文章來源：中國南方電(dian)網有限責(ze)任公(gong)司 發布時間：2018-01-10
日(ri)前(qian)，南(nan)方電網公(gong)司2016年第三方客(ke)戶滿(man)意(yi)度(du)測(ce)評結果發布。全網客(ke)戶滿(man)意(yi)度(du)79.5分(fen)，同比(bi)提(ti)高(gao)0.5分(fen)；公(gong)司在廣(guang)東、廣(guang)西、云南(nan)、貴州、廣(guang)州、深圳公(gong)共服務評價中名(ming)列第一(yi)。其(qi)中，連續8年獲得(de)廣(guang)東、云南(nan)省社(she)情(qing)民(min)意(yi)調查第一(yi)名(ming)；連續4年獲廣(guang)西壯族自治區社(she)情(qing)民(min)意(yi)調查第一(yi)名(ming)；獲得(de)貴州省經信委重點行業測(ce)評第一(yi)名(ming)。
2016年(nian)，南方電(dian)(dian)(dian)(dian)網公司持(chi)續提(ti)(ti)升(sheng)客(ke)戶滿意(yi)度，采取的(de)主要措施有：一(yi)是(shi)繼續實(shi)施將業(ye)擴(kuo)投資界(jie)面延伸至客(ke)戶建筑的(de)土(tu)地產權紅線，解決(jue)“最后一(yi)公里”服(fu)務(wu)問題。下大(da)氣力(li)增(zeng)供擴(kuo)銷，持(chi)續開展業(ye)擴(kuo)報(bao)裝(zhuang)受限專項(xiang)治(zhi)理，解決(jue)存(cun)量業(ye)擴(kuo)受限88.6萬千(qian)(qian)伏安；落實(shi)客(ke)戶全(quan)方位服(fu)務(wu)“三項(xiang)機(ji)(ji)制”（客(ke)戶需求(qiu)傳遞機(ji)(ji)制、客(ke)戶服(fu)務(wu)協(xie)同機(ji)(ji)制、客(ke)戶服(fu)務(wu)評價機(ji)(ji)制），優化(hua)(hua)、簡(jian)化(hua)(hua)業(ye)擴(kuo)流程，客(ke)戶平(ping)(ping)均接電(dian)(dian)(dian)(dian)時間比(bi)(bi)國家(jia)要求(qiu)縮(suo)短42天，增(zeng)供電(dian)(dian)(dian)(dian)量22億(yi)千(qian)(qian)瓦時。二(er)是(shi)“互(hu)聯網+電(dian)(dian)(dian)(dian)力(li)服(fu)務(wu)”取得突破(po)性(xing)進(jin)展，廣(guang)東(dong)、廣(guang)西完成95598省級集約化(hua)(hua)管理試點管控；建成全(quan)網統(tong)一(yi)服(fu)務(wu)平(ping)(ping)臺(tai)(tai)，極(ji)大(da)提(ti)(ti)升(sheng)了(le)(le)客(ke)戶體(ti)驗。三是(shi)營銷技術水(shui)平(ping)(ping)得到持(chi)續提(ti)(ti)升(sheng)，全(quan)網計量自(zi)動(dong)化(hua)(hua)終(zhong)端100%全(quan)覆(fu)(fu)蓋（含縣級子公司），智能(neng)(neng)電(dian)(dian)(dian)(dian)表覆(fu)(fu)蓋率(lv)80.1%，同比(bi)(bi)提(ti)(ti)高(gao)14個百分點，低壓集抄覆(fu)(fu)蓋率(lv)38%，同比(bi)(bi)提(ti)(ti)高(gao)18個百分點。四是(shi)電(dian)(dian)(dian)(dian)能(neng)(neng)替(ti)代(dai)和電(dian)(dian)(dian)(dian)動(dong)汽(qi)車(che)業(ye)務(wu)取得新進(jin)展，出臺(tai)(tai)了(le)(le)公司電(dian)(dian)(dian)(dian)能(neng)(neng)替(ti)代(dai)工作指導意(yi)見，開展電(dian)(dian)(dian)(dian)能(neng)(neng)替(ti)代(dai)項(xiang)目(mu)328個，全(quan)年(nian)新增(zeng)電(dian)(dian)(dian)(dian)量超過40億(yi)千(qian)(qian)瓦時。加快推進(jin)電(dian)(dian)(dian)(dian)動(dong)汽(qi)車(che)充(chong)(chong)電(dian)(dian)(dian)(dian)服(fu)務(wu)項(xiang)目(mu)，新增(zeng)電(dian)(dian)(dian)(dian)動(dong)汽(qi)車(che)充(chong)(chong)電(dian)(dian)(dian)(dian)站98個，充(chong)(chong)電(dian)(dian)(dian)(dian)樁2008臺(tai)(tai)，建成珠三角城際充(chong)(chong)電(dian)(dian)(dian)(dian)網絡、海南島環島東(dong)線充(chong)(chong)電(dian)(dian)(dian)(dian)網絡，以及京珠高(gao)速電(dian)(dian)(dian)(dian)動(dong)汽(qi)車(che)充(chong)(chong)電(dian)(dian)(dian)(dian)網絡，開發應用了(le)(le)電(dian)(dian)(dian)(dian)動(dong)汽(qi)車(che)充(chong)(chong)電(dian)(dian)(dian)(dian)智能(neng)(neng)服(fu)務(wu)平(ping)(ping)臺(tai)(tai)。