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2月8日，國家(jia)電(dian)網(wang)公司在京召(zhao)開一季度新聞發布會，介紹國家(jia)電(dian)網(wang)公司全(quan)力(li)保障春(chun)節期間安全(quan)可(ke)靠供電(dian)的積極行動。

春節(jie)期(qi)間，預(yu)計用(yong)電(dian)量(liang)保持平穩增(zeng)(zeng)(zeng)長(chang)，華(hua)東等地(di)(di)用(yong)電(dian)負(fu)(fu)荷(he)增(zeng)(zeng)(zeng)速(su)較高(gao)(gao)，國家電(dian)網公司經營區電(dian)力供需總(zong)體(ti)平衡。用(yong)電(dian)量(liang)方面(mian)，考慮今(jin)年過(guo)年較晚、氣溫偏高(gao)(gao)、就地(di)(di)過(guo)年、部分(fen)企業不(bu)停工等因素，預(yu)計春節(jie)期(qi)間全國日均發電(dian)量(liang)約(yue)(yue)為161億千瓦時，農歷同(tong)比增(zeng)(zeng)(zeng)長(chang)7.4%。用(yong)電(dian)負(fu)(fu)荷(he)方面(mian)，華(hua)東等地(di)(di)負(fu)(fu)荷(he)增(zeng)(zeng)(zeng)速(su)較高(gao)(gao)，預(yu)計華(hua)東電(dian)網最(zui)高(gao)(gao)負(fu)(fu)荷(he)同(tong)比增(zeng)(zeng)(zeng)長(chang)約(yue)(yue)18%，西(xi)北、西(xi)南電(dian)網最(zui)高(gao)(gao)負(fu)(fu)荷(he)同(tong)比增(zeng)(zeng)(zeng)長(chang)約(yue)(yue)10%，江蘇、浙江最(zui)高(gao)(gao)負(fu)(fu)荷(he)增(zeng)(zeng)(zeng)速(su)超20%。

春(chun)節期(qi)間供(gong)(gong)電保(bao)(bao)障面臨著高(gao)峰負荷、疫情防控、雨雪冰凍及(ji)山火、保(bao)(bao)暖保(bao)(bao)供(gong)(gong)等多(duo)重壓(ya)力與考驗。國家電網公司高(gao)度重視春(chun)節供(gong)(gong)電保(bao)(bao)障工作，超前謀劃、精(jing)心組織(zhi)、多(duo)措(cuo)并(bing)舉，全(quan)力做好春(chun)節期(qi)間電網安全(quan)穩定運行和電力優質可靠供(gong)(gong)應。

在(zai)春節期(qi)間，國家電(dian)(dian)網(wang)公司將(jiang)加強全網(wang)統(tong)一調度，滾動做好(hao)負(fu)荷預測，科學安(an)(an)排(pai)電(dian)(dian)網(wang)運行方(fang)式(shi)，統(tong)籌安(an)(an)排(pai)春節假(jia)期(qi)電(dian)(dian)網(wang)運行方(fang)式(shi)，充分發揮大(da)電(dian)(dian)網(wang)一體化(hua)(hua)平衡與資源優化(hua)(hua)配置平臺作用(yong)；組織開展(zhan)春節期(qi)間客戶用(yong)電(dian)(dian)安(an)(an)全專項(xiang)檢查，重點排(pai)查黨政機關、交(jiao)通樞紐、重要活(huo)動場所、疫情防控單位等(deng)重要客戶和節日慶(qing)祝活(huo)動場所用(yong)電(dian)(dian)安(an)(an)全隱患(huan)，協助客戶開展(zhan)應急保障；針(zhen)對(dui)雨雪(xue)冰凍天氣多發、外出人(ren)口返鄉用(yong)電(dian)(dian)需求(qiu)集(ji)中(zhong)地區，積極(ji)采取季節性(xing)、差(cha)異化(hua)(hua)運維措(cuo)施，確保供電(dian)(dian)設(she)施可靠(kao)運行。

加強防(fang)疫(yi)(yi)(yi)相關(guan)客(ke)戶用(yong)電(dian)保障。國家(jia)電(dian)網(wang)公司(si)密(mi)切關(guan)注突發疫(yi)(yi)(yi)情(qing)事件(jian)，為疫(yi)(yi)(yi)情(qing)防(fang)控重(zhong)點客(ke)戶開辟辦(ban)電(dian)綠色通道，組(zu)建客(ke)戶專(zhuan)屬(shu)服務保障團(tuan)隊(dui)2.5萬人，為1.4萬防(fang)疫(yi)(yi)(yi)相關(guan)客(ke)戶開展用(yong)電(dian)安全(quan)隱(yin)患排查(cha)和(he)應急保障，確保定點醫院(yuan)、入境點、集中(zhong)隔離場所、核(he)酸檢測(ce)點、疫(yi)(yi)(yi)苗等(deng)防(fang)疫(yi)(yi)(yi)物資生(sheng)產(chan)企(qi)業用(yong)電(dian)安全(quan)可靠。

確(que)保(bao)“煤改電(dian)(dian)(dian)”居民客戶(hu)溫暖度(du)冬。國家(jia)電(dian)(dian)(dian)網公司扎實做好涉及“煤改電(dian)(dian)(dian)”的2.6萬條10千伏(fu)線(xian)(xian)路、18.8萬臺配電(dian)(dian)(dian)變壓器以(yi)及城市(shi)供(gong)(gong)熱配套(tao)供(gong)(gong)電(dian)(dian)(dian)設施的運維(wei)保(bao)障(zhang)；開展(zhan)“煤改電(dian)(dian)(dian)”配電(dian)(dian)(dian)線(xian)(xian)路、臺區負荷實時監測(ce)和大數據分析，密切跟蹤客戶(hu)需求，快速準(zhun)確(que)處置客戶(hu)報修；在“煤改電(dian)(dian)(dian)”地區增設線(xian)(xian)下電(dian)(dian)(dian)費交費點，同時宣(xuan)傳推廣線(xian)(xian)上服務渠道，不安(an)排停電(dian)(dian)(dian)催費，保(bao)障(zhang)“煤改電(dian)(dian)(dian)”客戶(hu)用電(dian)(dian)(dian)取暖需求。

