(wu)(wu)創(chuang)新(xin)(xin)發(fa)展(zhan)領域。三是加(jia)(jia)強引導。把(ba)握趨勢(shi)、因(yin)勢(shi)利(li)導。加(jia)(jia)強對電子(zi)(zi)商(shang)(shang)(shang)務(wu)(wu)發(fa)展(zhan)中前(qian)瞻性(xing)、苗(miao)頭性(xing)、傾向性(xing)問題(ti)的研究，及時在商(shang)(shang)(shang)業(ye)(ye)模式創(chuang)新(xin)(xin)、關(guan)鍵技術研發(fa)、國際市場(chang)開拓等(deng)方面(mian)加(jia)(jia)大(da)對企(qi)業(ye)(ye)的支(zhi)(zhi)持引導力(li)(li)度，引領電子(zi)(zi)商(shang)(shang)(shang)務(wu)(wu)向打造(zao)“雙引擎(qing)”、實現“雙目標”發(fa)展(zhan)，進一(yi)(yi)步(bu)(bu)增強企(qi)業(ye)(ye)的創(chuang)新(xin)(xin)動(dong)力(li)(li)，加(jia)(jia)速電子(zi)(zi)商(shang)(shang)(shang)務(wu)(wu)創(chuang)新(xin)(xin)發(fa)展(zhan)步(bu)(bu)伐。

　　（三(san)）主要(yao)目標(biao)。到2020年，統一開放、競爭有(you)序、誠信(xin)守法、安(an)全可靠的電(dian)子商務大(da)市(shi)場基本建(jian)成。電(dian)子商務與(yu)其他產業(ye)深(shen)度融合，成為促進(jin)創業(ye)、穩定就業(ye)、改善(shan)民(min)生服務的重要(yao)平臺，對(dui)工業(ye)化(hua)、信(xin)息化(hua)、城鎮化(hua)、農(nong)業(ye)現代化(hua)同步發展(zhan)起到關鍵性作(zuo)用。

　　二、營造寬松發展環境

　　（四(si)）降低準入門檻。全面(mian)清理電(dian)(dian)(dian)子(zi)商(shang)(shang)務(wu)(wu)領(ling)域(yu)現有(you)前置審批(pi)事(shi)項，無法律(lv)法規依(yi)據(ju)的(de)一律(lv)取消，嚴禁違(wei)法設(she)定(ding)行(xing)政(zheng)許(xu)可、增(zeng)加行(xing)政(zheng)許(xu)可條件和程序。（國務(wu)(wu)院審改(gai)辦，有(you)關部門按職(zhi)責(ze)(ze)分(fen)工(gong)(gong)分(fen)別(bie)負責(ze)(ze)）進一步(bu)簡化注冊(ce)(ce)資(zi)(zi)本(ben)登(deng)記，深入推(tui)進電(dian)(dian)(dian)子(zi)商(shang)(shang)務(wu)(wu)領(ling)域(yu)由“先證后照(zhao)”改(gai)為“先照(zhao)后證”改(gai)革(ge)。（工(gong)(gong)商(shang)(shang)總局(ju)(ju)、中央編辦）落實《注冊(ce)(ce)資(zi)(zi)本(ben)登(deng)記制(zhi)度改(gai)革(ge)方案》，放(fang)寬(kuan)電(dian)(dian)(dian)子(zi)商(shang)(shang)務(wu)(wu)市場(chang)主體住所(suo)（經營場(chang)所(suo)）登(deng)記條件，完善相關管理措施。（省(sheng)級人(ren)民政(zheng)府(fu)）推(tui)進對快遞企(qi)業(ye)(ye)設(she)立非法人(ren)快遞末端網點實施備案制(zhi)管理。（郵政(zheng)局(ju)(ju)）簡化境(jing)內電(dian)(dian)(dian)子(zi)商(shang)(shang)務(wu)(wu)企(qi)業(ye)(ye)海外上市審批(pi)流程，鼓勵電(dian)(dian)(dian)子(zi)商(shang)(shang)務(wu)(wu)領(ling)域(yu)的(de)跨(kua)境(jing)人(ren)民幣(bi)直(zhi)接(jie)投(tou)資(zi)(zi)。（發展改(gai)革(ge)委、商(shang)(shang)務(wu)(wu)部、外匯局(ju)(ju)、證監會(hui)、人(ren)民銀行(xing)）放(fang)開外商(shang)(shang)投(tou)資(zi)(zi)電(dian)(dian)(dian)子(zi)商(shang)(shang)務(wu)(wu)業(ye)(ye)務(wu)(wu)的(de)外方持股(gu)比例限(xian)制(zhi)。（工(gong)(gong)業(ye)(ye)和信息(xi)化部、發展改(gai)革(ge)委、商(shang)(shang)務(wu)(wu)部）探(tan)索(suo)建(jian)立能(neng)源(yuan)、鐵路、公共事(shi)業(ye)(ye)等行(xing)業(ye)(ye)電(dian)(dian)(dian)子(zi)商(shang)(shang)務(wu)(wu)服務(wu)(wu)的(de)市場(chang)化機制(zhi)。（有(you)關部門按職(zhi)責(ze)(ze)分(fen)工(gong)(gong)分(fen)別(bie)負責(ze)(ze)）

　　（五）合理降稅(shui)減(jian)負。從事電子(zi)商務(wu)活動的企業(ye)，經(jing)認定為高新(xin)(xin)技(ji)(ji)術企業(ye)的，依法(fa)享受高新(xin)(xin)技(ji)(ji)術企業(ye)相關優惠(hui)政(zheng)策，小微企業(ye)依法(fa)享受稅(shui)收優惠(hui)政(zheng)策。（科技(ji)(ji)部、財政(zheng)部、稅(shui)務(wu)總局(ju)）加快(kuai)推(tui)進“營(ying)改(gai)增(zeng)”，逐步將旅游(you)電子(zi)商務(wu)、生活服務(wu)類電子(zi)商務(wu)等相關行(xing)業(ye)納(na)入“營(ying)改(gai)增(zeng)”范圍。（財政(zheng)部、稅(shui)務(wu)總局(ju)）

　　（六(liu)）加大(da)金融(rong)(rong)服務(wu)支持。建立健全(quan)適應電子(zi)商(shang)(shang)(shang)務(wu)發展(zhan)的多元化、多渠(qu)(qu)道(dao)投融(rong)(rong)資機制。（有關部(bu)門按職責(ze)分工分別負(fu)責(ze)）研(yan)究鼓勵符(fu)合條(tiao)件的互聯網企(qi)(qi)業(ye)(ye)(ye)在境內上市(shi)等相關政策。（證監(jian)會(hui)）支持商(shang)(shang)(shang)業(ye)(ye)(ye)銀(yin)行(xing)、擔保(bao)存(cun)貨管(guan)理(li)機構及(ji)電子(zi)商(shang)(shang)(shang)務(wu)企(qi)(qi)業(ye)(ye)(ye)開展(zhan)無形資產(chan)、動產(chan)質(zhi)押等多種形式(shi)的融(rong)(rong)資服務(wu)。鼓勵商(shang)(shang)(shang)業(ye)(ye)(ye)銀(yin)行(xing)、商(shang)(shang)(shang)業(ye)(ye)(ye)保(bao)理(li)機構、電子(zi)商(shang)(shang)(shang)務(wu)企(qi)(qi)業(ye)(ye)(ye)開展(zhan)供(gong)應鏈(lian)金融(rong)(rong)、商(shang)(shang)(shang)業(ye)(ye)(ye)保(bao)理(li)服務(wu)，進一步拓展(zhan)電子(zi)商(shang)(shang)(shang)務(wu)企(qi)(qi)業(ye)(ye)(ye)融(rong)(rong)資渠(qu)(qu)道(dao)。（人民銀(yin)行(xing)、商(shang)(shang)(shang)務(wu)部(bu)）引導和推動創業(ye)(ye)(ye)投資基金，加大(da)對電子(zi)商(shang)(shang)(shang)務(wu)初創企(qi)(qi)業(ye)(ye)(ye)的支持。（發展(zhan)改(gai)革(ge)委）

