文(wen)章來(lai)源：中國(guo)政(zheng)府(fu)網(wang) 發布時(shi)間：2016-05-07
國(guo)發〔2015〕24號
各省、自治區、直轄市人(ren)民政府，國務院各部(bu)委(wei)、各直屬(shu)機構：
近年(nian)來我國電(dian)(dian)子商(shang)務(wu)(wu)發(fa)展(zhan)(zhan)(zhan)迅(xun)猛，不(bu)僅創造(zao)了新(xin)(xin)的(de)(de)消費需求，引(yin)發(fa)了新(xin)(xin)的(de)(de)投資熱潮，開辟了就業增收新(xin)(xin)渠道(dao)，為大眾創業、萬眾創新(xin)(xin)提(ti)供了新(xin)(xin)空(kong)間，而且電(dian)(dian)子商(shang)務(wu)(wu)正加速(su)與制造(zao)業融合，推動服(fu)務(wu)(wu)業轉型升(sheng)級，催生新(xin)(xin)興業態，成(cheng)為提(ti)供公共產品、公共服(fu)務(wu)(wu)的(de)(de)新(xin)(xin)力(li)量，成(cheng)為經(jing)濟發(fa)展(zhan)(zhan)(zhan)新(xin)(xin)的(de)(de)原(yuan)動力(li)。與此同時(shi)，電(dian)(dian)子商(shang)務(wu)(wu)發(fa)展(zhan)(zhan)(zhan)面臨管理方式不(bu)適(shi)應、誠信體(ti)系不(bu)健全(quan)、市場秩序不(bu)規范等問題(ti)，亟(ji)需采(cai)取(qu)措(cuo)施(shi)予以解決。當前，我國已進入全(quan)面建成(cheng)小康社會(hui)的(de)(de)決定(ding)性階(jie)段，為減少束(shu)縛電(dian)(dian)子商(shang)務(wu)(wu)發(fa)展(zhan)(zhan)(zhan)的(de)(de)機制體(ti)制障(zhang)礙，進一步發(fa)揮電(dian)(dian)子商(shang)務(wu)(wu)在(zai)培育經(jing)濟新(xin)(xin)動力(li)，打造(zao)“雙引(yin)擎”、實(shi)現(xian)“雙目標”等方面的(de)(de)重(zhong)要作用，現(xian)提(ti)出(chu)以下意見：
一、指導思想、基本原(yuan)則和(he)主要目標
（一(yi)）指導(dao)思想。全面貫徹黨的十八(ba)大和十八(ba)屆二中(zhong)、三(san)中(zhong)、四中(zhong)全會精神，按(an)照(zhao)黨中(zhong)央、國務(wu)院決(jue)策部署，堅持依靠(kao)改革推動(dong)科學發(fa)(fa)(fa)展，主(zhu)動(dong)適應(ying)和引領經(jing)濟(ji)發(fa)(fa)(fa)展新(xin)常態，著力(li)(li)解(jie)決(jue)電子(zi)商務(wu)發(fa)(fa)(fa)展中(zhong)的深層次矛(mao)盾和重大問(wen)題，大力(li)(li)推進政策創(chuang)(chuang)新(xin)、管(guan)理創(chuang)(chuang)新(xin)和服務(wu)創(chuang)(chuang)新(xin)，加(jia)快建立開放、規范(fan)、誠信、安全的電子(zi)商務(wu)發(fa)(fa)(fa)展環(huan)境，進一(yi)步激發(fa)(fa)(fa)電子(zi)商務(wu)創(chuang)(chuang)新(xin)動(dong)力(li)(li)、創(chuang)(chuang)造潛力(li)(li)、創(chuang)(chuang)業活力(li)(li)，加(jia)速推動(dong)經(jing)濟(ji)結構戰(zhan)略性調(diao)整，實現經(jing)濟(ji)提質(zhi)增效(xiao)升級。
（二）基本原則(ze)。一(yi)(yi)(yi)是(shi)積極推動(dong)。主(zhu)動(dong)作為(wei)、支持發(fa)(fa)(fa)展(zhan)。積極協調(diao)解決電(dian)子(zi)(zi)商(shang)(shang)(shang)(shang)(shang)務(wu)(wu)(wu)發(fa)(fa)(fa)展(zhan)中(zhong)的(de)(de)(de)(de)各種矛(mao)盾與問題。在(zai)政府資(zi)源開(kai)放(fang)(fang)、網(wang)絡安全保障、投融資(zi)支持、基礎設施和誠信體系建設等方面加(jia)(jia)大服務(wu)(wu)(wu)力(li)度(du)。推進(jin)(jin)電(dian)子(zi)(zi)商(shang)(shang)(shang)(shang)(shang)務(wu)(wu)(wu)企(qi)業稅費合理化，減輕(qing)企(qi)業負擔。進(jin)(jin)一(yi)(yi)(yi)步釋放(fang)(fang)電(dian)子(zi)(zi)商(shang)(shang)(shang)(shang)(shang)務(wu)(wu)(wu)發(fa)(fa)(fa)展(zhan)潛力(li)，提(ti)升電(dian)子(zi)(zi)商(shang)(shang)(shang)(shang)(shang)務(wu)(wu)(wu)創(chuang)新(xin)發(fa)(fa)(fa)展(zhan)水平(ping)。二是(shi)逐(zhu)步規范(fan)。簡政放(fang)(fang)權(quan)、放(fang)(fang)管結合。法(fa)無禁止的(de)(de)(de)(de)市(shi)場(chang)主(zhu)體即可(ke)為(wei)，法(fa)未(wei)授權(quan)的(de)(de)(de)(de)政府部門不能為(wei)，最大限度(du)減少(shao)對電(dian)子(zi)(zi)商(shang)(shang)(shang)(shang)(shang)務(wu)(wu)(wu)市(shi)場(chang)的(de)(de)(de)(de)行政干預。在(zai)放(fang)(fang)寬市(shi)場(chang)準(zhun)入的(de)(de)(de)(de)同時，要在(zai)發(fa)(fa)(fa)展(zhan)中(zhong)逐(zhu)步規范(fan)市(shi)場(chang)秩(zhi)序，營(ying)造公(gong)平(ping)競爭的(de)(de)(de)(de)創(chuang)業發(fa)(fa)(fa)展(zhan)環境，進(jin)(jin)一(yi)(yi)(yi)步激發(fa)(fa)(fa)社會創(chuang)業活(huo)力(li)，拓(tuo)寬電(dian)子(zi)(zi)商(shang)(shang)(shang)(shang)(shang)務(wu)(wu)(wu)創(chuang)新(xin)發(fa)(fa)(fa)展(zhan)領域。三是(shi)加(jia)(jia)強(qiang)引(yin)導。把(ba)握趨勢(shi)、因勢(shi)利導。加(jia)(jia)強(qiang)對電(dian)子(zi)(zi)商(shang)(shang)(shang)(shang)(shang)務(wu)(wu)(wu)發(fa)(fa)(fa)展(zhan)中(zhong)前瞻(zhan)性、苗頭性、傾向性問題的(de)(de)(de)(de)研究，及時在(zai)商(shang)(shang)(shang)(shang)(shang)業模式創(chuang)新(xin)、關(guan)鍵技術研發(fa)(fa)(fa)、國際(ji)市(shi)場(chang)開(kai)拓(tuo)等方面加(jia)(jia)大對企(qi)業的(de)(de)(de)(de)支持引(yin)導力(li)度(du)，引(yin)領電(dian)子(zi)(zi)商(shang)(shang)(shang)(shang)(shang)務(wu)(wu)(wu)向打造“雙(shuang)(shuang)引(yin)擎”、實現“雙(shuang)(shuang)目標”發(fa)(fa)(fa)展(zhan)，進(jin)(jin)一(yi)(yi)(yi)步增強(qiang)企(qi)業的(de)(de)(de)(de)創(chuang)新(xin)動(dong)力(li)，加(jia)(jia)速電(dian)子(zi)(zi)商(shang)(shang)(shang)(shang)(shang)務(wu)(wu)(wu)創(chuang)新(xin)發(fa)(fa)(fa)展(zhan)步伐。
（三）主(zhu)要目標。到2020年(nian)，統(tong)一開(kai)放、競爭有序、誠信守(shou)法、安全可靠的(de)(de)電子商(shang)務大(da)市場基本建(jian)成。電子商(shang)務與其他產業(ye)深度融合，成為促進創業(ye)、穩定就業(ye)、改善民生(sheng)服務的(de)(de)重要平臺，對工業(ye)化(hua)、信息(xi)化(hua)、城鎮(zhen)化(hua)、農業(ye)現代化(hua)同步發(fa)展起到關鍵(jian)性作用。
二、營(ying)造(zao)寬松發展環境(jing)
（四）降低(di)準(zhun)入門檻。全面清理電(dian)(dian)(dian)子商(shang)(shang)(shang)(shang)務(wu)(wu)(wu)領域現有(you)前(qian)置審(shen)批事項，無法律法規依據(ju)的(de)一律取消，嚴(yan)禁違法設(she)定(ding)行政許可(ke)、增加行政許可(ke)條件(jian)和程序。（國務(wu)(wu)(wu)院審(shen)改(gai)辦，有(you)關(guan)部門按職責分工(gong)分別負(fu)責）進一步簡(jian)化注冊(ce)資(zi)(zi)本(ben)(ben)登(deng)記(ji)，深(shen)入推進電(dian)(dian)(dian)子商(shang)(shang)(shang)(shang)務(wu)(wu)(wu)領域由“先證(zheng)(zheng)后照”改(gai)為(wei)“先照后證(zheng)(zheng)”改(gai)革(ge)。（工(gong)商(shang)(shang)(shang)(shang)總(zong)局、中央(yang)編辦）落實《注冊(ce)資(zi)(zi)本(ben)(ben)登(deng)記(ji)制(zhi)度(du)改(gai)革(ge)方案》，放寬電(dian)(dian)(dian)子商(shang)(shang)(shang)(shang)務(wu)(wu)(wu)市場主體住所(suo)（經營場所(suo)）登(deng)記(ji)條件(jian)，完善相關(guan)管理措施。（省級人(ren)民(min)政府）推進對快遞(di)(di)企業(ye)設(she)立非法人(ren)快遞(di)(di)末(mo)端網點實施備案制(zhi)管理。（郵(you)政局）簡(jian)化境(jing)(jing)內電(dian)(dian)(dian)子商(shang)(shang)(shang)(shang)務(wu)(wu)(wu)企業(ye)海外(wai)上市審(shen)批流程，鼓勵電(dian)(dian)(dian)子商(shang)(shang)(shang)(shang)務(wu)(wu)(wu)領域的(de)跨境(jing)(jing)人(ren)民(min)幣直接投資(zi)(zi)。（發展改(gai)革(ge)委(wei)、商(shang)(shang)(shang)(shang)務(wu)(wu)(wu)部、外(wai)匯(hui)局、證(zheng)(zheng)監會、人(ren)民(min)銀行）放開外(wai)商(shang)(shang)(shang)(shang)投資(zi)(zi)電(dian)(dian)(dian)子商(shang)(shang)(shang)(shang)務(wu)(wu)(wu)業(ye)務(wu)(wu)(wu)的(de)外(wai)方持(chi)股比例限制(zhi)。（工(gong)業(ye)和信息化部、發展改(gai)革(ge)委(wei)、商(shang)(shang)(shang)(shang)務(wu)(wu)(wu)部）探索建立能源(yuan)、鐵路、公(gong)共事業(ye)等行業(ye)電(dian)(dian)(dian)子商(shang)(shang)(shang)(shang)務(wu)(wu)(wu)服務(wu)(wu)(wu)的(de)市場化機制(zhi)。（有(you)關(guan)部門按職責分工(gong)分別負(fu)責）
