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日(ri)前(qian)，南方電網(wang)公(gong)司(si)2016年(nian)第三方客戶滿(man)(man)意(yi)(yi)度測評結果發布。全網(wang)客戶滿(man)(man)意(yi)(yi)度79.5分，同比提高0.5分；公(gong)司(si)在廣(guang)(guang)東(dong)、廣(guang)(guang)西(xi)、云(yun)南、貴州(zhou)、廣(guang)(guang)州(zhou)、深圳(zhen)公(gong)共服務評價中名列第一。其中，連(lian)續8年(nian)獲得廣(guang)(guang)東(dong)、云(yun)南省社(she)情民(min)意(yi)(yi)調查第一名；連(lian)續4年(nian)獲廣(guang)(guang)西(xi)壯族自治區社(she)情民(min)意(yi)(yi)調查第一名；獲得貴州(zhou)省經信委重點行業測評第一名。

2016年(nian)(nian)，南方電(dian)(dian)(dian)網(wang)(wang)公(gong)(gong)司(si)持續提(ti)升(sheng)(sheng)客(ke)(ke)戶(hu)(hu)(hu)滿(man)意度，采(cai)取(qu)(qu)(qu)的(de)主要措施(shi)有：一是(shi)(shi)繼續實施(shi)將業擴(kuo)投(tou)資界面延伸至客(ke)(ke)戶(hu)(hu)(hu)建(jian)筑的(de)土地產權紅(hong)線，解(jie)決“最(zui)后一公(gong)(gong)里”服(fu)務(wu)問題。下(xia)大氣(qi)力(li)增(zeng)供擴(kuo)銷，持續開展(zhan)(zhan)(zhan)業擴(kuo)報裝(zhuang)受限專項治理，解(jie)決存(cun)量業擴(kuo)受限88.6萬千(qian)伏(fu)安；落實客(ke)(ke)戶(hu)(hu)(hu)全方位(wei)服(fu)務(wu)“三(san)項機(ji)制”（客(ke)(ke)戶(hu)(hu)(hu)需求(qiu)(qiu)傳遞機(ji)制、客(ke)(ke)戶(hu)(hu)(hu)服(fu)務(wu)協同機(ji)制、客(ke)(ke)戶(hu)(hu)(hu)服(fu)務(wu)評價(jia)機(ji)制），優化(hua)、簡化(hua)業擴(kuo)流程，客(ke)(ke)戶(hu)(hu)(hu)平(ping)均接(jie)電(dian)(dian)(dian)時(shi)間比國家(jia)要求(qiu)(qiu)縮(suo)短42天，增(zeng)供電(dian)(dian)(dian)量22億千(qian)瓦時(shi)。二是(shi)(shi)“互聯網(wang)(wang)+電(dian)(dian)(dian)力(li)服(fu)務(wu)”取(qu)(qu)(qu)得(de)突破性進展(zhan)(zhan)(zhan)，廣(guang)東、廣(guang)西完(wan)成(cheng)95598省級(ji)集(ji)約化(hua)管理試點管控；建(jian)成(cheng)全網(wang)(wang)統一服(fu)務(wu)平(ping)臺(tai)，極大提(ti)升(sheng)(sheng)了客(ke)(ke)戶(hu)(hu)(hu)體驗。三(san)是(shi)(shi)營(ying)銷技術水(shui)平(ping)得(de)到持續提(ti)升(sheng)(sheng)，全網(wang)(wang)計量自(zi)動(dong)(dong)(dong)化(hua)終端100%全覆(fu)蓋（含縣級(ji)子公(gong)(gong)司(si)），智(zhi)(zhi)能電(dian)(dian)(dian)表覆(fu)蓋率80.1%，同比提(ti)高(gao)(gao)14個百分點，低壓集(ji)抄覆(fu)蓋率38%，同比提(ti)高(gao)(gao)18個百分點。四是(shi)(shi)電(dian)(dian)(dian)能替代(dai)(dai)和電(dian)(dian)(dian)動(dong)(dong)(dong)汽(qi)(qi)車(che)(che)業務(wu)取(qu)(qu)(qu)得(de)新(xin)進展(zhan)(zhan)(zhan)，出臺(tai)了公(gong)(gong)司(si)電(dian)(dian)(dian)能替代(dai)(dai)工作(zuo)指導意見，開展(zhan)(zhan)(zhan)電(dian)(dian)(dian)能替代(dai)(dai)項目(mu)328個，全年(nian)(nian)新(xin)增(zeng)電(dian)(dian)(dian)量超過(guo)40億千(qian)瓦時(shi)。加(jia)快推進電(dian)(dian)(dian)動(dong)(dong)(dong)汽(qi)(qi)車(che)(che)充(chong)(chong)電(dian)(dian)(dian)服(fu)務(wu)項目(mu)，新(xin)增(zeng)電(dian)(dian)(dian)動(dong)(dong)(dong)汽(qi)(qi)車(che)(che)充(chong)(chong)電(dian)(dian)(dian)站98個，充(chong)(chong)電(dian)(dian)(dian)樁2008臺(tai)，建(jian)成(cheng)珠(zhu)三(san)角城(cheng)際充(chong)(chong)電(dian)(dian)(dian)網(wang)(wang)絡、海南島環島東線充(chong)(chong)電(dian)(dian)(dian)網(wang)(wang)絡，以及京珠(zhu)高(gao)(gao)速電(dian)(dian)(dian)動(dong)(dong)(dong)汽(qi)(qi)車(che)(che)充(chong)(chong)電(dian)(dian)(dian)網(wang)(wang)絡，開發應用了電(dian)(dian)(dian)動(dong)(dong)(dong)汽(qi)(qi)車(che)(che)充(chong)(chong)電(dian)(dian)(dian)智(zhi)(zhi)能服(fu)務(wu)平(ping)臺(tai)。