　　（七）維護公平(ping)競(jing)(jing)(jing)爭(zheng)(zheng)(zheng)。規范電(dian)(dian)(dian)子(zi)商(shang)(shang)(shang)務(wu)(wu)市(shi)場(chang)競(jing)(jing)(jing)爭(zheng)(zheng)(zheng)行(xing)(xing)為(wei)，促(cu)進(jin)(jin)建(jian)(jian)立開放、公平(ping)、健康(kang)的(de)(de)電(dian)(dian)(dian)子(zi)商(shang)(shang)(shang)務(wu)(wu)市(shi)場(chang)競(jing)(jing)(jing)爭(zheng)(zheng)(zheng)秩(zhi)序。研究制(zhi)(zhi)定電(dian)(dian)(dian)子(zi)商(shang)(shang)(shang)務(wu)(wu)產(chan)(chan)品質量監(jian)督管(guan)理辦法(fa)，探索建(jian)(jian)立風險監(jian)測(ce)、網(wang)上抽(chou)查、源頭追溯、屬地查處(chu)的(de)(de)電(dian)(dian)(dian)子(zi)商(shang)(shang)(shang)務(wu)(wu)產(chan)(chan)品質量監(jian)督機制(zhi)(zhi)，完善部(bu)門(men)間(jian)、區域間(jian)監(jian)管(guan)信息共享和(he)職能銜接機制(zhi)(zhi)。依法(fa)打擊網(wang)絡虛假(jia)宣傳、生(sheng)產(chan)(chan)銷售假(jia)冒偽劣產(chan)(chan)品、違反國家(jia)出口管(guan)制(zhi)(zhi)法(fa)規政(zheng)(zheng)策跨境銷售兩用(yong)品和(he)技術、不正當競(jing)(jing)(jing)爭(zheng)(zheng)(zheng)等違法(fa)行(xing)(xing)為(wei)，組織開展(zhan)電(dian)(dian)(dian)子(zi)商(shang)(shang)(shang)務(wu)(wu)產(chan)(chan)品質量提升行(xing)(xing)動，促(cu)進(jin)(jin)合法(fa)、誠信經營。（工(gong)(gong)(gong)商(shang)(shang)(shang)總(zong)(zong)局(ju)、質檢(jian)總(zong)(zong)局(ju)、公安部(bu)、商(shang)(shang)(shang)務(wu)(wu)部(bu)按(an)職責(ze)分(fen)工(gong)(gong)(gong)分(fen)別(bie)負責(ze)）重(zhong)點(dian)查處(chu)達成壟斷協議和(he)濫(lan)用(yong)市(shi)場(chang)支配地位的(de)(de)問題，通(tong)過(guo)經營者集中(zhong)反壟斷審查，防止(zhi)排(pai)除、限制(zhi)(zhi)市(shi)場(chang)競(jing)(jing)(jing)爭(zheng)(zheng)(zheng)的(de)(de)行(xing)(xing)為(wei)。（發(fa)展(zhan)改革委、工(gong)(gong)(gong)商(shang)(shang)(shang)總(zong)(zong)局(ju)、商(shang)(shang)(shang)務(wu)(wu)部(bu)）加(jia)強(qiang)電(dian)(dian)(dian)子(zi)商(shang)(shang)(shang)務(wu)(wu)領域知識產(chan)(chan)權(quan)保護，研究進(jin)(jin)一步(bu)(bu)加(jia)大(da)網(wang)絡商(shang)(shang)(shang)業方法(fa)領域發(fa)明(ming)專利保護力度。（工(gong)(gong)(gong)業和(he)信息化部(bu)、商(shang)(shang)(shang)務(wu)(wu)部(bu)、海關總(zong)(zong)署(shu)、工(gong)(gong)(gong)商(shang)(shang)(shang)總(zong)(zong)局(ju)、新聞(wen)出版廣電(dian)(dian)(dian)總(zong)(zong)局(ju)、知識產(chan)(chan)權(quan)局(ju)等部(bu)門(men)按(an)職責(ze)分(fen)工(gong)(gong)(gong)分(fen)別(bie)負責(ze)）進(jin)(jin)一步(bu)(bu)加(jia)大(da)政(zheng)(zheng)府(fu)利用(yong)電(dian)(dian)(dian)子(zi)商(shang)(shang)(shang)務(wu)(wu)平(ping)臺進(jin)(jin)行(xing)(xing)采購的(de)(de)力度。（財政(zheng)(zheng)部(bu)）各級政(zheng)(zheng)府(fu)部(bu)門(men)不得(de)(de)通(tong)過(guo)行(xing)(xing)政(zheng)(zheng)命令指定為(wei)電(dian)(dian)(dian)子(zi)商(shang)(shang)(shang)務(wu)(wu)提供(gong)公共服務(wu)(wu)的(de)(de)供(gong)應(ying)商(shang)(shang)(shang)，不得(de)(de)濫(lan)用(yong)行(xing)(xing)政(zheng)(zheng)權(quan)力排(pai)除、限制(zhi)(zhi)電(dian)(dian)(dian)子(zi)商(shang)(shang)(shang)務(wu)(wu)的(de)(de)競(jing)(jing)(jing)爭(zheng)(zheng)(zheng)。（有關部(bu)門(men)按(an)職責(ze)分(fen)工(gong)(gong)(gong)分(fen)別(bie)負責(ze)）

　　三、促進就(jiu)業創業

　　（八）鼓勵電(dian)(dian)(dian)子(zi)商(shang)務(wu)(wu)(wu)(wu)領域(yu)就(jiu)(jiu)(jiu)業(ye)(ye)(ye)(ye)(ye)(ye)創業(ye)(ye)(ye)(ye)(ye)(ye)。把發展(zhan)電(dian)(dian)(dian)子(zi)商(shang)務(wu)(wu)(wu)(wu)促(cu)進就(jiu)(jiu)(jiu)業(ye)(ye)(ye)(ye)(ye)(ye)納入各(ge)(ge)地(di)就(jiu)(jiu)(jiu)業(ye)(ye)(ye)(ye)(ye)(ye)發展(zhan)規(gui)劃(hua)和(he)(he)電(dian)(dian)(dian)子(zi)商(shang)務(wu)(wu)(wu)(wu)發展(zhan)整體(ti)規(gui)劃(hua)。建(jian)立電(dian)(dian)(dian)子(zi)商(shang)務(wu)(wu)(wu)(wu)就(jiu)(jiu)(jiu)業(ye)(ye)(ye)(ye)(ye)(ye)和(he)(he)社會保障(zhang)指標統計(ji)制(zhi)度。經工商(shang)登(deng)記注(zhu)冊的網絡(luo)商(shang)戶從(cong)業(ye)(ye)(ye)(ye)(ye)(ye)人(ren)員(yuan)(yuan)，同等享(xiang)受各(ge)(ge)項(xiang)就(jiu)(jiu)(jiu)業(ye)(ye)(ye)(ye)(ye)(ye)創業(ye)(ye)(ye)(ye)(ye)(ye)扶持政策。未進行工商(shang)登(deng)記注(zhu)冊的網絡(luo)商(shang)戶從(cong)業(ye)(ye)(ye)(ye)(ye)(ye)人(ren)員(yuan)(yuan)，可認(ren)定(ding)為(wei)靈活(huo)就(jiu)(jiu)(jiu)業(ye)(ye)(ye)(ye)(ye)(ye)人(ren)員(yuan)(yuan)，享(xiang)受靈活(huo)就(jiu)(jiu)(jiu)業(ye)(ye)(ye)(ye)(ye)(ye)人(ren)員(yuan)(yuan)扶持政策，其中在網絡(luo)平臺實名注(zhu)冊、穩(wen)定(ding)經營且信(xin)譽良好的網絡(luo)商(shang)戶創業(ye)(ye)(ye)(ye)(ye)(ye)者(zhe)，可按規(gui)定(ding)享(xiang)受小(xiao)額(e)擔(dan)保貸款及貼息(xi)政策。支持中小(xiao)微企業(ye)(ye)(ye)(ye)(ye)(ye)應用(yong)(yong)電(dian)(dian)(dian)子(zi)商(shang)務(wu)(wu)(wu)(wu)、拓展(zhan)業(ye)(ye)(ye)(ye)(ye)(ye)務(wu)(wu)(wu)(wu)領域(yu)，鼓勵有(you)條件的地(di)區(qu)建(jian)設(she)電(dian)(dian)(dian)子(zi)商(shang)務(wu)(wu)(wu)(wu)創業(ye)(ye)(ye)(ye)(ye)(ye)園區(qu)，指導各(ge)(ge)類創業(ye)(ye)(ye)(ye)(ye)(ye)孵化基(ji)地(di)為(wei)電(dian)(dian)(dian)子(zi)商(shang)務(wu)(wu)(wu)(wu)創業(ye)(ye)(ye)(ye)(ye)(ye)人(ren)員(yuan)(yuan)提(ti)供場(chang)地(di)支持和(he)(he)創業(ye)(ye)(ye)(ye)(ye)(ye)孵化服務(wu)(wu)(wu)(wu)。加強電(dian)(dian)(dian)子(zi)商(shang)務(wu)(wu)(wu)(wu)企業(ye)(ye)(ye)(ye)(ye)(ye)用(yong)(yong)工服務(wu)(wu)(wu)(wu)，完(wan)善電(dian)(dian)(dian)子(zi)商(shang)務(wu)(wu)(wu)(wu)人(ren)才供求信(xin)息(xi)對(dui)接機制(zhi)。（人(ren)力資源(yuan)社會保障(zhang)部、工業(ye)(ye)(ye)(ye)(ye)(ye)和(he)(he)信(xin)息(xi)化部、商(shang)務(wu)(wu)(wu)(wu)部、統計(ji)局(ju)，地(di)方各(ge)(ge)級人(ren)民政府）

　　（九）加(jia)(jia)強人(ren)才培(pei)(pei)(pei)(pei)養(yang)(yang)培(pei)(pei)(pei)(pei)訓。支持學校、企業(ye)(ye)(ye)(ye)(ye)(ye)(ye)及社(she)會(hui)組(zu)織(zhi)合作辦學，探索實訓式(shi)電(dian)子(zi)(zi)(zi)商(shang)(shang)(shang)務(wu)(wu)人(ren)才培(pei)(pei)(pei)(pei)養(yang)(yang)與培(pei)(pei)(pei)(pei)訓機制。推(tui)進國家電(dian)子(zi)(zi)(zi)商(shang)(shang)(shang)務(wu)(wu)專業(ye)(ye)(ye)(ye)(ye)(ye)(ye)技(ji)術(shu)(shu)人(ren)才知識更新工(gong)程，指(zhi)導各類培(pei)(pei)(pei)(pei)訓機構增加(jia)(jia)電(dian)子(zi)(zi)(zi)商(shang)(shang)(shang)務(wu)(wu)技(ji)能培(pei)(pei)(pei)(pei)訓項目，支持電(dian)子(zi)(zi)(zi)商(shang)(shang)(shang)務(wu)(wu)企業(ye)(ye)(ye)(ye)(ye)(ye)(ye)開展(zhan)崗前培(pei)(pei)(pei)(pei)訓、技(ji)能提(ti)升培(pei)(pei)(pei)(pei)訓和(he)高技(ji)能人(ren)才培(pei)(pei)(pei)(pei)訓，加(jia)(jia)快培(pei)(pei)(pei)(pei)養(yang)(yang)電(dian)子(zi)(zi)(zi)商(shang)(shang)(shang)務(wu)(wu)領(ling)域的高素質專門人(ren)才和(he)技(ji)術(shu)(shu)技(ji)能人(ren)才。參(can)加(jia)(jia)職(zhi)(zhi)業(ye)(ye)(ye)(ye)(ye)(ye)(ye)培(pei)(pei)(pei)(pei)訓和(he)職(zhi)(zhi)業(ye)(ye)(ye)(ye)(ye)(ye)(ye)技(ji)能鑒定(ding)(ding)的人(ren)員(yuan)，以(yi)及組(zu)織(zhi)職(zhi)(zhi)工(gong)培(pei)(pei)(pei)(pei)訓的電(dian)子(zi)(zi)(zi)商(shang)(shang)(shang)務(wu)(wu)企業(ye)(ye)(ye)(ye)(ye)(ye)(ye)，可(ke)按(an)規定(ding)(ding)享受職(zhi)(zhi)業(ye)(ye)(ye)(ye)(ye)(ye)(ye)培(pei)(pei)(pei)(pei)訓補(bu)貼和(he)職(zhi)(zhi)業(ye)(ye)(ye)(ye)(ye)(ye)(ye)技(ji)能鑒定(ding)(ding)補(bu)貼政策。鼓勵(li)有(you)條件的職(zhi)(zhi)業(ye)(ye)(ye)(ye)(ye)(ye)(ye)院校、社(she)會(hui)培(pei)(pei)(pei)(pei)訓機構和(he)電(dian)子(zi)(zi)(zi)商(shang)(shang)(shang)務(wu)(wu)企業(ye)(ye)(ye)(ye)(ye)(ye)(ye)開展(zhan)網絡創業(ye)(ye)(ye)(ye)(ye)(ye)(ye)培(pei)(pei)(pei)(pei)訓。（人(ren)力資源社(she)會(hui)保障部(bu)(bu)、商(shang)(shang)(shang)務(wu)(wu)部(bu)(bu)、教育部(bu)(bu)、財政部(bu)(bu)）