（五）合理降稅(shui)(shui)(shui)減負。從事電子商務(wu)活動的企業(ye)，經(jing)認(ren)定為高新技(ji)術企業(ye)的，依法享受(shou)高新技(ji)術企業(ye)相關優(you)惠政(zheng)(zheng)(zheng)策，小微企業(ye)依法享受(shou)稅(shui)(shui)(shui)收優(you)惠政(zheng)(zheng)(zheng)策。（科(ke)技(ji)部(bu)、財(cai)政(zheng)(zheng)(zheng)部(bu)、稅(shui)(shui)(shui)務(wu)總局）加(jia)快推進(jin)“營(ying)改增”，逐步(bu)將旅游電子商務(wu)、生活服(fu)務(wu)類電子商務(wu)等相關行業(ye)納入“營(ying)改增”范圍(wei)。（財(cai)政(zheng)(zheng)(zheng)部(bu)、稅(shui)(shui)(shui)務(wu)總局）
（六）加大金(jin)融(rong)服(fu)務(wu)支(zhi)(zhi)持(chi)。建立健全適應(ying)電子(zi)商(shang)務(wu)發(fa)展(zhan)(zhan)的(de)多(duo)元化、多(duo)渠(qu)道投融(rong)資(zi)(zi)機(ji)制。（有(you)關部門按職責(ze)分(fen)工分(fen)別負責(ze)）研(yan)究鼓勵符合條件的(de)互聯網企業(ye)(ye)在境內上(shang)市等相(xiang)關政策。（證監(jian)會(hui)）支(zhi)(zhi)持(chi)商(shang)業(ye)(ye)銀(yin)行、擔保存(cun)貨管理(li)機(ji)構(gou)及電子(zi)商(shang)務(wu)企業(ye)(ye)開(kai)展(zhan)(zhan)無形(xing)資(zi)(zi)產、動產質(zhi)押等多(duo)種形(xing)式的(de)融(rong)資(zi)(zi)服(fu)務(wu)。鼓勵商(shang)業(ye)(ye)銀(yin)行、商(shang)業(ye)(ye)保理(li)機(ji)構(gou)、電子(zi)商(shang)務(wu)企業(ye)(ye)開(kai)展(zhan)(zhan)供應(ying)鏈金(jin)融(rong)、商(shang)業(ye)(ye)保理(li)服(fu)務(wu)，進一步拓展(zhan)(zhan)電子(zi)商(shang)務(wu)企業(ye)(ye)融(rong)資(zi)(zi)渠(qu)道。（人(ren)民銀(yin)行、商(shang)務(wu)部）引(yin)導和推(tui)動創業(ye)(ye)投資(zi)(zi)基(ji)金(jin)，加大對電子(zi)商(shang)務(wu)初創企業(ye)(ye)的(de)支(zhi)(zhi)持(chi)。（發(fa)展(zhan)(zhan)改革委）
（七）維(wei)護(hu)(hu)公平競(jing)(jing)(jing)(jing)(jing)爭(zheng)(zheng)(zheng)。規范電(dian)(dian)子(zi)(zi)(zi)(zi)商務(wu)(wu)(wu)(wu)市場(chang)競(jing)(jing)(jing)(jing)(jing)爭(zheng)(zheng)(zheng)行(xing)為(wei)，促進(jin)(jin)建立(li)開放、公平、健康的(de)(de)(de)電(dian)(dian)子(zi)(zi)(zi)(zi)商務(wu)(wu)(wu)(wu)市場(chang)競(jing)(jing)(jing)(jing)(jing)爭(zheng)(zheng)(zheng)秩序。研究制(zhi)(zhi)(zhi)(zhi)定電(dian)(dian)子(zi)(zi)(zi)(zi)商務(wu)(wu)(wu)(wu)產品(pin)(pin)質(zhi)(zhi)量(liang)監督(du)管理(li)辦法(fa)，探索建立(li)風險監測、網上抽查、源(yuan)頭追溯、屬地查處(chu)的(de)(de)(de)電(dian)(dian)子(zi)(zi)(zi)(zi)商務(wu)(wu)(wu)(wu)產品(pin)(pin)質(zhi)(zhi)量(liang)監督(du)機制(zhi)(zhi)(zhi)(zhi)，完善部(bu)門間(jian)、區域(yu)(yu)間(jian)監管信息共享(xiang)和(he)(he)職能銜接機制(zhi)(zhi)(zhi)(zhi)。依法(fa)打擊網絡虛假(jia)宣傳(chuan)、生(sheng)產銷售假(jia)冒偽劣(lie)產品(pin)(pin)、違(wei)反國家出(chu)口(kou)管制(zhi)(zhi)(zhi)(zhi)法(fa)規政(zheng)(zheng)策跨境(jing)銷售兩用(yong)品(pin)(pin)和(he)(he)技術(shu)、不(bu)正當競(jing)(jing)(jing)(jing)(jing)爭(zheng)(zheng)(zheng)等違(wei)法(fa)行(xing)為(wei)，組織開展電(dian)(dian)子(zi)(zi)(zi)(zi)商務(wu)(wu)(wu)(wu)產品(pin)(pin)質(zhi)(zhi)量(liang)提(ti)升行(xing)動，促進(jin)(jin)合法(fa)、誠信經營。（工(gong)(gong)商總(zong)局、質(zhi)(zhi)檢(jian)總(zong)局、公安部(bu)、商務(wu)(wu)(wu)(wu)部(bu)按職責分(fen)(fen)工(gong)(gong)分(fen)(fen)別負(fu)責）重點查處(chu)達成壟(long)(long)斷(duan)(duan)協(xie)議和(he)(he)濫(lan)(lan)用(yong)市場(chang)支配地位的(de)(de)(de)問題，通(tong)過(guo)經營者(zhe)集中(zhong)反壟(long)(long)斷(duan)(duan)審查，防(fang)止(zhi)排除(chu)、限制(zhi)(zhi)(zhi)(zhi)市場(chang)競(jing)(jing)(jing)(jing)(jing)爭(zheng)(zheng)(zheng)的(de)(de)(de)行(xing)為(wei)。（發展改革委、工(gong)(gong)商總(zong)局、商務(wu)(wu)(wu)(wu)部(bu)）加(jia)強電(dian)(dian)子(zi)(zi)(zi)(zi)商務(wu)(wu)(wu)(wu)領域(yu)(yu)知識(shi)產權保護(hu)(hu)，研究進(jin)(jin)一步加(jia)大網絡商業方法(fa)領域(yu)(yu)發明專利保護(hu)(hu)力(li)度。（工(gong)(gong)業和(he)(he)信息化部(bu)、商務(wu)(wu)(wu)(wu)部(bu)、海關總(zong)署、工(gong)(gong)商總(zong)局、新聞出(chu)版廣電(dian)(dian)總(zong)局、知識(shi)產權局等部(bu)門按職責分(fen)(fen)工(gong)(gong)分(fen)(fen)別負(fu)責）進(jin)(jin)一步加(jia)大政(zheng)(zheng)府利用(yong)電(dian)(dian)子(zi)(zi)(zi)(zi)商務(wu)(wu)(wu)(wu)平臺進(jin)(jin)行(xing)采(cai)購的(de)(de)(de)力(li)度。（財政(zheng)(zheng)部(bu)）各級政(zheng)(zheng)府部(bu)門不(bu)得(de)通(tong)過(guo)行(xing)政(zheng)(zheng)命令指(zhi)定為(wei)電(dian)(dian)子(zi)(zi)(zi)(zi)商務(wu)(wu)(wu)(wu)提(ti)供公共服務(wu)(wu)(wu)(wu)的(de)(de)(de)供應商，不(bu)得(de)濫(lan)(lan)用(yong)行(xing)政(zheng)(zheng)權力(li)排除(chu)、限制(zhi)(zhi)(zhi)(zhi)電(dian)(dian)子(zi)(zi)(zi)(zi)商務(wu)(wu)(wu)(wu)的(de)(de)(de)競(jing)(jing)(jing)(jing)(jing)爭(zheng)(zheng)(zheng)。（有關部(bu)門按職責分(fen)(fen)工(gong)(gong)分(fen)(fen)別負(fu)責）
三、促進就業創業