確保(bao)(bao)冬(dong)奧測試活動(dong)用電萬無一(yi)失(shi)。北京(jing)冬(dong)奧雪上項(xiang)目測試活動(dong)將在(zai)2月(yue)16日至(zhi)26日在(zai)北京(jing)延慶、河北張(zhang)家口賽(sai)區(qu)舉(ju)行。國家電網(wang)公司已協(xie)助北京(jing)冬(dong)奧組(zu)委組(zu)建(jian)場館用電保(bao)(bao)障(zhang)團隊，現場保(bao)(bao)障(zhang)人員全(quan)部到(dao)崗到(dao)位(wei)，協(xie)助場館開展巡(xun)視(shi)值守和應急保(bao)(bao)障(zhang)，確保(bao)(bao)冬(dong)奧賽(sai)事用電萬無一(yi)失(shi)。

優(you)化95598熱(re)線(xian)運營(ying)。國家(jia)電網(wang)公司(si)科學預測春節(jie)期間(jian)(jian)特別是除夕當天(tian)客戶(hu)報修、購電等各項用(yong)電業(ye)務需(xu)求(qiu)(qiu)峰值，節(jie)日期間(jian)(jian)95598熱(re)線(xian)日均排班1185人(ren)次，日均備班60人(ren)次，確保(bao)95598熱(re)線(xian)及時(shi)準確響應(ying)客戶(hu)訴求(qiu)(qiu)；加強營(ying)業(ye)窗(chuang)口(kou)(kou)服務保(bao)障，合理(li)安排春節(jie)期間(jian)(jian)供電營(ying)業(ye)廳窗(chuang)口(kou)(kou)人(ren)員(yuan)值班值守(shou)，嚴(yan)格落(luo)實“一口(kou)(kou)對外、首(shou)問負責、一次性(xing)告知、限(xian)時(shi)辦結”工(gong)作要求(qiu)(qiu)，最大限(xian)度(du)減少客戶(hu)往返營(ying)業(ye)廳次數，提升客戶(hu)服務便捷度(du)與(yu)滿意度(du)。

保障客戶便捷繳費。國家電(dian)(dian)(dian)網(wang)公司提前做好自(zi)助終(zhong)端等(deng)(deng)設施設備的運行維護，滿足客戶購電(dian)(dian)(dian)交費、業務(wu)(wu)辦理(li)等(deng)(deng)基礎服務(wu)(wu)需(xu)求；春節假期期間不(bu)安排(pai)停(ting)電(dian)(dian)(dian)催費，開展人工應急送(song)電(dian)(dian)(dian)、智能(neng)電(dian)(dian)(dian)能(neng)表(biao)遠程應急送(song)電(dian)(dian)(dian)服務(wu)(wu)，最大限度避(bi)免因客戶電(dian)(dian)(dian)費余額不(bu)足而停(ting)電(dian)(dian)(dian)，確保客戶安全連續供電(dian)(dian)(dian)。

加強車聯網(wang)(wang)平臺運行(xing)維(wei)(wei)護(hu)。國家電網(wang)(wang)公司做好充(chong)換電設(she)施巡視和運維(wei)(wei)，合理安排充(chong)電站現場搶修人員應(ying)急值(zhi)守，及時滿足(zu)假期出行(xing)客戶的充(chong)電服(fu)務(wu)需求；確保節日期間“網(wang)(wang)上(shang)國網(wang)(wang)”APP各項性(xing)能(neng)穩定，功(gong)能(neng)可靠，業(ye)務(wu)順(shun)暢(chang)，為廣大(da)人民群(qun)眾提供24小時不間斷服(fu)務(wu)。

近(jin)期河(he)北(bei)石(shi)家莊、邢(xing)臺部分地區(qu)新(xin)冠肺(fei)炎疫(yi)情發生后，國家電(dian)網(wang)公司發揮(hui)集(ji)團和大電(dian)網(wang)優勢，組織九省市供(gong)(gong)電(dian)保(bao)(bao)(bao)障(zhang)隊伍馳援(yuan)河(he)北(bei)，有力(li)支(zhi)持了(le)河(he)北(bei)疫(yi)情防(fang)控工(gong)作(zuo)。國網(wang)河(he)北(bei)電(dian)力(li)第一(yi)(yi)時(shi)間(jian)啟(qi)動應(ying)急響應(ying)，全(quan)力(li)保(bao)(bao)(bao)供(gong)(gong)應(ying)、保(bao)(bao)(bao)防(fang)疫(yi)、保(bao)(bao)(bao)民(min)生，助力(li)疫(yi)情防(fang)控工(gong)作(zuo)取得了(le)階段性成果。春(chun)節(jie)期間(jian)，國網(wang)河(he)北(bei)電(dian)力(li)將進一(yi)(yi)步做(zuo)好常態化疫(yi)情防(fang)控和復工(gong)復產供(gong)(gong)電(dian)保(bao)(bao)(bao)障(zhang)工(gong)作(zuo)，全(quan)力(li)保(bao)(bao)(bao)障(zhang)防(fang)疫(yi)場所用電(dian)，服務復工(gong)復產。

【責任編輯：趙藝涵(han)】