　　（十）保障(zhang)從(cong)業人(ren)(ren)員(yuan)(yuan)勞動權(quan)(quan)益(yi)。規(gui)范電子商(shang)(shang)務企業特別是(shi)網絡(luo)商(shang)(shang)戶(hu)(hu)勞動用工，經工商(shang)(shang)登(deng)記(ji)注(zhu)(zhu)冊取(qu)得營業執照(zhao)(zhao)的，應與招用的勞動者(zhe)依(yi)法(fa)簽訂勞動合同(tong)；未(wei)進行(xing)(xing)工商(shang)(shang)登(deng)記(ji)注(zhu)(zhu)冊的，也可參(can)照(zhao)(zhao)勞動合同(tong)法(fa)相(xiang)關(guan)規(gui)定與勞動者(zhe)簽訂民(min)事協議(yi)，明確雙方的權(quan)(quan)利、責任和義務。按規(gui)定將(jiang)網絡(luo)從(cong)業人(ren)(ren)員(yuan)(yuan)納入各項社(she)(she)(she)(she)會(hui)保險(xian)(xian)(xian)，對(dui)未(wei)進行(xing)(xing)工商(shang)(shang)登(deng)記(ji)注(zhu)(zhu)冊的網絡(luo)商(shang)(shang)戶(hu)(hu)，其(qi)從(cong)業人(ren)(ren)員(yuan)(yuan)可按靈(ling)活就(jiu)(jiu)業人(ren)(ren)員(yuan)(yuan)參(can)保繳費辦法(fa)參(can)加(jia)社(she)(she)(she)(she)會(hui)保險(xian)(xian)(xian)。符合條(tiao)件(jian)的就(jiu)(jiu)業困難(nan)人(ren)(ren)員(yuan)(yuan)和高校畢業生，可享受(shou)靈(ling)活就(jiu)(jiu)業人(ren)(ren)員(yuan)(yuan)社(she)(she)(she)(she)會(hui)保險(xian)(xian)(xian)補(bu)貼政策。長期雇用5人(ren)(ren)及(ji)以上的網絡(luo)商(shang)(shang)戶(hu)(hu)，可在工商(shang)(shang)注(zhu)(zhu)冊地進行(xing)(xing)社(she)(she)(she)(she)會(hui)保險(xian)(xian)(xian)登(deng)記(ji)，參(can)加(jia)企業職工的各項社(she)(she)(she)(she)會(hui)保險(xian)(xian)(xian)。滿足統籌地區社(she)(she)(she)(she)會(hui)保險(xian)(xian)(xian)優惠(hui)政策條(tiao)件(jian)的網絡(luo)商(shang)(shang)戶(hu)(hu)，可享受(shou)社(she)(she)(she)(she)會(hui)保險(xian)(xian)(xian)優惠(hui)政策。（人(ren)(ren)力資源社(she)(she)(she)(she)會(hui)保障(zhang)部）

　　四(si)、推動轉型升(sheng)級

　　（十一）創新(xin)(xin)服(fu)務(wu)民生方式(shi)。積極拓展(zhan)(zhan)信息消(xiao)費(fei)新(xin)(xin)渠道，創新(xin)(xin)移動電子商(shang)(shang)(shang)務(wu)應用，支持面向城鄉(xiang)居民社(she)區(qu)提供日常消(xiao)費(fei)、家政服(fu)務(wu)、遠(yuan)程繳費(fei)、健康(kang)醫(yi)療等(deng)商(shang)(shang)(shang)業和綜合(he)服(fu)務(wu)的電子商(shang)(shang)(shang)務(wu)平(ping)臺發展(zhan)(zhan)。加快推動傳統媒(mei)體與(yu)新(xin)(xin)興媒(mei)體深度(du)融合(he)，提升(sheng)文化企業網(wang)絡(luo)(luo)服(fu)務(wu)能力，支持文化產品電子商(shang)(shang)(shang)務(wu)平(ping)臺發展(zhan)(zhan)，規(gui)范(fan)網(wang)絡(luo)(luo)文化市場。支持教育、會展(zhan)(zhan)、咨(zi)詢、廣告、餐(can)飲、娛樂(le)等(deng)服(fu)務(wu)企業深化電子商(shang)(shang)(shang)務(wu)應用。（有關部(bu)門按職(zhi)責(ze)分工分別負責(ze)）鼓勵支持旅(lv)游(you)景(jing)點(dian)、酒店等(deng)開展(zhan)(zhan)線(xian)上營銷，規(gui)范(fan)發展(zhan)(zhan)在線(xian)旅(lv)游(you)預訂市場，推動旅(lv)游(you)在線(xian)服(fu)務(wu)模式(shi)創新(xin)(xin)。（旅(lv)游(you)局、工商(shang)(shang)(shang)總局）加快建(jian)立全國12315互聯網(wang)平(ping)臺，完(wan)善網(wang)上交易在線(xian)投訴(su)及售(shou)后(hou)維權機制，研究制定(ding)7天(tian)無理(li)由退貨實施細則，促進(jin)網(wang)絡(luo)(luo)購(gou)物消(xiao)費(fei)健康(kang)快速發展(zhan)(zhan)。（工商(shang)(shang)(shang)總局）

　　（十(shi)二）推動(dong)(dong)傳統商(shang)(shang)貿(mao)流通企(qi)業(ye)(ye)發展(zhan)(zhan)電(dian)子(zi)商(shang)(shang)務(wu)。鼓(gu)勵有條件的大(da)型(xing)零售(shou)企(qi)業(ye)(ye)開辦(ban)網(wang)(wang)(wang)上商(shang)(shang)城(cheng)，積(ji)極利用移(yi)動(dong)(dong)互(hu)聯網(wang)(wang)(wang)、地(di)理(li)位置服務(wu)、大(da)數據(ju)等信息技(ji)術(shu)提升流通效(xiao)率和服務(wu)質量。支持中小零售(shou)企(qi)業(ye)(ye)與(yu)電(dian)子(zi)商(shang)(shang)務(wu)平臺優勢互(hu)補，加(jia)強服務(wu)資源整(zheng)合(he)，促進線(xian)上交易(yi)與(yu)線(xian)下(xia)交易(yi)融合(he)互(hu)動(dong)(dong)。（商(shang)(shang)務(wu)部）推動(dong)(dong)各類專業(ye)(ye)市場(chang)建設(she)網(wang)(wang)(wang)上市場(chang)，通過線(xian)上線(xian)下(xia)融合(he)，加(jia)速(su)向網(wang)(wang)(wang)絡化(hua)市場(chang)轉型(xing)，研究完善能源、化(hua)工(gong)、鋼鐵(tie)、林(lin)業(ye)(ye)等行業(ye)(ye)電(dian)子(zi)商(shang)(shang)務(wu)平臺規范(fan)發展(zhan)(zhan)的相關(guan)措施。（有關(guan)部門(men)按(an)職責分工(gong)分別負責）制定完善互(hu)聯網(wang)(wang)(wang)食(shi)品(pin)(pin)藥品(pin)(pin)經(jing)營監督管理(li)辦(ban)法(fa)，規范(fan)食(shi)品(pin)(pin)、保健食(shi)品(pin)(pin)、藥品(pin)(pin)、化(hua)妝品(pin)(pin)、醫療器(qi)械網(wang)(wang)(wang)絡經(jing)營行為，加(jia)強互(hu)聯網(wang)(wang)(wang)食(shi)品(pin)(pin)藥品(pin)(pin)市場(chang)監測監管體(ti)系建設(she)，推動(dong)(dong)醫藥電(dian)子(zi)商(shang)(shang)務(wu)發展(zhan)(zhan)。（食(shi)品(pin)(pin)藥品(pin)(pin)監管總局、衛生(sheng)計生(sheng)委、商(shang)(shang)務(wu)部）