（八）鼓勵電(dian)(dian)(dian)(dian)(dian)子(zi)(zi)商(shang)(shang)務(wu)(wu)領域(yu)就業(ye)(ye)(ye)創(chuang)(chuang)業(ye)(ye)(ye)。把發(fa)展電(dian)(dian)(dian)(dian)(dian)子(zi)(zi)商(shang)(shang)務(wu)(wu)促進就業(ye)(ye)(ye)納入各(ge)地(di)(di)就業(ye)(ye)(ye)發(fa)展規劃和電(dian)(dian)(dian)(dian)(dian)子(zi)(zi)商(shang)(shang)務(wu)(wu)發(fa)展整(zheng)體(ti)規劃。建(jian)立電(dian)(dian)(dian)(dian)(dian)子(zi)(zi)商(shang)(shang)務(wu)(wu)就業(ye)(ye)(ye)和社會保障(zhang)指(zhi)(zhi)標統計制度。經(jing)工(gong)商(shang)(shang)登(deng)記注冊的網(wang)(wang)絡(luo)商(shang)(shang)戶從業(ye)(ye)(ye)人(ren)員(yuan)(yuan)，同(tong)等享受各(ge)項(xiang)就業(ye)(ye)(ye)創(chuang)(chuang)業(ye)(ye)(ye)扶持政(zheng)策。未進行工(gong)商(shang)(shang)登(deng)記注冊的網(wang)(wang)絡(luo)商(shang)(shang)戶從業(ye)(ye)(ye)人(ren)員(yuan)(yuan)，可認定(ding)為靈活(huo)就業(ye)(ye)(ye)人(ren)員(yuan)(yuan)，享受靈活(huo)就業(ye)(ye)(ye)人(ren)員(yuan)(yuan)扶持政(zheng)策，其中在網(wang)(wang)絡(luo)平臺實名注冊、穩定(ding)經(jing)營且信(xin)譽良好(hao)的網(wang)(wang)絡(luo)商(shang)(shang)戶創(chuang)(chuang)業(ye)(ye)(ye)者，可按規定(ding)享受小(xiao)額擔(dan)保貸(dai)款及(ji)貼(tie)息政(zheng)策。支持中小(xiao)微企(qi)業(ye)(ye)(ye)應用電(dian)(dian)(dian)(dian)(dian)子(zi)(zi)商(shang)(shang)務(wu)(wu)、拓展業(ye)(ye)(ye)務(wu)(wu)領域(yu)，鼓勵有條件的地(di)(di)區建(jian)設電(dian)(dian)(dian)(dian)(dian)子(zi)(zi)商(shang)(shang)務(wu)(wu)創(chuang)(chuang)業(ye)(ye)(ye)園(yuan)區，指(zhi)(zhi)導各(ge)類(lei)創(chuang)(chuang)業(ye)(ye)(ye)孵(fu)化基地(di)(di)為電(dian)(dian)(dian)(dian)(dian)子(zi)(zi)商(shang)(shang)務(wu)(wu)創(chuang)(chuang)業(ye)(ye)(ye)人(ren)員(yuan)(yuan)提(ti)供場地(di)(di)支持和創(chuang)(chuang)業(ye)(ye)(ye)孵(fu)化服務(wu)(wu)。加(jia)強電(dian)(dian)(dian)(dian)(dian)子(zi)(zi)商(shang)(shang)務(wu)(wu)企(qi)業(ye)(ye)(ye)用工(gong)服務(wu)(wu)，完善電(dian)(dian)(dian)(dian)(dian)子(zi)(zi)商(shang)(shang)務(wu)(wu)人(ren)才供求(qiu)信(xin)息對接(jie)機制。（人(ren)力資源社會保障(zhang)部(bu)、工(gong)業(ye)(ye)(ye)和信(xin)息化部(bu)、商(shang)(shang)務(wu)(wu)部(bu)、統計局，地(di)(di)方各(ge)級人(ren)民(min)政(zheng)府）
（九）加(jia)(jia)強(qiang)人(ren)(ren)(ren)才(cai)培(pei)(pei)養(yang)培(pei)(pei)訓(xun)(xun)(xun)(xun)。支持學校(xiao)、企(qi)(qi)業(ye)(ye)及(ji)社(she)會(hui)組織合作辦學，探索(suo)實訓(xun)(xun)(xun)(xun)式電(dian)子(zi)商(shang)(shang)務人(ren)(ren)(ren)才(cai)培(pei)(pei)養(yang)與(yu)培(pei)(pei)訓(xun)(xun)(xun)(xun)機(ji)制。推進國家(jia)電(dian)子(zi)商(shang)(shang)務專(zhuan)業(ye)(ye)技術人(ren)(ren)(ren)才(cai)知識更(geng)新工(gong)程，指導各(ge)類培(pei)(pei)訓(xun)(xun)(xun)(xun)機(ji)構(gou)增加(jia)(jia)電(dian)子(zi)商(shang)(shang)務技能(neng)(neng)培(pei)(pei)訓(xun)(xun)(xun)(xun)項目(mu)，支持電(dian)子(zi)商(shang)(shang)務企(qi)(qi)業(ye)(ye)開展(zhan)崗(gang)前培(pei)(pei)訓(xun)(xun)(xun)(xun)、技能(neng)(neng)提(ti)升培(pei)(pei)訓(xun)(xun)(xun)(xun)和(he)(he)高技能(neng)(neng)人(ren)(ren)(ren)才(cai)培(pei)(pei)訓(xun)(xun)(xun)(xun)，加(jia)(jia)快(kuai)培(pei)(pei)養(yang)電(dian)子(zi)商(shang)(shang)務領域的(de)(de)高素(su)質專(zhuan)門人(ren)(ren)(ren)才(cai)和(he)(he)技術技能(neng)(neng)人(ren)(ren)(ren)才(cai)。參加(jia)(jia)職(zhi)業(ye)(ye)培(pei)(pei)訓(xun)(xun)(xun)(xun)和(he)(he)職(zhi)業(ye)(ye)技能(neng)(neng)鑒定的(de)(de)人(ren)(ren)(ren)員，以及(ji)組織職(zhi)工(gong)培(pei)(pei)訓(xun)(xun)(xun)(xun)的(de)(de)電(dian)子(zi)商(shang)(shang)務企(qi)(qi)業(ye)(ye)，可(ke)按規定享受(shou)職(zhi)業(ye)(ye)培(pei)(pei)訓(xun)(xun)(xun)(xun)補貼和(he)(he)職(zhi)業(ye)(ye)技能(neng)(neng)鑒定補貼政策。鼓(gu)勵有條件的(de)(de)職(zhi)業(ye)(ye)院校(xiao)、社(she)會(hui)培(pei)(pei)訓(xun)(xun)(xun)(xun)機(ji)構(gou)和(he)(he)電(dian)子(zi)商(shang)(shang)務企(qi)(qi)業(ye)(ye)開展(zhan)網絡創業(ye)(ye)培(pei)(pei)訓(xun)(xun)(xun)(xun)。（人(ren)(ren)(ren)力資源社(she)會(hui)保障部、商(shang)(shang)務部、教育部、財政部）
（十）保(bao)(bao)(bao)障從(cong)業(ye)(ye)人(ren)(ren)(ren)(ren)員(yuan)勞(lao)動(dong)(dong)權(quan)益(yi)。規范電(dian)子商(shang)(shang)務企(qi)(qi)業(ye)(ye)特別(bie)是(shi)網(wang)(wang)絡(luo)(luo)商(shang)(shang)戶勞(lao)動(dong)(dong)用(yong)工(gong)，經工(gong)商(shang)(shang)登(deng)(deng)(deng)記(ji)(ji)注(zhu)冊取得營業(ye)(ye)執照(zhao)的，應與(yu)(yu)招(zhao)用(yong)的勞(lao)動(dong)(dong)者依(yi)法(fa)簽訂勞(lao)動(dong)(dong)合(he)同；未進(jin)行工(gong)商(shang)(shang)登(deng)(deng)(deng)記(ji)(ji)注(zhu)冊的，也可(ke)(ke)參(can)照(zhao)勞(lao)動(dong)(dong)合(he)同法(fa)相關規定(ding)與(yu)(yu)勞(lao)動(dong)(dong)者簽訂民事協議(yi)，明確雙方的權(quan)利(li)、責任和義務。按(an)規定(ding)將網(wang)(wang)絡(luo)(luo)從(cong)業(ye)(ye)人(ren)(ren)(ren)(ren)員(yuan)納入各項社(she)(she)會(hui)保(bao)(bao)(bao)險(xian)，對(dui)未進(jin)行工(gong)商(shang)(shang)登(deng)(deng)(deng)記(ji)(ji)注(zhu)冊的網(wang)(wang)絡(luo)(luo)商(shang)(shang)戶，其從(cong)業(ye)(ye)人(ren)(ren)(ren)(ren)員(yuan)可(ke)(ke)按(an)靈活就業(ye)(ye)人(ren)(ren)(ren)(ren)員(yuan)參(can)保(bao)(bao)(bao)繳費(fei)辦法(fa)參(can)加(jia)社(she)(she)會(hui)保(bao)(bao)(bao)險(xian)。符合(he)條件的就業(ye)(ye)困(kun)難(nan)人(ren)(ren)(ren)(ren)員(yuan)和高校畢業(ye)(ye)生，可(ke)(ke)享受(shou)靈活就業(ye)(ye)人(ren)(ren)(ren)(ren)員(yuan)社(she)(she)會(hui)保(bao)(bao)(bao)險(xian)補(bu)貼政策。長(chang)期雇用(yong)5人(ren)(ren)(ren)(ren)及以上的網(wang)(wang)絡(luo)(luo)商(shang)(shang)戶，可(ke)(ke)在工(gong)商(shang)(shang)注(zhu)冊地進(jin)行社(she)(she)會(hui)保(bao)(bao)(bao)險(xian)登(deng)(deng)(deng)記(ji)(ji)，參(can)加(jia)企(qi)(qi)業(ye)(ye)職(zhi)工(gong)的各項社(she)(she)會(hui)保(bao)(bao)(bao)險(xian)。滿足統籌地區(qu)社(she)(she)會(hui)保(bao)(bao)(bao)險(xian)優惠政策條件的網(wang)(wang)絡(luo)(luo)商(shang)(shang)戶，可(ke)(ke)享受(shou)社(she)(she)會(hui)保(bao)(bao)(bao)險(xian)優惠政策。（人(ren)(ren)(ren)(ren)力資源社(she)(she)會(hui)保(bao)(bao)(bao)障部）
四(si)、推動(dong)轉型升級(ji)
（十(shi)一）創(chuang)新(xin)(xin)(xin)服(fu)務(wu)民生(sheng)方式。積(ji)極拓(tuo)展(zhan)(zhan)(zhan)信息消(xiao)費(fei)新(xin)(xin)(xin)渠(qu)道，創(chuang)新(xin)(xin)(xin)移(yi)動電(dian)(dian)子商務(wu)應用，支(zhi)持(chi)面(mian)向城(cheng)鄉(xiang)居民社(she)區提(ti)供日(ri)常消(xiao)費(fei)、家政服(fu)務(wu)、遠(yuan)程繳費(fei)、健(jian)康醫療等商業和綜合服(fu)務(wu)的(de)電(dian)(dian)子商務(wu)平(ping)臺(tai)(tai)發展(zhan)(zhan)(zhan)。加(jia)快推動傳統媒體與新(xin)(xin)(xin)興媒體深度融合，提(ti)升文化(hua)企業網絡服(fu)務(wu)能力(li)，支(zhi)持(chi)文化(hua)產(chan)品電(dian)(dian)子商務(wu)平(ping)臺(tai)(tai)發展(zhan)(zhan)(zhan)，規(gui)(gui)范(fan)網絡文化(hua)市場(chang)。支(zhi)持(chi)教育、會展(zhan)(zhan)(zhan)、咨詢、廣告(gao)、餐(can)飲、娛(yu)樂(le)等服(fu)務(wu)企業深化(hua)電(dian)(dian)子商務(wu)應用。（有關部門按職責分工(gong)(gong)分別(bie)負責）鼓勵支(zhi)持(chi)旅(lv)游(you)(you)景點、酒店等開展(zhan)(zhan)(zhan)線(xian)上營銷，規(gui)(gui)范(fan)發展(zhan)(zhan)(zhan)在(zai)線(xian)旅(lv)游(you)(you)預訂(ding)市場(chang)，推動旅(lv)游(you)(you)在(zai)線(xian)服(fu)務(wu)模(mo)式創(chuang)新(xin)(xin)(xin)。（旅(lv)游(you)(you)局、工(gong)(gong)商總局）加(jia)快建(jian)立全國12315互(hu)聯網平(ping)臺(tai)(tai)，完善網上交易(yi)在(zai)線(xian)投訴(su)及(ji)售后維權機制(zhi)，研究制(zhi)定7天(tian)無(wu)理由退貨實(shi)施細則，促進網絡購物消(xiao)費(fei)健(jian)康快速發展(zhan)(zhan)(zhan)。（工(gong)(gong)商總局）