　　（十(shi)三）積極發(fa)(fa)(fa)展(zhan)農(nong)(nong)村(cun)電(dian)子(zi)(zi)商(shang)(shang)(shang)務(wu)。加強互聯網與(yu)農(nong)(nong)業(ye)(ye)(ye)農(nong)(nong)村(cun)融合(he)發(fa)(fa)(fa)展(zhan)，引入產(chan)(chan)業(ye)(ye)(ye)鏈、價值(zhi)鏈、供(gong)應鏈等現代管(guan)理理念和方(fang)式，研究制定促進農(nong)(nong)村(cun)電(dian)子(zi)(zi)商(shang)(shang)(shang)務(wu)發(fa)(fa)(fa)展(zhan)的意見(jian)，出(chu)臺(tai)支(zhi)持政(zheng)策措施(shi)。（商(shang)(shang)(shang)務(wu)部、農(nong)(nong)業(ye)(ye)(ye)部）加強鮮(xian)活農(nong)(nong)產(chan)(chan)品(pin)(pin)(pin)(pin)標準(zhun)體(ti)系(xi)(xi)(xi)(xi)、動植物檢疫體(ti)系(xi)(xi)(xi)(xi)、安全追溯體(ti)系(xi)(xi)(xi)(xi)、質量(liang)保障與(yu)安全監管(guan)體(ti)系(xi)(xi)(xi)(xi)建(jian)設(she)，大(da)力發(fa)(fa)(fa)展(zhan)農(nong)(nong)產(chan)(chan)品(pin)(pin)(pin)(pin)冷鏈基(ji)礎設(she)施(shi)。（質檢總局(ju)(ju)、發(fa)(fa)(fa)展(zhan)改革委、商(shang)(shang)(shang)務(wu)部、農(nong)(nong)業(ye)(ye)(ye)部、食品(pin)(pin)(pin)(pin)藥品(pin)(pin)(pin)(pin)監管(guan)總局(ju)(ju)）開展(zhan)電(dian)子(zi)(zi)商(shang)(shang)(shang)務(wu)進農(nong)(nong)村(cun)綜(zong)合(he)示范，推動信息(xi)進村(cun)入戶(hu)，利用“萬村(cun)千鄉(xiang)”市場網絡(luo)改善農(nong)(nong)村(cun)地(di)區電(dian)子(zi)(zi)商(shang)(shang)(shang)務(wu)服(fu)務(wu)環境。（商(shang)(shang)(shang)務(wu)部、農(nong)(nong)業(ye)(ye)(ye)部）建(jian)設(she)地(di)理標志產(chan)(chan)品(pin)(pin)(pin)(pin)技術標準(zhun)體(ti)系(xi)(xi)(xi)(xi)和產(chan)(chan)品(pin)(pin)(pin)(pin)質量(liang)保證體(ti)系(xi)(xi)(xi)(xi)，支(zhi)持利用電(dian)子(zi)(zi)商(shang)(shang)(shang)務(wu)平臺(tai)宣(xuan)傳和銷售地(di)理標志產(chan)(chan)品(pin)(pin)(pin)(pin)，鼓勵(li)電(dian)子(zi)(zi)商(shang)(shang)(shang)務(wu)平臺(tai)服(fu)務(wu)“一村(cun)一品(pin)(pin)(pin)(pin)”，促進品(pin)(pin)(pin)(pin)牌農(nong)(nong)產(chan)(chan)品(pin)(pin)(pin)(pin)走出(chu)去。鼓勵(li)農(nong)(nong)業(ye)(ye)(ye)生產(chan)(chan)資料企業(ye)(ye)(ye)發(fa)(fa)(fa)展(zhan)電(dian)子(zi)(zi)商(shang)(shang)(shang)務(wu)。（農(nong)(nong)業(ye)(ye)(ye)部、質檢總局(ju)(ju)、工(gong)商(shang)(shang)(shang)總局(ju)(ju)）支(zhi)持林(lin)業(ye)(ye)(ye)電(dian)子(zi)(zi)商(shang)(shang)(shang)務(wu)發(fa)(fa)(fa)展(zhan)，逐步(bu)建(jian)立林(lin)產(chan)(chan)品(pin)(pin)(pin)(pin)交易誠信體(ti)系(xi)(xi)(xi)(xi)、林(lin)產(chan)(chan)品(pin)(pin)(pin)(pin)和林(lin)權交易服(fu)務(wu)體(ti)系(xi)(xi)(xi)(xi)。（林(lin)業(ye)(ye)(ye)局(ju)(ju)）

　　（十四）創(chuang)(chuang)新工業(ye)(ye)生(sheng)產(chan)(chan)(chan)(chan)組織方式(shi)。支持(chi)生(sheng)產(chan)(chan)(chan)(chan)制(zhi)造企業(ye)(ye)深化(hua)物(wu)(wu)聯網(wang)、云(yun)計(ji)算、大(da)數據、三維（3D）設計(ji)及(ji)打印等信(xin)息(xi)技術(shu)在生(sheng)產(chan)(chan)(chan)(chan)制(zhi)造各環節(jie)的(de)(de)應(ying)(ying)用，建(jian)立與客(ke)戶電(dian)子商務(wu)系統對接的(de)(de)網(wang)絡(luo)制(zhi)造管理(li)系統，提高加(jia)工訂單(dan)的(de)(de)響(xiang)應(ying)(ying)速度及(ji)柔性制(zhi)造能(neng)力(li)；面向(xiang)網(wang)絡(luo)消(xiao)費(fei)者(zhe)個性化(hua)需求，建(jian)立網(wang)絡(luo)化(hua)經營(ying)管理(li)模式(shi)，發展“以銷(xiao)定產(chan)(chan)(chan)(chan)”及(ji)“個性化(hua)定制(zhi)”生(sheng)產(chan)(chan)(chan)(chan)方式(shi)。（工業(ye)(ye)和信(xin)息(xi)化(hua)部(bu)(bu)、科技部(bu)(bu)、商務(wu)部(bu)(bu)）鼓勵電(dian)子商務(wu)企業(ye)(ye)大(da)力(li)開展品牌(pai)經營(ying)，優(you)化(hua)配置研發、設計(ji)、生(sheng)產(chan)(chan)(chan)(chan)、物(wu)(wu)流等優(you)勢資源(yuan)，滿(man)足網(wang)絡(luo)消(xiao)費(fei)者(zhe)需求。（商務(wu)部(bu)(bu)、工商總(zong)局、質檢總(zong)局）鼓勵創(chuang)(chuang)意(yi)服務(wu)，探索建(jian)立生(sheng)產(chan)(chan)(chan)(chan)性創(chuang)(chuang)新服務(wu)平臺(tai)，面向(xiang)初(chu)創(chuang)(chuang)企業(ye)(ye)及(ji)創(chuang)(chuang)意(yi)群體提供設計(ji)、測試、生(sheng)產(chan)(chan)(chan)(chan)、融資、運營(ying)等創(chuang)(chuang)新創(chuang)(chuang)業(ye)(ye)服務(wu)。（工業(ye)(ye)和信(xin)息(xi)化(hua)部(bu)(bu)、科技部(bu)(bu)）

　　（十五）推(tui)廣金(jin)(jin)融(rong)服(fu)(fu)(fu)務(wu)(wu)(wu)新(xin)工具。建設完善移(yi)動(dong)金(jin)(jin)融(rong)安全可信公共(gong)服(fu)(fu)(fu)務(wu)(wu)(wu)平臺，制定(ding)相(xiang)關應用(yong)(yong)服(fu)(fu)(fu)務(wu)(wu)(wu)的(de)政(zheng)策措施，推(tui)動(dong)金(jin)(jin)融(rong)機構(gou)(gou)、電(dian)(dian)信運營商(shang)、銀(yin)行卡清算(suan)機構(gou)(gou)、支付(fu)(fu)機構(gou)(gou)、電(dian)(dian)子(zi)商(shang)務(wu)(wu)(wu)企業(ye)(ye)等(deng)加強合作，實現移(yi)動(dong)金(jin)(jin)融(rong)在(zai)電(dian)(dian)子(zi)商(shang)務(wu)(wu)(wu)領域(yu)的(de)規模(mo)化(hua)應用(yong)(yong)；推(tui)廣應用(yong)(yong)具有硬件數字證書、采用(yong)(yong)國(guo)(guo)家密碼(ma)行政(zheng)主管部門規定(ding)算(suan)法的(de)移(yi)動(dong)智能終端，保(bao)障移(yi)動(dong)電(dian)(dian)子(zi)商(shang)務(wu)(wu)(wu)交易(yi)的(de)安全性和真實性；制定(ding)在(zai)線(xian)支付(fu)(fu)標準(zhun)規范和制度，提升電(dian)(dian)子(zi)商(shang)務(wu)(wu)(wu)在(zai)線(xian)支付(fu)(fu)的(de)安全性，滿足電(dian)(dian)子(zi)商(shang)務(wu)(wu)(wu)交易(yi)及公共(gong)服(fu)(fu)(fu)務(wu)(wu)(wu)領域(yu)金(jin)(jin)融(rong)服(fu)(fu)(fu)務(wu)(wu)(wu)需(xu)求；鼓勵商(shang)業(ye)(ye)銀(yin)行與(yu)電(dian)(dian)子(zi)商(shang)務(wu)(wu)(wu)企業(ye)(ye)開展多元化(hua)金(jin)(jin)融(rong)服(fu)(fu)(fu)務(wu)(wu)(wu)合作，提升電(dian)(dian)子(zi)商(shang)務(wu)(wu)(wu)服(fu)(fu)(fu)務(wu)(wu)(wu)質量和效率。（人民銀(yin)行、密碼(ma)局、國(guo)(guo)家標準(zhun)委）

　　（十六）規(gui)范網(wang)(wang)絡化金融(rong)(rong)服務(wu)新產(chan)(chan)品。鼓勵證券、保(bao)(bao)險、公募(mu)基金等(deng)(deng)(deng)企(qi)業和(he)機(ji)構依(yi)法(fa)(fa)進行網(wang)(wang)絡化創(chuang)新，完善互(hu)聯網(wang)(wang)保(bao)(bao)險產(chan)(chan)品審核(he)和(he)信(xin)息(xi)披露制(zhi)度，探索建立適(shi)應互(hu)聯網(wang)(wang)證券、保(bao)(bao)險、公募(mu)基金產(chan)(chan)品銷(xiao)售等(deng)(deng)(deng)互(hu)聯網(wang)(wang)金融(rong)(rong)活動的(de)新型監(jian)管(guan)方式。（人民銀行、證監(jian)會(hui)、保(bao)(bao)監(jian)會(hui)）規(gui)范保(bao)(bao)險業電子(zi)商務(wu)平臺建設，研究制(zhi)定電子(zi)商務(wu)涉及(ji)的(de)信(xin)用保(bao)(bao)證保(bao)(bao)險的(de)相關扶持政策，鼓勵發展小(xiao)微企(qi)業信(xin)貸信(xin)用保(bao)(bao)險、個人消費履約保(bao)(bao)證保(bao)(bao)險等(deng)(deng)(deng)新業務(wu)，擴(kuo)大信(xin)用保(bao)(bao)險保(bao)(bao)單(dan)融(rong)(rong)資范圍。完善在線旅游(you)(you)服務(wu)企(qi)業投保(bao)(bao)辦法(fa)(fa)。（保(bao)(bao)監(jian)會(hui)、銀監(jian)會(hui)、旅游(you)(you)局按職責分工分別負責）

　　五、完善物(wu)流基礎設施

　　（十七）支(zhi)持物(wu)(wu)(wu)(wu)流(liu)配(pei)(pei)送(song)終(zhong)端及智(zhi)慧物(wu)(wu)(wu)(wu)流(liu)平臺(tai)建(jian)設(she)(she)。推(tui)動(dong)跨地(di)區(qu)跨行業(ye)(ye)的智(zhi)慧物(wu)(wu)(wu)(wu)流(liu)信息平臺(tai)建(jian)設(she)(she)，鼓(gu)勵在法(fa)律規定范圍(wei)內發(fa)(fa)展共同(tong)配(pei)(pei)送(song)等物(wu)(wu)(wu)(wu)流(liu)配(pei)(pei)送(song)組織新模式(shi)。（交通運輸部(bu)(bu)、商(shang)(shang)(shang)務(wu)(wu)部(bu)(bu)、郵(you)政(zheng)(zheng)(zheng)(zheng)局(ju)、發(fa)(fa)展改(gai)革委）支(zhi)持物(wu)(wu)(wu)(wu)流(liu)（快(kuai)遞(di)(di)(di)(di)）配(pei)(pei)送(song)站(zhan)、智(zhi)能(neng)快(kuai)件(jian)箱(xiang)等物(wu)(wu)(wu)(wu)流(liu)設(she)(she)施(shi)(shi)建(jian)設(she)(she)，鼓(gu)勵社區(qu)物(wu)(wu)(wu)(wu)業(ye)(ye)、村級(ji)信息服(fu)(fu)務(wu)(wu)站(zhan)（點）、便利(li)店等提供快(kuai)件(jian)派送(song)服(fu)(fu)務(wu)(wu)。支(zhi)持快(kuai)遞(di)(di)(di)(di)服(fu)(fu)務(wu)(wu)網絡向農(nong)村地(di)區(qu)延伸。（地(di)方各級(ji)人民政(zheng)(zheng)(zheng)(zheng)府(fu)，商(shang)(shang)(shang)務(wu)(wu)部(bu)(bu)、郵(you)政(zheng)(zheng)(zheng)(zheng)局(ju)、農(nong)業(ye)(ye)部(bu)(bu)按職責分(fen)(fen)工分(fen)(fen)別負(fu)責）推(tui)進(jin)電子商(shang)(shang)(shang)務(wu)(wu)與物(wu)(wu)(wu)(wu)流(liu)快(kuai)遞(di)(di)(di)(di)協同(tong)發(fa)(fa)展。（財政(zheng)(zheng)(zheng)(zheng)部(bu)(bu)、商(shang)(shang)(shang)務(wu)(wu)部(bu)(bu)、郵(you)政(zheng)(zheng)(zheng)(zheng)局(ju)）鼓(gu)勵學(xue)校、快(kuai)遞(di)(di)(di)(di)企業(ye)(ye)、第三方主體因地(di)制宜加強合作(zuo)，通過(guo)設(she)(she)置智(zhi)能(neng)快(kuai)件(jian)箱(xiang)或快(kuai)件(jian)收發(fa)(fa)室、委托校園郵(you)政(zheng)(zheng)(zheng)(zheng)局(ju)所代為投(tou)遞(di)(di)(di)(di)、建(jian)立共同(tong)配(pei)(pei)送(song)站(zhan)點等方式(shi)，促進(jin)快(kuai)遞(di)(di)(di)(di)進(jin)校園。（地(di)方各級(ji)人民政(zheng)(zheng)(zheng)(zheng)府(fu)，郵(you)政(zheng)(zheng)(zheng)(zheng)局(ju)、商(shang)(shang)(shang)務(wu)(wu)部(bu)(bu)、教育部(bu)(bu)）根(gen)據執(zhi)法(fa)需求，研究(jiu)推(tui)動(dong)被監管人員(yuan)生活物(wu)(wu)(wu)(wu)資電子商(shang)(shang)(shang)務(wu)(wu)和智(zhi)能(neng)配(pei)(pei)送(song)。（司(si)法(fa)部(bu)(bu)）有條件(jian)的城(cheng)(cheng)市應將配(pei)(pei)套建(jian)設(she)(she)物(wu)(wu)(wu)(wu)流(liu)（快(kuai)遞(di)(di)(di)(di)）配(pei)(pei)送(song)站(zhan)、智(zhi)能(neng)終(zhong)端設(she)(she)施(shi)(shi)納入城(cheng)(cheng)市社區(qu)發(fa)(fa)展規劃(hua)，鼓(gu)勵電子商(shang)(shang)(shang)務(wu)(wu)企業(ye)(ye)和物(wu)(wu)(wu)(wu)流(liu)（快(kuai)遞(di)(di)(di)(di)）企業(ye)(ye)對網絡購物(wu)(wu)(wu)(wu)商(shang)(shang)(shang)品包裝物(wu)(wu)(wu)(wu)進(jin)行回收和循環(huan)利(li)用(yong)。（有關部(bu)(bu)門按職責分(fen)(fen)工分(fen)(fen)別負(fu)責）

　　（十八）規范物(wu)流配(pei)(pei)(pei)送(song)(song)車輛管(guan)理(li)(li)。各(ge)地區(qu)要按照有關(guan)規定(ding)(ding)，推動城市(shi)配(pei)(pei)(pei)送(song)(song)車輛的(de)標準化(hua)(hua)(hua)、專(zhuan)業化(hua)(hua)(hua)發(fa)展(zhan)；制定(ding)(ding)并實施城市(shi)配(pei)(pei)(pei)送(song)(song)用汽車、電動三輪車等車輛管(guan)理(li)(li)辦法，強化(hua)(hua)(hua)城市(shi)配(pei)(pei)(pei)送(song)(song)運力需求管(guan)理(li)(li)，保障配(pei)(pei)(pei)送(song)(song)車輛的(de)便(bian)利通行；鼓勵采用清潔能源車輛開(kai)展(zhan)物(wu)流（快遞(di)）配(pei)(pei)(pei)送(song)(song)業務(wu)，支持充(chong)電、加氣等設施建設；合理(li)(li)規劃物(wu)流（快遞(di)）配(pei)(pei)(pei)送(song)(song)車輛通行路(lu)線和(he)貨(huo)物(wu)裝(zhuang)卸搬(ban)運地點。對物(wu)流（快遞(di)）配(pei)(pei)(pei)送(song)(song)車輛采取通行證管(guan)理(li)(li)的(de)城市(shi)，應明(ming)確管(guan)理(li)(li)部門、公開(kai)準入(ru)(ru)條(tiao)件、引(yin)入(ru)(ru)社會監督。（地方(fang)各(ge)級人民政府）

　　（十九）合理布局物(wu)(wu)流(liu)倉(cang)儲設(she)(she)(she)施(shi)。完(wan)善倉(cang)儲建(jian)設(she)(she)(she)標準體(ti)系，鼓勵現代化(hua)倉(cang)儲設(she)(she)(she)施(shi)建(jian)設(she)(she)(she)，加強偏遠地(di)區倉(cang)儲設(she)(she)(she)施(shi)建(jian)設(she)(she)(she)。（住房城(cheng)鄉建(jian)設(she)(she)(she)部、公安(an)部、發展改革(ge)委(wei)、商務(wu)部、林業(ye)局）各(ge)地(di)區要在城(cheng)鄉規劃(hua)(hua)中(zhong)合理規劃(hua)(hua)布局物(wu)(wu)流(liu)倉(cang)儲用(yong)(yong)地(di)，在土地(di)利用(yong)(yong)總體(ti)規劃(hua)(hua)和(he)年(nian)度(du)供地(di)計劃(hua)(hua)中(zhong)合理安(an)排(pai)倉(cang)儲建(jian)設(she)(she)(she)用(yong)(yong)地(di)，引導社會資本進行倉(cang)儲設(she)(she)(she)施(shi)投(tou)資建(jian)設(she)(she)(she)或再利用(yong)(yong)，嚴禁擅自改變物(wu)(wu)流(liu)倉(cang)儲用(yong)(yong)地(di)性(xing)質(zhi)。（地(di)方各(ge)級(ji)人民政府）鼓勵物(wu)(wu)流(liu)（快遞）企業(ye)發展“倉(cang)配一體(ti)化(hua)”服務(wu)。（商務(wu)部、郵政局）

　　六(liu)、提(ti)升(sheng)對(dui)外開放水平(ping)

　　（二十）加強電子商務(wu)國際合作。積極發起或參與多雙邊或區域關于電子商務(wu)規則的(de)(de)談(tan)判(pan)和交流合作，研究建立(li)我(wo)國與國際認可組織的(de)(de)互(hu)認機制(zhi)，依托我(wo)國認證(zheng)認可制(zhi)度(du)和體系(xi)，完善電子商務(wu)企業和商品的(de)(de)合格評定(ding)機制(zhi)，提升國際組織和機構對我(wo)國電子商務(wu)企業和商品認證(zheng)結果(guo)的(de)(de)認可程度(du)，力爭國際電子商務(wu)規制(zhi)制(zhi)定(ding)的(de)(de)主動(dong)權和跨(kua)境電子商務(wu)發展的(de)(de)話語(yu)權。（商務(wu)部、質(zhi)檢總局）