（十二）推(tui)動(dong)傳統商(shang)貿流(liu)(liu)通企業發展(zhan)電(dian)子(zi)(zi)商(shang)務(wu)(wu)(wu)。鼓勵有條件的大型零售企業開(kai)辦網上(shang)商(shang)城(cheng)，積(ji)極利用移動(dong)互(hu)(hu)聯網、地理位置服(fu)(fu)務(wu)(wu)(wu)、大數據等(deng)信息(xi)技術提升流(liu)(liu)通效率和服(fu)(fu)務(wu)(wu)(wu)質量。支持中小零售企業與電(dian)子(zi)(zi)商(shang)務(wu)(wu)(wu)平臺優勢互(hu)(hu)補，加(jia)(jia)強服(fu)(fu)務(wu)(wu)(wu)資源整合(he)，促進(jin)線上(shang)交(jiao)易與線下交(jiao)易融(rong)合(he)互(hu)(hu)動(dong)。（商(shang)務(wu)(wu)(wu)部）推(tui)動(dong)各類專業市(shi)(shi)場(chang)建設(she)網上(shang)市(shi)(shi)場(chang)，通過線上(shang)線下融(rong)合(he)，加(jia)(jia)速向網絡化(hua)(hua)市(shi)(shi)場(chang)轉型，研究完善能源、化(hua)(hua)工(gong)、鋼鐵、林業等(deng)行業電(dian)子(zi)(zi)商(shang)務(wu)(wu)(wu)平臺規(gui)范發展(zhan)的相關措施。（有關部門按職責分工(gong)分別負責）制定完善互(hu)(hu)聯網食(shi)(shi)(shi)品(pin)(pin)(pin)藥(yao)品(pin)(pin)(pin)經營(ying)(ying)監督管(guan)理辦法，規(gui)范食(shi)(shi)(shi)品(pin)(pin)(pin)、保健食(shi)(shi)(shi)品(pin)(pin)(pin)、藥(yao)品(pin)(pin)(pin)、化(hua)(hua)妝品(pin)(pin)(pin)、醫(yi)療器械(xie)網絡經營(ying)(ying)行為，加(jia)(jia)強互(hu)(hu)聯網食(shi)(shi)(shi)品(pin)(pin)(pin)藥(yao)品(pin)(pin)(pin)市(shi)(shi)場(chang)監測監管(guan)體系(xi)建設(she)，推(tui)動(dong)醫(yi)藥(yao)電(dian)子(zi)(zi)商(shang)務(wu)(wu)(wu)發展(zhan)。（食(shi)(shi)(shi)品(pin)(pin)(pin)藥(yao)品(pin)(pin)(pin)監管(guan)總局、衛生(sheng)計生(sheng)委、商(shang)務(wu)(wu)(wu)部）
（十(shi)三）積極發展農(nong)(nong)(nong)(nong)村(cun)(cun)(cun)電子(zi)商(shang)(shang)(shang)務。加(jia)強互聯(lian)網(wang)與農(nong)(nong)(nong)(nong)業(ye)(ye)(ye)農(nong)(nong)(nong)(nong)村(cun)(cun)(cun)融合發展，引入(ru)產(chan)業(ye)(ye)(ye)鏈(lian)、價值(zhi)鏈(lian)、供應鏈(lian)等現代管(guan)理理念(nian)和(he)(he)方(fang)式，研究制定促(cu)進農(nong)(nong)(nong)(nong)村(cun)(cun)(cun)電子(zi)商(shang)(shang)(shang)務發展的意(yi)見，出臺支持(chi)政策措(cuo)施。（商(shang)(shang)(shang)務部(bu)(bu)、農(nong)(nong)(nong)(nong)業(ye)(ye)(ye)部(bu)(bu)）加(jia)強鮮(xian)活農(nong)(nong)(nong)(nong)產(chan)品(pin)標(biao)準(zhun)體(ti)(ti)系、動植物檢(jian)(jian)疫(yi)體(ti)(ti)系、安(an)全追溯體(ti)(ti)系、質量保障與安(an)全監管(guan)體(ti)(ti)系建(jian)設(she)，大力(li)發展農(nong)(nong)(nong)(nong)產(chan)品(pin)冷鏈(lian)基礎設(she)施。（質檢(jian)(jian)總(zong)局、發展改(gai)革委、商(shang)(shang)(shang)務部(bu)(bu)、農(nong)(nong)(nong)(nong)業(ye)(ye)(ye)部(bu)(bu)、食品(pin)藥品(pin)監管(guan)總(zong)局）開展電子(zi)商(shang)(shang)(shang)務進農(nong)(nong)(nong)(nong)村(cun)(cun)(cun)綜合示范，推動信(xin)息進村(cun)(cun)(cun)入(ru)戶，利用(yong)“萬村(cun)(cun)(cun)千(qian)鄉”市場網(wang)絡改(gai)善農(nong)(nong)(nong)(nong)村(cun)(cun)(cun)地區電子(zi)商(shang)(shang)(shang)務服務環(huan)境。（商(shang)(shang)(shang)務部(bu)(bu)、農(nong)(nong)(nong)(nong)業(ye)(ye)(ye)部(bu)(bu)）建(jian)設(she)地理標(biao)志(zhi)產(chan)品(pin)技術(shu)標(biao)準(zhun)體(ti)(ti)系和(he)(he)產(chan)品(pin)質量保證體(ti)(ti)系，支持(chi)利用(yong)電子(zi)商(shang)(shang)(shang)務平(ping)臺宣傳(chuan)和(he)(he)銷(xiao)售地理標(biao)志(zhi)產(chan)品(pin)，鼓勵電子(zi)商(shang)(shang)(shang)務平(ping)臺服務“一(yi)村(cun)(cun)(cun)一(yi)品(pin)”，促(cu)進品(pin)牌(pai)農(nong)(nong)(nong)(nong)產(chan)品(pin)走出去。鼓勵農(nong)(nong)(nong)(nong)業(ye)(ye)(ye)生產(chan)資(zi)料企業(ye)(ye)(ye)發展電子(zi)商(shang)(shang)(shang)務。（農(nong)(nong)(nong)(nong)業(ye)(ye)(ye)部(bu)(bu)、質檢(jian)(jian)總(zong)局、工商(shang)(shang)(shang)總(zong)局）支持(chi)林(lin)業(ye)(ye)(ye)電子(zi)商(shang)(shang)(shang)務發展，逐步建(jian)立林(lin)產(chan)品(pin)交(jiao)易(yi)誠信(xin)體(ti)(ti)系、林(lin)產(chan)品(pin)和(he)(he)林(lin)權交(jiao)易(yi)服務體(ti)(ti)系。（林(lin)業(ye)(ye)(ye)局）
（十(shi)四）創新(xin)工(gong)業(ye)(ye)(ye)生產(chan)(chan)組織方式。支持生產(chan)(chan)制(zhi)(zhi)造企(qi)業(ye)(ye)(ye)深化物(wu)聯網、云計(ji)算(suan)、大數據、三(san)維（3D）設計(ji)及打(da)印等信息技(ji)術在生產(chan)(chan)制(zhi)(zhi)造各環節的應用(yong)，建(jian)立(li)與客戶電(dian)(dian)子(zi)商(shang)務(wu)(wu)系統(tong)(tong)對接的網絡(luo)制(zhi)(zhi)造管(guan)理(li)系統(tong)(tong)，提高加(jia)工(gong)訂(ding)單的響(xiang)應速度及柔(rou)性(xing)制(zhi)(zhi)造能力；面向(xiang)網絡(luo)消(xiao)費(fei)者(zhe)個(ge)性(xing)化需求(qiu)，建(jian)立(li)網絡(luo)化經營管(guan)理(li)模式，發展“以銷定產(chan)(chan)”及“個(ge)性(xing)化定制(zhi)(zhi)”生產(chan)(chan)方式。（工(gong)業(ye)(ye)(ye)和(he)信息化部(bu)、科技(ji)部(bu)、商(shang)務(wu)(wu)部(bu)）鼓(gu)勵電(dian)(dian)子(zi)商(shang)務(wu)(wu)企(qi)業(ye)(ye)(ye)大力開(kai)展品牌經營，優(you)化配置研發、設計(ji)、生產(chan)(chan)、物(wu)流(liu)等優(you)勢資(zi)源(yuan)，滿足(zu)網絡(luo)消(xiao)費(fei)者(zhe)需求(qiu)。（商(shang)務(wu)(wu)部(bu)、工(gong)商(shang)總(zong)局、質檢總(zong)局）鼓(gu)勵創意(yi)服務(wu)(wu)，探索建(jian)立(li)生產(chan)(chan)性(xing)創新(xin)服務(wu)(wu)平臺(tai)，面向(xiang)初創企(qi)業(ye)(ye)(ye)及創意(yi)群體(ti)提供設計(ji)、測(ce)試、生產(chan)(chan)、融資(zi)、運營等創新(xin)創業(ye)(ye)(ye)服務(wu)(wu)。（工(gong)業(ye)(ye)(ye)和(he)信息化部(bu)、科技(ji)部(bu)）
（十(shi)五）推(tui)廣金(jin)融(rong)(rong)(rong)服務(wu)新工具(ju)(ju)。建設完善移(yi)動金(jin)融(rong)(rong)(rong)安(an)(an)全(quan)(quan)可信公(gong)共服務(wu)平臺，制(zhi)定相關應(ying)用(yong)(yong)服務(wu)的(de)政策措施，推(tui)動金(jin)融(rong)(rong)(rong)機(ji)構(gou)、電(dian)(dian)信運(yun)營商(shang)、銀(yin)行(xing)(xing)卡清算機(ji)構(gou)、支付機(ji)構(gou)、電(dian)(dian)子(zi)(zi)商(shang)務(wu)企業等加強(qiang)合作，實現移(yi)動金(jin)融(rong)(rong)(rong)在電(dian)(dian)子(zi)(zi)商(shang)務(wu)領域的(de)規模化應(ying)用(yong)(yong)；推(tui)廣應(ying)用(yong)(yong)具(ju)(ju)有(you)硬(ying)件數(shu)字證書、采用(yong)(yong)國(guo)家密(mi)碼(ma)行(xing)(xing)政主管(guan)部門規定算法的(de)移(yi)動智能終端，保障移(yi)動電(dian)(dian)子(zi)(zi)商(shang)務(wu)交(jiao)易的(de)安(an)(an)全(quan)(quan)性(xing)和(he)真實性(xing)；制(zhi)定在線支付標準(zhun)規范和(he)制(zhi)度，提升(sheng)電(dian)(dian)子(zi)(zi)商(shang)務(wu)在線支付的(de)安(an)(an)全(quan)(quan)性(xing)，滿足(zu)電(dian)(dian)子(zi)(zi)商(shang)務(wu)交(jiao)易及公(gong)共服務(wu)領域金(jin)融(rong)(rong)(rong)服務(wu)需求(qiu)；鼓勵商(shang)業銀(yin)行(xing)(xing)與電(dian)(dian)子(zi)(zi)商(shang)務(wu)企業開展多元(yuan)化金(jin)融(rong)(rong)(rong)服務(wu)合作，提升(sheng)電(dian)(dian)子(zi)(zi)商(shang)務(wu)服務(wu)質(zhi)量和(he)效率。（人民銀(yin)行(xing)(xing)、密(mi)碼(ma)局(ju)、國(guo)家標準(zhun)委）
（十六）規范網絡(luo)化(hua)金(jin)融(rong)(rong)服(fu)務(wu)新(xin)產(chan)品(pin)。鼓勵證(zheng)券(quan)、保(bao)(bao)(bao)險(xian)(xian)(xian)、公募(mu)基金(jin)等企業和(he)(he)機構(gou)依法進行網絡(luo)化(hua)創(chuang)新(xin)，完(wan)(wan)善互(hu)聯(lian)網保(bao)(bao)(bao)險(xian)(xian)(xian)產(chan)品(pin)審(shen)核和(he)(he)信(xin)息披(pi)露制(zhi)度，探索(suo)建立適應互(hu)聯(lian)網證(zheng)券(quan)、保(bao)(bao)(bao)險(xian)(xian)(xian)、公募(mu)基金(jin)產(chan)品(pin)銷售等互(hu)聯(lian)網金(jin)融(rong)(rong)活動(dong)的新(xin)型監(jian)管方式(shi)。（人(ren)民(min)銀行、證(zheng)監(jian)會(hui)、保(bao)(bao)(bao)監(jian)會(hui)）規范保(bao)(bao)(bao)險(xian)(xian)(xian)業電子商(shang)務(wu)平臺建設，研究制(zhi)定電子商(shang)務(wu)涉及的信(xin)用保(bao)(bao)(bao)證(zheng)保(bao)(bao)(bao)險(xian)(xian)(xian)的相關(guan)扶持政策，鼓勵發展小微企業信(xin)貸信(xin)用保(bao)(bao)(bao)險(xian)(xian)(xian)、個人(ren)消費履約保(bao)(bao)(bao)證(zheng)保(bao)(bao)(bao)險(xian)(xian)(xian)等新(xin)業務(wu)，擴大信(xin)用保(bao)(bao)(bao)險(xian)(xian)(xian)保(bao)(bao)(bao)單融(rong)(rong)資范圍。完(wan)(wan)善在(zai)線旅(lv)(lv)游服(fu)務(wu)企業投保(bao)(bao)(bao)辦法。（保(bao)(bao)(bao)監(jian)會(hui)、銀監(jian)會(hui)、旅(lv)(lv)游局按職責分工(gong)分別負責）
五、完善物(wu)流基礎設施
（十七）支(zhi)持物(wu)(wu)(wu)流配(pei)(pei)送(song)終端及智(zhi)(zhi)慧物(wu)(wu)(wu)流平臺(tai)建(jian)設(she)(she)。推動(dong)跨(kua)地區跨(kua)行業(ye)(ye)的智(zhi)(zhi)慧物(wu)(wu)(wu)流信(xin)息平臺(tai)建(jian)設(she)(she)，鼓(gu)勵(li)(li)在法律規定(ding)范圍內(nei)發(fa)(fa)展共(gong)同配(pei)(pei)送(song)等物(wu)(wu)(wu)流配(pei)(pei)送(song)組織新模式。（交(jiao)通運輸部(bu)、商(shang)(shang)(shang)務部(bu)、郵政(zheng)(zheng)(zheng)局、發(fa)(fa)展改革委）支(zhi)持物(wu)(wu)(wu)流（快(kuai)遞(di)(di)）配(pei)(pei)送(song)站(zhan)、智(zhi)(zhi)能(neng)快(kuai)件箱等物(wu)(wu)(wu)流設(she)(she)施建(jian)設(she)(she)，鼓(gu)勵(li)(li)社區物(wu)(wu)(wu)業(ye)(ye)、村級(ji)(ji)信(xin)息服(fu)(fu)務站(zhan)（點(dian)）、便利(li)店(dian)等提供(gong)快(kuai)件派送(song)服(fu)(fu)務。支(zhi)持快(kuai)遞(di)(di)服(fu)(fu)務網(wang)絡(luo)向(xiang)農(nong)村地區延伸。（地方(fang)各級(ji)(ji)人民政(zheng)(zheng)(zheng)府，商(shang)(shang)(shang)務部(bu)、郵政(zheng)(zheng)(zheng)局、農(nong)業(ye)(ye)部(bu)按職責分(fen)工(gong)分(fen)別負責）推進電(dian)子商(shang)(shang)(shang)務與物(wu)(wu)(wu)流快(kuai)遞(di)(di)協同發(fa)(fa)展。（財政(zheng)(zheng)(zheng)部(bu)、商(shang)(shang)(shang)務部(bu)、郵政(zheng)(zheng)(zheng)局）鼓(gu)勵(li)(li)學(xue)校、快(kuai)遞(di)(di)企(qi)業(ye)(ye)、第三方(fang)主體因地制宜加強合(he)作，通過設(she)(she)置智(zhi)(zhi)能(neng)快(kuai)件箱或快(kuai)件收發(fa)(fa)室(shi)、委托(tuo)校園郵政(zheng)(zheng)(zheng)局所代為投遞(di)(di)、建(jian)立共(gong)同配(pei)(pei)送(song)站(zhan)點(dian)等方(fang)式，促進快(kuai)遞(di)(di)進校園。（地方(fang)各級(ji)(ji)人民政(zheng)(zheng)(zheng)府，郵政(zheng)(zheng)(zheng)局、商(shang)(shang)(shang)務部(bu)、教育部(bu)）根據執法需求(qiu)，研(yan)究推動(dong)被(bei)監管人員(yuan)生活物(wu)(wu)(wu)資電(dian)子商(shang)(shang)(shang)務和(he)(he)智(zhi)(zhi)能(neng)配(pei)(pei)送(song)。（司(si)法部(bu)）有條件的城市應將配(pei)(pei)套建(jian)設(she)(she)物(wu)(wu)(wu)流（快(kuai)遞(di)(di)）配(pei)(pei)送(song)站(zhan)、智(zhi)(zhi)能(neng)終端設(she)(she)施納(na)入城市社區發(fa)(fa)展規劃，鼓(gu)勵(li)(li)電(dian)子商(shang)(shang)(shang)務企(qi)業(ye)(ye)和(he)(he)物(wu)(wu)(wu)流（快(kuai)遞(di)(di)）企(qi)業(ye)(ye)對網(wang)絡(luo)購物(wu)(wu)(wu)商(shang)(shang)(shang)品包裝物(wu)(wu)(wu)進行回(hui)收和(he)(he)循環利(li)用(yong)。（有關(guan)部(bu)門按職責分(fen)工(gong)分(fen)別負責）
（十(shi)八(ba)）規(gui)范物流(liu)配送(song)車(che)輛(liang)(liang)管(guan)理。各(ge)地(di)區(qu)要按照有關(guan)規(gui)定(ding)，推動(dong)城(cheng)市(shi)配送(song)車(che)輛(liang)(liang)的(de)標(biao)準(zhun)化、專業(ye)化發展；制定(ding)并(bing)實施城(cheng)市(shi)配送(song)用汽車(che)、電(dian)動(dong)三輪車(che)等車(che)輛(liang)(liang)管(guan)理辦法，強化城(cheng)市(shi)配送(song)運力需求(qiu)管(guan)理，保障配送(song)車(che)輛(liang)(liang)的(de)便(bian)利通(tong)行；鼓(gu)勵采(cai)用清潔(jie)能源車(che)輛(liang)(liang)開(kai)展物流(liu)（快遞）配送(song)業(ye)務，支(zhi)持(chi)充電(dian)、加氣等設(she)施建(jian)設(she)；合(he)理規(gui)劃物流(liu)（快遞）配送(song)車(che)輛(liang)(liang)通(tong)行路線(xian)和貨物裝(zhuang)卸搬運地(di)點。對(dui)物流(liu)（快遞）配送(song)車(che)輛(liang)(liang)采(cai)取通(tong)行證管(guan)理的(de)城(cheng)市(shi)，應明(ming)確管(guan)理部門、公開(kai)準(zhun)入(ru)條件、引入(ru)社(she)會監督。（地(di)方各(ge)級人民政府）
（十九(jiu)）合(he)理(li)布局(ju)(ju)物(wu)流倉(cang)儲(chu)(chu)設(she)(she)施。完善倉(cang)儲(chu)(chu)建設(she)(she)標準(zhun)體(ti)系，鼓勵(li)現代(dai)化倉(cang)儲(chu)(chu)設(she)(she)施建設(she)(she)，加強偏遠地區倉(cang)儲(chu)(chu)設(she)(she)施建設(she)(she)。（住房城(cheng)鄉建設(she)(she)部(bu)、公安(an)部(bu)、發展改革委、商(shang)務部(bu)、林(lin)業局(ju)(ju)）各地區要在城(cheng)鄉規劃中合(he)理(li)規劃布局(ju)(ju)物(wu)流倉(cang)儲(chu)(chu)用(yong)地，在土地利用(yong)總體(ti)規劃和年度(du)供(gong)地計劃中合(he)理(li)安(an)排倉(cang)儲(chu)(chu)建設(she)(she)用(yong)地，引(yin)導社會資本進(jin)行倉(cang)儲(chu)(chu)設(she)(she)施投資建設(she)(she)或再利用(yong)，嚴禁擅自改變物(wu)流倉(cang)儲(chu)(chu)用(yong)地性質。（地方各級人民政(zheng)府）鼓勵(li)物(wu)流（快遞）企(qi)業發展“倉(cang)配一(yi)體(ti)化”服務。（商(shang)務部(bu)、郵(you)政(zheng)局(ju)(ju)）