　　（二十一）提升跨(kua)(kua)(kua)境(jing)(jing)(jing)(jing)電(dian)子(zi)(zi)商(shang)(shang)(shang)(shang)務(wu)(wu)通關(guan)(guan)效率。積極推(tui)(tui)進跨(kua)(kua)(kua)境(jing)(jing)(jing)(jing)電(dian)子(zi)(zi)商(shang)(shang)(shang)(shang)務(wu)(wu)通關(guan)(guan)、檢(jian)驗檢(jian)疫(yi)、結匯、繳進口稅(shui)等(deng)關(guan)(guan)鍵(jian)環節“單一窗口”綜合服(fu)務(wu)(wu)體(ti)系(xi)建(jian)(jian)設，簡化與(yu)完善跨(kua)(kua)(kua)境(jing)(jing)(jing)(jing)電(dian)子(zi)(zi)商(shang)(shang)(shang)(shang)務(wu)(wu)貨物(wu)返修(xiu)與(yu)退運(yun)通關(guan)(guan)流程，提高通關(guan)(guan)效率。（海(hai)關(guan)(guan)總署(shu)、財政部(bu)、稅(shui)務(wu)(wu)總局(ju)、質檢(jian)總局(ju)、外匯局(ju)）探索(suo)建(jian)(jian)立跨(kua)(kua)(kua)境(jing)(jing)(jing)(jing)電(dian)子(zi)(zi)商(shang)(shang)(shang)(shang)務(wu)(wu)貨物(wu)負(fu)面清(qing)單、風險監測制(zhi)度，完善跨(kua)(kua)(kua)境(jing)(jing)(jing)(jing)電(dian)子(zi)(zi)商(shang)(shang)(shang)(shang)務(wu)(wu)貨物(wu)通關(guan)(guan)與(yu)檢(jian)驗檢(jian)疫(yi)監管模式，建(jian)(jian)立跨(kua)(kua)(kua)境(jing)(jing)(jing)(jing)電(dian)子(zi)(zi)商(shang)(shang)(shang)(shang)務(wu)(wu)及相(xiang)關(guan)(guan)物(wu)流企業(ye)誠(cheng)信分(fen)類管理制(zhi)度，防止(zhi)疫(yi)病疫(yi)情傳入(ru)、外來有(you)害生物(wu)入(ru)侵和(he)物(wu)種資(zi)源流失。（海(hai)關(guan)(guan)總署(shu)、質檢(jian)總局(ju)按職(zhi)責分(fen)工(gong)分(fen)別負(fu)責）大力支(zhi)持中國(guo)（杭州）跨(kua)(kua)(kua)境(jing)(jing)(jing)(jing)電(dian)子(zi)(zi)商(shang)(shang)(shang)(shang)務(wu)(wu)綜合試(shi)驗區(qu)先行先試(shi)，盡快(kuai)形成可復(fu)制(zhi)、可推(tui)(tui)廣的經驗，加快(kuai)在全國(guo)范圍推(tui)(tui)廣。（商(shang)(shang)(shang)(shang)務(wu)(wu)部(bu)、發展改革委）

　　（二十二）推動電(dian)(dian)(dian)(dian)子(zi)(zi)商(shang)務(wu)(wu)走出(chu)去。抓緊研(yan)究制(zhi)定促進(jin)跨境(jing)電(dian)(dian)(dian)(dian)子(zi)(zi)商(shang)務(wu)(wu)發(fa)(fa)展(zhan)的(de)(de)指(zhi)導(dao)意(yi)見。（商(shang)務(wu)(wu)部(bu)、發(fa)(fa)展(zhan)改革委(wei)、海關總(zong)(zong)署、工業(ye)(ye)和信(xin)息化部(bu)、財政(zheng)部(bu)、人(ren)民(min)銀(yin)行、稅務(wu)(wu)總(zong)(zong)局、工商(shang)總(zong)(zong)局、質檢總(zong)(zong)局、外(wai)匯(hui)(hui)局）鼓勵(li)國(guo)家(jia)(jia)政(zheng)策性銀(yin)行在業(ye)(ye)務(wu)(wu)范圍內加(jia)(jia)大(da)對(dui)(dui)電(dian)(dian)(dian)(dian)子(zi)(zi)商(shang)務(wu)(wu)企(qi)業(ye)(ye)境(jing)外(wai)投(tou)資并購的(de)(de)貸款支持(chi)，研(yan)究制(zhi)定針對(dui)(dui)電(dian)(dian)(dian)(dian)子(zi)(zi)商(shang)務(wu)(wu)企(qi)業(ye)(ye)境(jing)外(wai)上市(shi)(shi)的(de)(de)規范管(guan)理政(zheng)策。（人(ren)民(min)銀(yin)行、證(zheng)監會、商(shang)務(wu)(wu)部(bu)、發(fa)(fa)展(zhan)改革委(wei)、工業(ye)(ye)和信(xin)息化部(bu)）簡化電(dian)(dian)(dian)(dian)子(zi)(zi)商(shang)務(wu)(wu)企(qi)業(ye)(ye)境(jing)外(wai)直接投(tou)資外(wai)匯(hui)(hui)登記(ji)手(shou)續，拓寬其(qi)境(jing)外(wai)直接投(tou)資外(wai)匯(hui)(hui)登記(ji)及(ji)變更登記(ji)業(ye)(ye)務(wu)(wu)辦理渠(qu)道。（外(wai)匯(hui)(hui)局）支持(chi)電(dian)(dian)(dian)(dian)子(zi)(zi)商(shang)務(wu)(wu)企(qi)業(ye)(ye)建立(li)海外(wai)營銷渠(qu)道，創(chuang)立(li)自有品牌(pai)。各駐外(wai)機(ji)構應加(jia)(jia)大(da)對(dui)(dui)電(dian)(dian)(dian)(dian)子(zi)(zi)商(shang)務(wu)(wu)企(qi)業(ye)(ye)走出(chu)去的(de)(de)服(fu)務(wu)(wu)力度(du)。進(jin)一(yi)步開放(fang)面(mian)向(xiang)港澳臺地區(qu)的(de)(de)電(dian)(dian)(dian)(dian)子(zi)(zi)商(shang)務(wu)(wu)市(shi)(shi)場，推動設(she)立(li)海峽兩岸電(dian)(dian)(dian)(dian)子(zi)(zi)商(shang)務(wu)(wu)經濟合(he)作(zuo)實驗區(qu)。鼓勵(li)發(fa)(fa)展(zhan)面(mian)向(xiang)“一(yi)帶一(yi)路”沿線(xian)國(guo)家(jia)(jia)的(de)(de)電(dian)(dian)(dian)(dian)子(zi)(zi)商(shang)務(wu)(wu)合(he)作(zuo)，擴大(da)跨境(jing)電(dian)(dian)(dian)(dian)子(zi)(zi)商(shang)務(wu)(wu)綜合(he)試點，建立(li)政(zheng)府(fu)、企(qi)業(ye)(ye)、專家(jia)(jia)等各個層面(mian)的(de)(de)對(dui)(dui)話機(ji)制(zhi)，發(fa)(fa)起和主導(dao)電(dian)(dian)(dian)(dian)子(zi)(zi)商(shang)務(wu)(wu)多(duo)邊合(he)作(zuo)。（有關部(bu)門按職責分工分別(bie)負責）

　　七、構筑安全保障防線(xian)

　　（二十三）保(bao)障(zhang)電子(zi)商(shang)務網(wang)(wang)(wang)絡安(an)(an)(an)全(quan)。電子(zi)商(shang)務企(qi)業(ye)要按(an)照國家信(xin)息(xi)安(an)(an)(an)全(quan)等級保(bao)護(hu)(hu)管(guan)(guan)理(li)(li)規(gui)范和技術標準相關(guan)要求(qiu)，采用安(an)(an)(an)全(quan)可控的(de)信(xin)息(xi)設(she)備(bei)和網(wang)(wang)(wang)絡安(an)(an)(an)全(quan)產品，建設(she)完(wan)善(shan)網(wang)(wang)(wang)絡安(an)(an)(an)全(quan)防(fang)護(hu)(hu)體(ti)(ti)系(xi)(xi)、數據資源安(an)(an)(an)全(quan)管(guan)(guan)理(li)(li)體(ti)(ti)系(xi)(xi)和網(wang)(wang)(wang)絡安(an)(an)(an)全(quan)應(ying)急處置體(ti)(ti)系(xi)(xi)，鼓(gu)勵(li)電子(zi)商(shang)務企(qi)業(ye)獲得信(xin)息(xi)安(an)(an)(an)全(quan)管(guan)(guan)理(li)(li)體(ti)(ti)系(xi)(xi)認(ren)證，提高自身信(xin)息(xi)安(an)(an)(an)全(quan)管(guan)(guan)理(li)(li)水平。鼓(gu)勵(li)電子(zi)商(shang)務企(qi)業(ye)加(jia)強與網(wang)(wang)(wang)絡安(an)(an)(an)全(quan)專業(ye)服務機(ji)構、相關(guan)管(guan)(guan)理(li)(li)部門的(de)合(he)作，共享(xiang)網(wang)(wang)(wang)絡安(an)(an)(an)全(quan)威(wei)脅預警信(xin)息(xi)，消除網(wang)(wang)(wang)絡安(an)(an)(an)全(quan)隱患，共同防(fang)范網(wang)(wang)(wang)絡攻(gong)擊破壞(huai)、竊取公民個人信(xin)息(xi)等違法犯(fan)罪活(huo)動。（公安(an)(an)(an)部、國家認(ren)監委、工業(ye)和信(xin)息(xi)化部、密碼局）