六、提升對外開放水平
（二十）加強電(dian)子商(shang)(shang)(shang)(shang)務(wu)(wu)(wu)(wu)國際合作。積極發起或參與多雙邊或區域關于電(dian)子商(shang)(shang)(shang)(shang)務(wu)(wu)(wu)(wu)規(gui)則的談(tan)判和(he)(he)交流合作，研究建立我國與國際認(ren)可組織(zhi)(zhi)的互認(ren)機(ji)制，依托我國認(ren)證認(ren)可制度和(he)(he)體系，完善(shan)電(dian)子商(shang)(shang)(shang)(shang)務(wu)(wu)(wu)(wu)企業和(he)(he)商(shang)(shang)(shang)(shang)品的合格評定機(ji)制，提(ti)升國際組織(zhi)(zhi)和(he)(he)機(ji)構對我國電(dian)子商(shang)(shang)(shang)(shang)務(wu)(wu)(wu)(wu)企業和(he)(he)商(shang)(shang)(shang)(shang)品認(ren)證結果(guo)的認(ren)可程(cheng)度，力爭國際電(dian)子商(shang)(shang)(shang)(shang)務(wu)(wu)(wu)(wu)規(gui)制制定的主動權和(he)(he)跨(kua)境電(dian)子商(shang)(shang)(shang)(shang)務(wu)(wu)(wu)(wu)發展的話語權。（商(shang)(shang)(shang)(shang)務(wu)(wu)(wu)(wu)部、質檢總局）
（二十一）提升跨(kua)境(jing)電(dian)子商(shang)務(wu)(wu)(wu)通關(guan)(guan)(guan)(guan)效率(lv)。積極推進跨(kua)境(jing)電(dian)子商(shang)務(wu)(wu)(wu)通關(guan)(guan)(guan)(guan)、檢(jian)驗檢(jian)疫、結(jie)匯、繳(jiao)進口稅等關(guan)(guan)(guan)(guan)鍵環節“單一窗(chuang)口”綜(zong)合(he)服務(wu)(wu)(wu)體系(xi)建設，簡化與完善跨(kua)境(jing)電(dian)子商(shang)務(wu)(wu)(wu)貨物(wu)(wu)(wu)返修與退運通關(guan)(guan)(guan)(guan)流程，提高(gao)通關(guan)(guan)(guan)(guan)效率(lv)。（海(hai)關(guan)(guan)(guan)(guan)總署、財政部、稅務(wu)(wu)(wu)總局(ju)、質(zhi)檢(jian)總局(ju)、外(wai)匯局(ju)）探索建立跨(kua)境(jing)電(dian)子商(shang)務(wu)(wu)(wu)貨物(wu)(wu)(wu)負(fu)面(mian)清單、風險監測制(zhi)(zhi)度(du)，完善跨(kua)境(jing)電(dian)子商(shang)務(wu)(wu)(wu)貨物(wu)(wu)(wu)通關(guan)(guan)(guan)(guan)與檢(jian)驗檢(jian)疫監管(guan)模式，建立跨(kua)境(jing)電(dian)子商(shang)務(wu)(wu)(wu)及(ji)相關(guan)(guan)(guan)(guan)物(wu)(wu)(wu)流企業誠信分類管(guan)理(li)制(zhi)(zhi)度(du)，防止疫病(bing)疫情傳入、外(wai)來有害生(sheng)物(wu)(wu)(wu)入侵和物(wu)(wu)(wu)種資(zi)源流失。（海(hai)關(guan)(guan)(guan)(guan)總署、質(zhi)檢(jian)總局(ju)按職(zhi)責分工分別負(fu)責）大力支(zhi)持中國（杭州）跨(kua)境(jing)電(dian)子商(shang)務(wu)(wu)(wu)綜(zong)合(he)試(shi)驗區(qu)先行(xing)先試(shi)，盡快(kuai)(kuai)形(xing)成可復制(zhi)(zhi)、可推廣的經驗，加快(kuai)(kuai)在(zai)全(quan)國范(fan)圍推廣。（商(shang)務(wu)(wu)(wu)部、發展改革委）
（二(er)十(shi)二(er)）推(tui)動(dong)電(dian)(dian)子(zi)商(shang)(shang)(shang)務(wu)(wu)(wu)(wu)(wu)走出去。抓緊研究(jiu)制(zhi)定促進跨(kua)(kua)境(jing)電(dian)(dian)子(zi)商(shang)(shang)(shang)務(wu)(wu)(wu)(wu)(wu)發展的(de)指導意見。（商(shang)(shang)(shang)務(wu)(wu)(wu)(wu)(wu)部(bu)、發展改革(ge)委、海關(guan)總署、工業(ye)(ye)和(he)(he)信(xin)息(xi)化部(bu)、財政(zheng)部(bu)、人(ren)民(min)銀(yin)行(xing)、稅(shui)務(wu)(wu)(wu)(wu)(wu)總局(ju)、工商(shang)(shang)(shang)總局(ju)、質檢總局(ju)、外(wai)(wai)匯局(ju)）鼓勵國家(jia)政(zheng)策(ce)性銀(yin)行(xing)在業(ye)(ye)務(wu)(wu)(wu)(wu)(wu)范圍內加大(da)對(dui)電(dian)(dian)子(zi)商(shang)(shang)(shang)務(wu)(wu)(wu)(wu)(wu)企業(ye)(ye)境(jing)外(wai)(wai)投(tou)(tou)資并購的(de)貸款(kuan)支持(chi)，研究(jiu)制(zhi)定針(zhen)對(dui)電(dian)(dian)子(zi)商(shang)(shang)(shang)務(wu)(wu)(wu)(wu)(wu)企業(ye)(ye)境(jing)外(wai)(wai)上市的(de)規范管(guan)理政(zheng)策(ce)。（人(ren)民(min)銀(yin)行(xing)、證監會、商(shang)(shang)(shang)務(wu)(wu)(wu)(wu)(wu)部(bu)、發展改革(ge)委、工業(ye)(ye)和(he)(he)信(xin)息(xi)化部(bu)）簡化電(dian)(dian)子(zi)商(shang)(shang)(shang)務(wu)(wu)(wu)(wu)(wu)企業(ye)(ye)境(jing)外(wai)(wai)直接(jie)(jie)投(tou)(tou)資外(wai)(wai)匯登記(ji)手續，拓寬(kuan)其境(jing)外(wai)(wai)直接(jie)(jie)投(tou)(tou)資外(wai)(wai)匯登記(ji)及變更登記(ji)業(ye)(ye)務(wu)(wu)(wu)(wu)(wu)辦理渠(qu)道。（外(wai)(wai)匯局(ju)）支持(chi)電(dian)(dian)子(zi)商(shang)(shang)(shang)務(wu)(wu)(wu)(wu)(wu)企業(ye)(ye)建(jian)(jian)立(li)海外(wai)(wai)營銷渠(qu)道，創立(li)自(zi)有(you)(you)品牌。各(ge)駐外(wai)(wai)機構應加大(da)對(dui)電(dian)(dian)子(zi)商(shang)(shang)(shang)務(wu)(wu)(wu)(wu)(wu)企業(ye)(ye)走出去的(de)服務(wu)(wu)(wu)(wu)(wu)力度。進一(yi)步開(kai)放面(mian)向(xiang)港澳臺地區的(de)電(dian)(dian)子(zi)商(shang)(shang)(shang)務(wu)(wu)(wu)(wu)(wu)市場，推(tui)動(dong)設(she)立(li)海峽兩岸電(dian)(dian)子(zi)商(shang)(shang)(shang)務(wu)(wu)(wu)(wu)(wu)經(jing)濟合(he)作實驗(yan)區。鼓勵發展面(mian)向(xiang)“一(yi)帶一(yi)路”沿線國家(jia)的(de)電(dian)(dian)子(zi)商(shang)(shang)(shang)務(wu)(wu)(wu)(wu)(wu)合(he)作，擴大(da)跨(kua)(kua)境(jing)電(dian)(dian)子(zi)商(shang)(shang)(shang)務(wu)(wu)(wu)(wu)(wu)綜合(he)試(shi)點，建(jian)(jian)立(li)政(zheng)府、企業(ye)(ye)、專家(jia)等各(ge)個層面(mian)的(de)對(dui)話機制(zhi)，發起(qi)和(he)(he)主導電(dian)(dian)子(zi)商(shang)(shang)(shang)務(wu)(wu)(wu)(wu)(wu)多(duo)邊合(he)作。（有(you)(you)關(guan)部(bu)門按(an)職責分(fen)工分(fen)別(bie)負責）
七、構筑安(an)全(quan)保障(zhang)防(fang)線
（二十三）保(bao)障電子(zi)商(shang)(shang)務網(wang)(wang)(wang)(wang)絡(luo)(luo)安(an)(an)(an)(an)全。電子(zi)商(shang)(shang)務企業要(yao)按照國家信(xin)息(xi)安(an)(an)(an)(an)全等(deng)(deng)級保(bao)護管(guan)理(li)規(gui)范和(he)技(ji)術標(biao)準相關(guan)要(yao)求，采用安(an)(an)(an)(an)全可控的信(xin)息(xi)設備和(he)網(wang)(wang)(wang)(wang)絡(luo)(luo)安(an)(an)(an)(an)全產品，建設完善網(wang)(wang)(wang)(wang)絡(luo)(luo)安(an)(an)(an)(an)全防護體(ti)(ti)系、數(shu)據資(zi)源安(an)(an)(an)(an)全管(guan)理(li)體(ti)(ti)系和(he)網(wang)(wang)(wang)(wang)絡(luo)(luo)安(an)(an)(an)(an)全應急處置體(ti)(ti)系，鼓勵電子(zi)商(shang)(shang)務企業獲(huo)得(de)信(xin)息(xi)安(an)(an)(an)(an)全管(guan)理(li)體(ti)(ti)系認(ren)證，提高自身信(xin)息(xi)安(an)(an)(an)(an)全管(guan)理(li)水平。鼓勵電子(zi)商(shang)(shang)務企業加強(qiang)與(yu)網(wang)(wang)(wang)(wang)絡(luo)(luo)安(an)(an)(an)(an)全專(zhuan)業服務機(ji)構、相關(guan)管(guan)理(li)部(bu)(bu)門的合(he)作，共享網(wang)(wang)(wang)(wang)絡(luo)(luo)安(an)(an)(an)(an)全威(wei)脅預警信(xin)息(xi)，消除網(wang)(wang)(wang)(wang)絡(luo)(luo)安(an)(an)(an)(an)全隱患，共同(tong)防范網(wang)(wang)(wang)(wang)絡(luo)(luo)攻擊(ji)破壞、竊取公(gong)民(min)個人信(xin)息(xi)等(deng)(deng)違法(fa)犯罪(zui)活動。（公(gong)安(an)(an)(an)(an)部(bu)(bu)、國家認(ren)監委、工業和(he)信(xin)息(xi)化部(bu)(bu)、密(mi)碼局）