　　（二十四）確(que)(que)保(bao)電(dian)(dian)子(zi)(zi)商(shang)(shang)(shang)務(wu)(wu)交(jiao)易(yi)安(an)全(quan)(quan)(quan)。研究制(zhi)(zhi)定電(dian)(dian)子(zi)(zi)商(shang)(shang)(shang)務(wu)(wu)交(jiao)易(yi)安(an)全(quan)(quan)(quan)管理(li)制(zhi)(zhi)度，明確(que)(que)電(dian)(dian)子(zi)(zi)商(shang)(shang)(shang)務(wu)(wu)交(jiao)易(yi)各方的(de)(de)安(an)全(quan)(quan)(quan)責(ze)任和義(yi)務(wu)(wu)。（工商(shang)(shang)(shang)總局、工業和信息(xi)(xi)化部、公(gong)安(an)部）建(jian)立電(dian)(dian)子(zi)(zi)認(ren)(ren)證(zheng)信任體系(xi)，促進電(dian)(dian)子(zi)(zi)認(ren)(ren)證(zheng)機(ji)構數字(zi)(zi)證(zheng)書交(jiao)叉互(hu)認(ren)(ren)和數字(zi)(zi)證(zheng)書應用的(de)(de)互(hu)聯互(hu)通，推廣數字(zi)(zi)證(zheng)書在電(dian)(dian)子(zi)(zi)商(shang)(shang)(shang)務(wu)(wu)交(jiao)易(yi)領域的(de)(de)應用。建(jian)立電(dian)(dian)子(zi)(zi)合同(tong)等電(dian)(dian)子(zi)(zi)交(jiao)易(yi)憑(ping)證(zheng)的(de)(de)規范管理(li)機(ji)制(zhi)(zhi)，確(que)(que)保(bao)網絡交(jiao)易(yi)各方的(de)(de)合法權益。加強電(dian)(dian)子(zi)(zi)商(shang)(shang)(shang)務(wu)(wu)交(jiao)易(yi)各方信息(xi)(xi)保(bao)護，保(bao)障(zhang)電(dian)(dian)子(zi)(zi)商(shang)(shang)(shang)務(wu)(wu)消費者個人(ren)信息(xi)(xi)安(an)全(quan)(quan)(quan)。（工業和信息(xi)(xi)化部、工商(shang)(shang)(shang)總局、密(mi)碼局等有關部門按職(zhi)責(ze)分工分別負責(ze)）

　　（二十(shi)五）預防和(he)(he)(he)打擊電(dian)(dian)子(zi)(zi)商(shang)務(wu)領(ling)域違(wei)(wei)法(fa)(fa)犯罪(zui)。電(dian)(dian)子(zi)(zi)商(shang)務(wu)企業要切(qie)實履行違(wei)(wei)禁品信(xin)息巡查(cha)清(qing)理、交(jiao)(jiao)易記錄及日(ri)志留存、違(wei)(wei)法(fa)(fa)犯罪(zui)線索報(bao)告(gao)等責任(ren)和(he)(he)(he)義務(wu)，加強對銷售管制商(shang)品網絡(luo)商(shang)戶的資格(ge)審查(cha)和(he)(he)(he)對異常交(jiao)(jiao)易、非法(fa)(fa)交(jiao)(jiao)易的監(jian)控，防范電(dian)(dian)子(zi)(zi)商(shang)務(wu)在線支付給違(wei)(wei)法(fa)(fa)犯罪(zui)活(huo)動提供洗錢等便利(li)，并(bing)為打擊網絡(luo)違(wei)(wei)法(fa)(fa)犯罪(zui)提供技術支持(chi)。加強電(dian)(dian)子(zi)(zi)商(shang)務(wu)企業與相(xiang)關管理部門(men)的協作配(pei)合，建立(li)跨機構合作機制，加大對制售假(jia)冒偽(wei)劣(lie)商(shang)品、網絡(luo)盜竊、網絡(luo)詐騙、網上非法(fa)(fa)交(jiao)(jiao)易等違(wei)(wei)法(fa)(fa)犯罪(zui)活(huo)動的打擊力度(du)。（公安(an)部、工商(shang)總局、人民銀(yin)行、銀(yin)監(jian)會、工業和(he)(he)(he)信(xin)息化部、商(shang)務(wu)部等有關部門(men)按職責分工分別負責）

　　八、健全支撐體系

　　（二十六）健全法(fa)(fa)規標(biao)準(zhun)體系。加快推進電(dian)(dian)子(zi)(zi)商(shang)(shang)(shang)(shang)務(wu)法(fa)(fa)立(li)法(fa)(fa)進程(cheng)，研究制定或(huo)適(shi)時修(xiu)訂相(xiang)關法(fa)(fa)規，明確電(dian)(dian)子(zi)(zi)票(piao)據(ju)、電(dian)(dian)子(zi)(zi)合同、電(dian)(dian)子(zi)(zi)檢驗檢疫報告(gao)和(he)證書(shu)、各類電(dian)(dian)子(zi)(zi)交易憑(ping)證等(deng)的(de)法(fa)(fa)律效(xiao)力，作為處理(li)相(xiang)關業務(wu)的(de)合法(fa)(fa)憑(ping)證。（有關部門按(an)(an)職(zhi)責(ze)分(fen)工(gong)(gong)(gong)分(fen)別負責(ze)）制定適(shi)合電(dian)(dian)子(zi)(zi)商(shang)(shang)(shang)(shang)務(wu)特(te)點的(de)投訴管(guan)理(li)制度，制定基于統(tong)(tong)一產品(pin)編碼的(de)電(dian)(dian)子(zi)(zi)商(shang)(shang)(shang)(shang)務(wu)交易產品(pin)質(zhi)量信息(xi)發(fa)布規范(fan)，建立(li)電(dian)(dian)子(zi)(zi)商(shang)(shang)(shang)(shang)務(wu)糾紛解決(jue)和(he)產品(pin)質(zhi)量擔保責(ze)任機制。（工(gong)(gong)(gong)商(shang)(shang)(shang)(shang)總局、質(zhi)檢總局等(deng)部門按(an)(an)職(zhi)責(ze)分(fen)工(gong)(gong)(gong)分(fen)別負責(ze)）逐步推行電(dian)(dian)子(zi)(zi)發(fa)票(piao)和(he)電(dian)(dian)子(zi)(zi)會(hui)計檔案(an)，完善(shan)相(xiang)關技(ji)術標(biao)準(zhun)和(he)規章制度。（稅務(wu)總局、財政部、檔案(an)局、國(guo)家標(biao)準(zhun)委(wei)）建立(li)完善(shan)電(dian)(dian)子(zi)(zi)商(shang)(shang)(shang)(shang)務(wu)統(tong)(tong)計制度，擴大電(dian)(dian)子(zi)(zi)商(shang)(shang)(shang)(shang)務(wu)統(tong)(tong)計的(de)覆蓋面(mian)，增強統(tong)(tong)計的(de)及時性(xing)、真實性(xing)。（統(tong)(tong)計局、商(shang)(shang)(shang)(shang)務(wu)部）統(tong)(tong)一線上線下的(de)商(shang)(shang)(shang)(shang)品(pin)編碼標(biao)識，完善(shan)電(dian)(dian)子(zi)(zi)商(shang)(shang)(shang)(shang)務(wu)標(biao)準(zhun)規范(fan)體系，研究電(dian)(dian)子(zi)(zi)商(shang)(shang)(shang)(shang)務(wu)基礎性(xing)關鍵(jian)標(biao)準(zhun)，積極主導(dao)和(he)參與(yu)制定電(dian)(dian)子(zi)(zi)商(shang)(shang)(shang)(shang)務(wu)國(guo)際標(biao)準(zhun)。（國(guo)家標(biao)準(zhun)委(wei)、商(shang)(shang)(shang)(shang)務(wu)部）