（二十(shi)四(si)）確(que)保電(dian)(dian)子(zi)(zi)商務交易安(an)全(quan)(quan)。研(yan)究制定電(dian)(dian)子(zi)(zi)商務交易安(an)全(quan)(quan)管理(li)制度，明確(que)電(dian)(dian)子(zi)(zi)商務交易各方的安(an)全(quan)(quan)責任(ren)和義務。（工商總局、工業(ye)和信息(xi)化(hua)部(bu)、公(gong)安(an)部(bu)）建立電(dian)(dian)子(zi)(zi)認(ren)(ren)證(zheng)信任(ren)體系，促進電(dian)(dian)子(zi)(zi)認(ren)(ren)證(zheng)機構(gou)數(shu)字證(zheng)書交叉(cha)互認(ren)(ren)和數(shu)字證(zheng)書應用的互聯互通(tong)，推廣(guang)數(shu)字證(zheng)書在電(dian)(dian)子(zi)(zi)商務交易領(ling)域(yu)的應用。建立電(dian)(dian)子(zi)(zi)合同等電(dian)(dian)子(zi)(zi)交易憑證(zheng)的規范管理(li)機制，確(que)保網絡(luo)交易各方的合法權益(yi)。加強(qiang)電(dian)(dian)子(zi)(zi)商務交易各方信息(xi)保護，保障電(dian)(dian)子(zi)(zi)商務消費者個人信息(xi)安(an)全(quan)(quan)。（工業(ye)和信息(xi)化(hua)部(bu)、工商總局、密碼(ma)局等有關部(bu)門按職責分工分別負(fu)責）
（二十五）預防和(he)(he)打(da)(da)擊電子(zi)(zi)商(shang)務領域違(wei)法(fa)(fa)犯(fan)(fan)罪(zui)。電子(zi)(zi)商(shang)務企(qi)業要切實履行違(wei)禁品信(xin)息(xi)巡(xun)查清(qing)理(li)、交(jiao)易(yi)記錄及日志留存、違(wei)法(fa)(fa)犯(fan)(fan)罪(zui)線(xian)索報告等(deng)(deng)責任(ren)和(he)(he)義務，加(jia)強(qiang)對(dui)銷(xiao)售管(guan)制商(shang)品網(wang)絡(luo)商(shang)戶(hu)的(de)(de)資格審查和(he)(he)對(dui)異(yi)常交(jiao)易(yi)、非法(fa)(fa)交(jiao)易(yi)的(de)(de)監控，防范電子(zi)(zi)商(shang)務在線(xian)支付(fu)給違(wei)法(fa)(fa)犯(fan)(fan)罪(zui)活動提(ti)供洗(xi)錢等(deng)(deng)便(bian)利，并為(wei)打(da)(da)擊網(wang)絡(luo)違(wei)法(fa)(fa)犯(fan)(fan)罪(zui)提(ti)供技術(shu)支持。加(jia)強(qiang)電子(zi)(zi)商(shang)務企(qi)業與相(xiang)關(guan)管(guan)理(li)部(bu)門的(de)(de)協作配合(he)，建立跨機(ji)構合(he)作機(ji)制，加(jia)大(da)對(dui)制售假冒偽劣(lie)商(shang)品、網(wang)絡(luo)盜竊、網(wang)絡(luo)詐(zha)騙、網(wang)上(shang)非法(fa)(fa)交(jiao)易(yi)等(deng)(deng)違(wei)法(fa)(fa)犯(fan)(fan)罪(zui)活動的(de)(de)打(da)(da)擊力(li)度。（公安部(bu)、工商(shang)總局、人民銀行、銀監會、工業和(he)(he)信(xin)息(xi)化(hua)部(bu)、商(shang)務部(bu)等(deng)(deng)有關(guan)部(bu)門按職責分工分別負(fu)責）
八、健全支撐(cheng)體系
（二(er)十六）健全法(fa)規標準(zhun)體(ti)(ti)系。加快推(tui)(tui)進電(dian)(dian)子(zi)(zi)(zi)(zi)(zi)(zi)商(shang)(shang)(shang)(shang)務(wu)(wu)(wu)法(fa)立(li)法(fa)進程，研究制(zhi)定(ding)或適時(shi)修訂(ding)相(xiang)關法(fa)規，明確電(dian)(dian)子(zi)(zi)(zi)(zi)(zi)(zi)票(piao)(piao)據、電(dian)(dian)子(zi)(zi)(zi)(zi)(zi)(zi)合(he)同、電(dian)(dian)子(zi)(zi)(zi)(zi)(zi)(zi)檢驗檢疫報告(gao)和證書、各類電(dian)(dian)子(zi)(zi)(zi)(zi)(zi)(zi)交易憑(ping)證等(deng)的法(fa)律效力，作為(wei)處理相(xiang)關業務(wu)(wu)(wu)的合(he)法(fa)憑(ping)證。（有關部(bu)門按(an)職責(ze)分(fen)工(gong)(gong)分(fen)別(bie)負(fu)責(ze)）制(zhi)定(ding)適合(he)電(dian)(dian)子(zi)(zi)(zi)(zi)(zi)(zi)商(shang)(shang)(shang)(shang)務(wu)(wu)(wu)特點的投訴管(guan)理制(zhi)度(du)，制(zhi)定(ding)基于統(tong)一產品編(bian)碼的電(dian)(dian)子(zi)(zi)(zi)(zi)(zi)(zi)商(shang)(shang)(shang)(shang)務(wu)(wu)(wu)交易產品質量信(xin)息發(fa)布規范(fan)(fan)，建立(li)電(dian)(dian)子(zi)(zi)(zi)(zi)(zi)(zi)商(shang)(shang)(shang)(shang)務(wu)(wu)(wu)糾紛解(jie)決和產品質量擔保責(ze)任機制(zhi)。（工(gong)(gong)商(shang)(shang)(shang)(shang)總局(ju)、質檢總局(ju)等(deng)部(bu)門按(an)職責(ze)分(fen)工(gong)(gong)分(fen)別(bie)負(fu)責(ze)）逐步推(tui)(tui)行電(dian)(dian)子(zi)(zi)(zi)(zi)(zi)(zi)發(fa)票(piao)(piao)和電(dian)(dian)子(zi)(zi)(zi)(zi)(zi)(zi)會計檔案(an)，完善(shan)相(xiang)關技術標準(zhun)和規章(zhang)制(zhi)度(du)。（稅務(wu)(wu)(wu)總局(ju)、財(cai)政部(bu)、檔案(an)局(ju)、國(guo)家標準(zhun)委）建立(li)完善(shan)電(dian)(dian)子(zi)(zi)(zi)(zi)(zi)(zi)商(shang)(shang)(shang)(shang)務(wu)(wu)(wu)統(tong)計制(zhi)度(du)，擴(kuo)大電(dian)(dian)子(zi)(zi)(zi)(zi)(zi)(zi)商(shang)(shang)(shang)(shang)務(wu)(wu)(wu)統(tong)計的覆蓋面(mian)，增強(qiang)統(tong)計的及時(shi)性、真實性。（統(tong)計局(ju)、商(shang)(shang)(shang)(shang)務(wu)(wu)(wu)部(bu)）統(tong)一線上線下的商(shang)(shang)(shang)(shang)品編(bian)碼標識，完善(shan)電(dian)(dian)子(zi)(zi)(zi)(zi)(zi)(zi)商(shang)(shang)(shang)(shang)務(wu)(wu)(wu)標準(zhun)規范(fan)(fan)體(ti)(ti)系，研究電(dian)(dian)子(zi)(zi)(zi)(zi)(zi)(zi)商(shang)(shang)(shang)(shang)務(wu)(wu)(wu)基礎性關鍵標準(zhun)，積極主導和參與制(zhi)定(ding)電(dian)(dian)子(zi)(zi)(zi)(zi)(zi)(zi)商(shang)(shang)(shang)(shang)務(wu)(wu)(wu)國(guo)際標準(zhun)。（國(guo)家標準(zhun)委、商(shang)(shang)(shang)(shang)務(wu)(wu)(wu)部(bu)）
（二十七）加強信(xin)(xin)用(yong)(yong)(yong)體系(xi)建(jian)設。建(jian)立健(jian)全電子(zi)(zi)(zi)(zi)(zi)商(shang)(shang)(shang)務(wu)(wu)(wu)(wu)(wu)信(xin)(xin)用(yong)(yong)(yong)信(xin)(xin)息管理制(zhi)度(du)，推(tui)(tui)動(dong)電子(zi)(zi)(zi)(zi)(zi)商(shang)(shang)(shang)務(wu)(wu)(wu)(wu)(wu)企(qi)業(ye)信(xin)(xin)用(yong)(yong)(yong)信(xin)(xin)息公開。推(tui)(tui)進(jin)人(ren)口(kou)、法人(ren)、商(shang)(shang)(shang)標和產品(pin)質(zhi)量等信(xin)(xin)息資源向電子(zi)(zi)(zi)(zi)(zi)商(shang)(shang)(shang)務(wu)(wu)(wu)(wu)(wu)企(qi)業(ye)和信(xin)(xin)用(yong)(yong)(yong)服(fu)(fu)務(wu)(wu)(wu)(wu)(wu)機構開放，逐步降低(di)查詢及利用(yong)(yong)(yong)成本。（工(gong)商(shang)(shang)(shang)總(zong)(zong)局(ju)、商(shang)(shang)(shang)務(wu)(wu)(wu)(wu)(wu)部(bu)、公安部(bu)、質(zhi)檢(jian)總(zong)(zong)局(ju)等部(bu)門(men)按職(zhi)責(ze)分工(gong)分別負責(ze)）促進(jin)電子(zi)(zi)(zi)(zi)(zi)商(shang)(shang)(shang)務(wu)(wu)(wu)(wu)(wu)信(xin)(xin)用(yong)(yong)(yong)信(xin)(xin)息與社(she)會其他領域(yu)相關(guan)信(xin)(xin)息的交(jiao)換(huan)共(gong)享，推(tui)(tui)動(dong)電子(zi)(zi)(zi)(zi)(zi)商(shang)(shang)(shang)務(wu)(wu)(wu)(wu)(wu)信(xin)(xin)用(yong)(yong)(yong)評價，建(jian)立健(jian)全電子(zi)(zi)(zi)(zi)(zi)商(shang)(shang)(shang)務(wu)(wu)(wu)(wu)(wu)領域(yu)失信(xin)(xin)行為聯(lian)合懲戒(jie)機制(zhi)。（發展改(gai)革委(wei)、人(ren)民銀行、工(gong)商(shang)(shang)(shang)總(zong)(zong)局(ju)、質(zhi)檢(jian)總(zong)(zong)局(ju)、商(shang)(shang)(shang)務(wu)(wu)(wu)(wu)(wu)部(bu)）推(tui)(tui)動(dong)電子(zi)(zi)(zi)(zi)(zi)商(shang)(shang)(shang)務(wu)(wu)(wu)(wu)(wu)領域(yu)應用(yong)(yong)(yong)網(wang)(wang)絡身份證，完善網(wang)(wang)店實名(ming)制(zhi)，鼓勵(li)發展社(she)會化(hua)的電子(zi)(zi)(zi)(zi)(zi)商(shang)(shang)(shang)務(wu)(wu)(wu)(wu)(wu)網(wang)(wang)站可(ke)信(xin)(xin)認證服(fu)(fu)務(wu)(wu)(wu)(wu)(wu)。（公安部(bu)、工(gong)商(shang)(shang)(shang)總(zong)(zong)局(ju)、質(zhi)檢(jian)總(zong)(zong)局(ju)）發展電子(zi)(zi)(zi)(zi)(zi)商(shang)(shang)(shang)務(wu)(wu)(wu)(wu)(wu)可(ke)信(xin)(xin)交(jiao)易保障公共(gong)服(fu)(fu)務(wu)(wu)(wu)(wu)(wu)，完善電子(zi)(zi)(zi)(zi)(zi)商(shang)(shang)(shang)務(wu)(wu)(wu)(wu)(wu)信(xin)(xin)用(yong)(yong)(yong)服(fu)(fu)務(wu)(wu)(wu)(wu)(wu)保障制(zhi)度(du)，推(tui)(tui)動(dong)信(xin)(xin)用(yong)(yong)(yong)調(diao)查、信(xin)(xin)用(yong)(yong)(yong)評估、信(xin)(xin)用(yong)(yong)(yong)擔保等第(di)三(san)方(fang)信(xin)(xin)用(yong)(yong)(yong)服(fu)(fu)務(wu)(wu)(wu)(wu)(wu)和產品(pin)在電子(zi)(zi)(zi)(zi)(zi)商(shang)(shang)(shang)務(wu)(wu)(wu)(wu)(wu)中的推(tui)(tui)廣應用(yong)(yong)(yong)。（工(gong)商(shang)(shang)(shang)總(zong)(zong)局(ju)、質(zhi)檢(jian)總(zong)(zong)局(ju)）
（二十(shi)八）強(qiang)化(hua)科技(ji)(ji)與(yu)教育(yu)支撐。開(kai)展(zhan)電(dian)子商(shang)務(wu)(wu)(wu)(wu)基礎(chu)理論、發(fa)展(zhan)規(gui)律研(yan)(yan)究。加強(qiang)電(dian)子商(shang)務(wu)(wu)(wu)(wu)領域云計算、大(da)數(shu)據、物聯網(wang)(wang)(wang)、智能(neng)交(jiao)易(yi)(yi)(yi)等核心關鍵技(ji)(ji)術研(yan)(yan)究開(kai)發(fa)。實施網(wang)(wang)(wang)絡(luo)(luo)定(ding)制服(fu)務(wu)(wu)(wu)(wu)、網(wang)(wang)(wang)絡(luo)(luo)平臺服(fu)務(wu)(wu)(wu)(wu)、網(wang)(wang)(wang)絡(luo)(luo)交(jiao)易(yi)(yi)(yi)服(fu)務(wu)(wu)(wu)(wu)、網(wang)(wang)(wang)絡(luo)(luo)貿(mao)易(yi)(yi)(yi)服(fu)務(wu)(wu)(wu)(wu)、網(wang)(wang)(wang)絡(luo)(luo)交(jiao)易(yi)(yi)(yi)保障服(fu)務(wu)(wu)(wu)(wu)技(ji)(ji)術研(yan)(yan)發(fa)與(yu)應用示(shi)范(fan)工(gong)程。強(qiang)化(hua)產(chan)學研(yan)(yan)結合(he)的(de)企業技(ji)(ji)術中(zhong)心、工(gong)程技(ji)(ji)術中(zhong)心、重點(dian)實驗室建(jian)(jian)設。鼓勵企業組(zu)建(jian)(jian)產(chan)學研(yan)(yan)協同創新(xin)聯盟。探索建(jian)(jian)立電(dian)子商(shang)務(wu)(wu)(wu)(wu)學科體系，引導高(gao)等院校加強(qiang)電(dian)子商(shang)務(wu)(wu)(wu)(wu)學科建(jian)(jian)設和人(ren)(ren)才培(pei)養，為(wei)電(dian)子商(shang)務(wu)(wu)(wu)(wu)發(fa)展(zhan)提供更多(duo)的(de)高(gao)層次復合(he)型(xing)專門(men)人(ren)(ren)才。（科技(ji)(ji)部(bu)、教育(yu)部(bu)、發(fa)展(zhan)改革委、商(shang)務(wu)(wu)(wu)(wu)部(bu)）建(jian)(jian)立預防網(wang)(wang)(wang)絡(luo)(luo)詐(zha)騙、保障交(jiao)易(yi)(yi)(yi)安全、保護個人(ren)(ren)信息(xi)等相關知(zhi)識的(de)宣傳(chuan)與(yu)服(fu)務(wu)(wu)(wu)(wu)機制。（公安部(bu)、工(gong)商(shang)總局、質檢總局）
（二(er)十九）協(xie)調(diao)推(tui)動(dong)區(qu)域電(dian)(dian)(dian)子(zi)(zi)商(shang)(shang)務(wu)(wu)發展。各地區(qu)要把電(dian)(dian)(dian)子(zi)(zi)商(shang)(shang)務(wu)(wu)列(lie)入經(jing)濟與社會發展規劃(hua)，按照國(guo)家(jia)(jia)有(you)(you)關(guan)區(qu)域發展規劃(hua)和(he)對外經(jing)貿合作戰略，立足城(cheng)(cheng)市(shi)(shi)產業發展特(te)點(dian)(dian)和(he)優勢，引導(dao)各類電(dian)(dian)(dian)子(zi)(zi)商(shang)(shang)務(wu)(wu)業態(tai)和(he)功能聚集(ji)，推(tui)動(dong)電(dian)(dian)(dian)子(zi)(zi)商(shang)(shang)務(wu)(wu)產業統籌協(xie)調(diao)、錯(cuo)位發展。推(tui)動(dong)國(guo)家(jia)(jia)電(dian)(dian)(dian)子(zi)(zi)商(shang)(shang)務(wu)(wu)示(shi)范(fan)(fan)城(cheng)(cheng)市(shi)(shi)、示(shi)范(fan)(fan)基地建設。（有(you)(you)關(guan)地方人民政(zheng)府）依(yi)托(tuo)國(guo)家(jia)(jia)電(dian)(dian)(dian)子(zi)(zi)商(shang)(shang)務(wu)(wu)示(shi)范(fan)(fan)城(cheng)(cheng)市(shi)(shi)，加快開展電(dian)(dian)(dian)子(zi)(zi)商(shang)(shang)務(wu)(wu)法(fa)規政(zheng)策創新和(he)試(shi)點(dian)(dian)示(shi)范(fan)(fan)工(gong)作，為國(guo)家(jia)(jia)制定電(dian)(dian)(dian)子(zi)(zi)商(shang)(shang)務(wu)(wu)相關(guan)法(fa)規和(he)政(zheng)策提(ti)供實(shi)踐依(yi)據(ju)。加強(qiang)對中(zhong)西部(bu)和(he)東北地區(qu)電(dian)(dian)(dian)子(zi)(zi)商(shang)(shang)務(wu)(wu)示(shi)范(fan)(fan)城(cheng)(cheng)市(shi)(shi)的支持與指(zhi)導(dao)。（發展改革(ge)委、財政(zheng)部(bu)、商(shang)(shang)務(wu)(wu)部(bu)、人民銀行、海(hai)關(guan)總(zong)(zong)署、稅務(wu)(wu)總(zong)(zong)局、工(gong)商(shang)(shang)總(zong)(zong)局、質檢總(zong)(zong)局等部(bu)門(men)按照職責(ze)分工(gong)分別負責(ze)）
各(ge)地區、各(ge)部(bu)(bu)門(men)要(yao)認真(zhen)落實本(ben)意見提(ti)出(chu)的(de)各(ge)項(xiang)任(ren)務(wu)(wu)(wu)，于2015年(nian)底(di)前研(yan)究出(chu)臺具(ju)體政策。發展改革委、中央網信辦、商務(wu)(wu)(wu)部(bu)(bu)、工業和(he)(he)信息(xi)化部(bu)(bu)、財政部(bu)(bu)、人(ren)力(li)資源社(she)會(hui)保障(zhang)部(bu)(bu)、人(ren)民銀行(xing)、海關(guan)總署、稅務(wu)(wu)(wu)總局、工商總局、質檢總局等部(bu)(bu)門(men)要(yao)完善電子商務(wu)(wu)(wu)跨部(bu)(bu)門(men)協調工作機制，研(yan)究重大問題，加強指導和(he)(he)服(fu)務(wu)(wu)(wu)。有(you)關(guan)社(she)會(hui)機構要(yao)充(chong)分發揮(hui)自身監督(du)作用，推動行(xing)業自律和(he)(he)服(fu)務(wu)(wu)(wu)創新。相(xiang)關(guan)部(bu)(bu)門(men)、社(she)團組(zu)織(zhi)及企業要(yao)解(jie)放思想，轉變觀念，密(mi)切協作，開拓創新，共同推動建立規(gui)范有(you)序、社(she)會(hui)共治(zhi)、輻射全球的(de)電子商務(wu)(wu)(wu)大市場，促進經濟平穩(wen)健康發展。
國務院
2015年5月4日(ri)