　　（二十七）加(jia)強信(xin)(xin)(xin)(xin)用(yong)(yong)(yong)(yong)(yong)(yong)(yong)(yong)體系建設(she)。建立(li)健全(quan)(quan)電(dian)子(zi)(zi)商(shang)(shang)(shang)(shang)務(wu)(wu)(wu)(wu)(wu)(wu)信(xin)(xin)(xin)(xin)用(yong)(yong)(yong)(yong)(yong)(yong)(yong)(yong)信(xin)(xin)(xin)(xin)息(xi)管(guan)理制(zhi)(zhi)度(du)，推(tui)(tui)動(dong)電(dian)子(zi)(zi)商(shang)(shang)(shang)(shang)務(wu)(wu)(wu)(wu)(wu)(wu)企業信(xin)(xin)(xin)(xin)用(yong)(yong)(yong)(yong)(yong)(yong)(yong)(yong)信(xin)(xin)(xin)(xin)息(xi)公(gong)開。推(tui)(tui)進人口(kou)、法人、商(shang)(shang)(shang)(shang)標和(he)產品(pin)質(zhi)(zhi)量等信(xin)(xin)(xin)(xin)息(xi)資(zi)源向電(dian)子(zi)(zi)商(shang)(shang)(shang)(shang)務(wu)(wu)(wu)(wu)(wu)(wu)企業和(he)信(xin)(xin)(xin)(xin)用(yong)(yong)(yong)(yong)(yong)(yong)(yong)(yong)服務(wu)(wu)(wu)(wu)(wu)(wu)機(ji)構開放，逐步降低(di)查(cha)詢及利用(yong)(yong)(yong)(yong)(yong)(yong)(yong)(yong)成本(ben)。（工(gong)商(shang)(shang)(shang)(shang)總(zong)(zong)局、商(shang)(shang)(shang)(shang)務(wu)(wu)(wu)(wu)(wu)(wu)部(bu)、公(gong)安(an)部(bu)、質(zhi)(zhi)檢(jian)(jian)總(zong)(zong)局等部(bu)門按職責(ze)分工(gong)分別(bie)負責(ze)）促(cu)進電(dian)子(zi)(zi)商(shang)(shang)(shang)(shang)務(wu)(wu)(wu)(wu)(wu)(wu)信(xin)(xin)(xin)(xin)用(yong)(yong)(yong)(yong)(yong)(yong)(yong)(yong)信(xin)(xin)(xin)(xin)息(xi)與(yu)社會(hui)其(qi)他領(ling)域(yu)相(xiang)關(guan)信(xin)(xin)(xin)(xin)息(xi)的交(jiao)換共(gong)(gong)享，推(tui)(tui)動(dong)電(dian)子(zi)(zi)商(shang)(shang)(shang)(shang)務(wu)(wu)(wu)(wu)(wu)(wu)信(xin)(xin)(xin)(xin)用(yong)(yong)(yong)(yong)(yong)(yong)(yong)(yong)評價(jia)，建立(li)健全(quan)(quan)電(dian)子(zi)(zi)商(shang)(shang)(shang)(shang)務(wu)(wu)(wu)(wu)(wu)(wu)領(ling)域(yu)失信(xin)(xin)(xin)(xin)行為聯合懲(cheng)戒機(ji)制(zhi)(zhi)。（發展改革委、人民銀行、工(gong)商(shang)(shang)(shang)(shang)總(zong)(zong)局、質(zhi)(zhi)檢(jian)(jian)總(zong)(zong)局、商(shang)(shang)(shang)(shang)務(wu)(wu)(wu)(wu)(wu)(wu)部(bu)）推(tui)(tui)動(dong)電(dian)子(zi)(zi)商(shang)(shang)(shang)(shang)務(wu)(wu)(wu)(wu)(wu)(wu)領(ling)域(yu)應用(yong)(yong)(yong)(yong)(yong)(yong)(yong)(yong)網絡(luo)身(shen)份證，完善網店實名制(zhi)(zhi)，鼓勵發展社會(hui)化(hua)的電(dian)子(zi)(zi)商(shang)(shang)(shang)(shang)務(wu)(wu)(wu)(wu)(wu)(wu)網站(zhan)可信(xin)(xin)(xin)(xin)認證服務(wu)(wu)(wu)(wu)(wu)(wu)。（公(gong)安(an)部(bu)、工(gong)商(shang)(shang)(shang)(shang)總(zong)(zong)局、質(zhi)(zhi)檢(jian)(jian)總(zong)(zong)局）發展電(dian)子(zi)(zi)商(shang)(shang)(shang)(shang)務(wu)(wu)(wu)(wu)(wu)(wu)可信(xin)(xin)(xin)(xin)交(jiao)易(yi)保障公(gong)共(gong)(gong)服務(wu)(wu)(wu)(wu)(wu)(wu)，完善電(dian)子(zi)(zi)商(shang)(shang)(shang)(shang)務(wu)(wu)(wu)(wu)(wu)(wu)信(xin)(xin)(xin)(xin)用(yong)(yong)(yong)(yong)(yong)(yong)(yong)(yong)服務(wu)(wu)(wu)(wu)(wu)(wu)保障制(zhi)(zhi)度(du)，推(tui)(tui)動(dong)信(xin)(xin)(xin)(xin)用(yong)(yong)(yong)(yong)(yong)(yong)(yong)(yong)調查(cha)、信(xin)(xin)(xin)(xin)用(yong)(yong)(yong)(yong)(yong)(yong)(yong)(yong)評估(gu)、信(xin)(xin)(xin)(xin)用(yong)(yong)(yong)(yong)(yong)(yong)(yong)(yong)擔保等第(di)三方信(xin)(xin)(xin)(xin)用(yong)(yong)(yong)(yong)(yong)(yong)(yong)(yong)服務(wu)(wu)(wu)(wu)(wu)(wu)和(he)產品(pin)在電(dian)子(zi)(zi)商(shang)(shang)(shang)(shang)務(wu)(wu)(wu)(wu)(wu)(wu)中(zhong)的推(tui)(tui)廣應用(yong)(yong)(yong)(yong)(yong)(yong)(yong)(yong)。（工(gong)商(shang)(shang)(shang)(shang)總(zong)(zong)局、質(zhi)(zhi)檢(jian)(jian)總(zong)(zong)局）

　　（二(er)十八）強化科(ke)技(ji)與教育(yu)支撐。開展(zhan)電(dian)子(zi)商(shang)務(wu)(wu)基礎理論、發(fa)展(zhan)規律(lv)研究。加強電(dian)子(zi)商(shang)務(wu)(wu)領域(yu)云計算、大數據、物聯(lian)(lian)網(wang)(wang)、智能交(jiao)易(yi)等(deng)核心關鍵技(ji)術(shu)研究開發(fa)。實施網(wang)(wang)絡(luo)定制服(fu)(fu)務(wu)(wu)、網(wang)(wang)絡(luo)平臺服(fu)(fu)務(wu)(wu)、網(wang)(wang)絡(luo)交(jiao)易(yi)服(fu)(fu)務(wu)(wu)、網(wang)(wang)絡(luo)貿易(yi)服(fu)(fu)務(wu)(wu)、網(wang)(wang)絡(luo)交(jiao)易(yi)保障服(fu)(fu)務(wu)(wu)技(ji)術(shu)研發(fa)與應用示范工程。強化產學(xue)(xue)研結(jie)合(he)的(de)(de)企業技(ji)術(shu)中心、工程技(ji)術(shu)中心、重點(dian)實驗室建(jian)(jian)設。鼓勵企業組建(jian)(jian)產學(xue)(xue)研協同創(chuang)新(xin)聯(lian)(lian)盟。探(tan)索建(jian)(jian)立電(dian)子(zi)商(shang)務(wu)(wu)學(xue)(xue)科(ke)體(ti)系，引導高等(deng)院校(xiao)加強電(dian)子(zi)商(shang)務(wu)(wu)學(xue)(xue)科(ke)建(jian)(jian)設和人(ren)才(cai)培養，為(wei)電(dian)子(zi)商(shang)務(wu)(wu)發(fa)展(zhan)提(ti)供更多的(de)(de)高層次復合(he)型專(zhuan)門人(ren)才(cai)。（科(ke)技(ji)部(bu)、教育(yu)部(bu)、發(fa)展(zhan)改革委、商(shang)務(wu)(wu)部(bu)）建(jian)(jian)立預防網(wang)(wang)絡(luo)詐(zha)騙、保障交(jiao)易(yi)安全、保護個(ge)人(ren)信息(xi)等(deng)相關知識的(de)(de)宣傳與服(fu)(fu)務(wu)(wu)機制。（公安部(bu)、工商(shang)總局、質(zhi)檢總局）

　　（二(er)十九）協(xie)調(diao)推動區域(yu)電(dian)子商(shang)(shang)務(wu)(wu)發(fa)展(zhan)(zhan)(zhan)(zhan)。各(ge)地區要把電(dian)子商(shang)(shang)務(wu)(wu)列入(ru)經濟與(yu)社(she)會(hui)發(fa)展(zhan)(zhan)(zhan)(zhan)規劃，按(an)照(zhao)國(guo)家(jia)有關(guan)區域(yu)發(fa)展(zhan)(zhan)(zhan)(zhan)規劃和(he)對外經貿合作戰略，立足城(cheng)市(shi)產(chan)業發(fa)展(zhan)(zhan)(zhan)(zhan)特點(dian)和(he)優(you)勢，引(yin)導(dao)各(ge)類(lei)電(dian)子商(shang)(shang)務(wu)(wu)業態和(he)功能聚(ju)集，推動電(dian)子商(shang)(shang)務(wu)(wu)產(chan)業統籌協(xie)調(diao)、錯(cuo)位發(fa)展(zhan)(zhan)(zhan)(zhan)。推動國(guo)家(jia)電(dian)子商(shang)(shang)務(wu)(wu)示范城(cheng)市(shi)、示范基地建設。（有關(guan)地方(fang)人(ren)(ren)民政(zheng)(zheng)(zheng)府）依托國(guo)家(jia)電(dian)子商(shang)(shang)務(wu)(wu)示范城(cheng)市(shi)，加(jia)快開(kai)展(zhan)(zhan)(zhan)(zhan)電(dian)子商(shang)(shang)務(wu)(wu)法(fa)規政(zheng)(zheng)(zheng)策創新和(he)試(shi)點(dian)示范工作，為(wei)國(guo)家(jia)制定電(dian)子商(shang)(shang)務(wu)(wu)相關(guan)法(fa)規和(he)政(zheng)(zheng)(zheng)策提供(gong)實踐依據(ju)。加(jia)強對中(zhong)西部(bu)(bu)和(he)東北地區電(dian)子商(shang)(shang)務(wu)(wu)示范城(cheng)市(shi)的支持與(yu)指導(dao)。（發(fa)展(zhan)(zhan)(zhan)(zhan)改革委、財政(zheng)(zheng)(zheng)部(bu)(bu)、商(shang)(shang)務(wu)(wu)部(bu)(bu)、人(ren)(ren)民銀行(xing)、海關(guan)總(zong)署、稅務(wu)(wu)總(zong)局、工商(shang)(shang)總(zong)局、質檢總(zong)局等部(bu)(bu)門按(an)照(zhao)職責分工分別(bie)負責）

　　各地區、各部(bu)門(men)要(yao)(yao)(yao)認真落(luo)實本意(yi)見提出的(de)各項任務(wu)，于2015年底前研(yan)究(jiu)出臺具體政策(ce)。發(fa)展(zhan)改革委(wei)、中央網(wang)信辦(ban)、商(shang)務(wu)部(bu)、工(gong)業和(he)信息化部(bu)、財(cai)政部(bu)、人(ren)力資源社(she)會(hui)保(bao)障部(bu)、人(ren)民銀行、海(hai)關(guan)總(zong)(zong)署(shu)、稅務(wu)總(zong)(zong)局、工(gong)商(shang)總(zong)(zong)局、質檢總(zong)(zong)局等部(bu)門(men)要(yao)(yao)(yao)完善電子商(shang)務(wu)跨部(bu)門(men)協調工(gong)作(zuo)機制(zhi)，研(yan)究(jiu)重(zhong)大(da)問題(ti)，加強指(zhi)導和(he)服(fu)(fu)務(wu)。有(you)關(guan)社(she)會(hui)機構要(yao)(yao)(yao)充(chong)分發(fa)揮自身監督作(zuo)用，推動行業自律和(he)服(fu)(fu)務(wu)創(chuang)新。相(xiang)關(guan)部(bu)門(men)、社(she)團組(zu)織(zhi)及(ji)企業要(yao)(yao)(yao)解(jie)放思想，轉變觀(guan)念(nian)，密切協作(zuo)，開拓創(chuang)新，共(gong)同推動建(jian)立規范有(you)序、社(she)會(hui)共(gong)治(zhi)、輻(fu)射(she)全球的(de)電子商(shang)務(wu)大(da)市場(chang)，促進經濟平穩健康發(fa)展(zhan)。

　　　　　　　國務院
　　　　　　　2015年5月(yue)4日