文章來源:國家電網公司 發布時間:2016-03-26
3月24日,隨著最后一(yi)(yi)批電(dian)(dian)費高風險(xian)客戶(hu)(hu)“一(yi)(yi)戶(hu)(hu)一(yi)(yi)策(ce)”通(tong)過審查,國(guo)網新疆電(dian)(dian)力公司防范電(dian)(dian)費風險(xian)“一(yi)(yi)戶(hu)(hu)一(yi)(yi)策(ce)”審核工作全部結束。該(gai)公司在做好供電(dian)(dian)服務的同時,采取10項措施加強(qiang)對電(dian)(dian)費高風險(xian)客戶(hu)(hu)的管理,確保電(dian)(dian)費回收顆粒歸倉。
自去年第四季度以來,國網新(xin)疆電(dian)(dian)力(li)售電(dian)(dian)量增長緩慢。受一(yi)(yi)些因素影響,新(xin)疆一(yi)(yi)批高耗能企業面(mian)臨產能過剩和(he)轉型等問題,電(dian)(dian)費(fei)回收風險日益加大。面(mian)對(dui)實際(ji)情(qing)況,國網新(xin)疆電(dian)(dian)力(li)果(guo)斷采取(qu)措施。
國(guo)網(wang)新疆電(dian)(dian)力開(kai)(kai)展(zhan)(zhan)(zhan)全(quan)(quan)面(mian)(mian)普查(cha),建立客(ke)戶(hu)(hu)(hu)用電(dian)(dian)檔案,共(gong)完成573戶(hu)(hu)(hu)電(dian)(dian)費(fei)(fei)高(gao)風(feng)(feng)(feng)(feng)(feng)險(xian)(xian)客(ke)戶(hu)(hu)(hu)的深(shen)(shen)度排(pai)查(cha),全(quan)(quan)面(mian)(mian)真實地掌握客(ke)戶(hu)(hu)(hu)用電(dian)(dian)資料(liao);安排(pai)上門走訪活(huo)(huo)(huo)(huo)動(dong),集(ji)中開(kai)(kai)展(zhan)(zhan)(zhan)“進園區、入企(qi)業(ye)、訪政府、研(yan)市場(chang)”調研(yan)活(huo)(huo)(huo)(huo)動(dong),共(gong)成立115個調研(yan)組,現(xian)場(chang)走訪94個工(gong)業(ye)園區1918個客(ke)戶(hu)(hu)(hu);做實“一(yi)(yi)戶(hu)(hu)(hu)一(yi)(yi)策”,全(quan)(quan)面(mian)(mian)完成電(dian)(dian)費(fei)(fei)高(gao)風(feng)(feng)(feng)(feng)(feng)險(xian)(xian)客(ke)戶(hu)(hu)(hu)“一(yi)(yi)戶(hu)(hu)(hu)一(yi)(yi)策”編制,由(you)(you)省(sheng)公司(si)主導評(ping)審130戶(hu)(hu)(hu)典型(xing)高(gao)風(feng)(feng)(feng)(feng)(feng)險(xian)(xian)企(qi)業(ye)“一(yi)(yi)戶(hu)(hu)(hu)一(yi)(yi)策”,重在事(shi)前防(fang)范與(yu)事(shi)后依(yi)法維(wei)權(quan),確(que)保電(dian)(dian)費(fei)(fei)回(hui)(hui)(hui)收(shou)(shou)(shou)風(feng)(feng)(feng)(feng)(feng)險(xian)(xian)可控(kong);舉辦依(yi)法維(wei)權(quan)的法律(lv)知識講(jiang)座(zuo),由(you)(you)資深(shen)(shen)法律(lv)顧問(wen)開(kai)(kai)展(zhan)(zhan)(zhan)一(yi)(yi)次深(shen)(shen)度普法活(huo)(huo)(huo)(huo)動(dong),列(lie)舉典型(xing)案例,讓(rang)營銷(xiao)干部員工(gong)接受一(yi)(yi)次全(quan)(quan)面(mian)(mian)的依(yi)法維(wei)權(quan)培訓,用法律(lv)來(lai)維(wei)護(hu)企(qi)業(ye)正(zheng)當權(quan)益;制定標準的客(ke)戶(hu)(hu)(hu)資產質(zhi)(zhi)押(ya)、抵押(ya)合(he)同(tong)(tong)(tong)模版(ban)(ban),針對(dui)依(yi)法維(wei)權(quan)中對(dui)客(ke)戶(hu)(hu)(hu)財產質(zhi)(zhi)押(ya)、抵押(ya)概念不清、合(he)同(tong)(tong)(tong)內容(rong)不好把(ba)握的實際困(kun)難,由(you)(you)省(sheng)公司(si)統一(yi)(yi)確(que)定標準合(he)同(tong)(tong)(tong)模版(ban)(ban),發放基層(ceng)單位(wei)統一(yi)(yi)執行,同(tong)(tong)(tong)時由(you)(you)各單位(wei)法律(lv)顧問(wen)把(ba)關,提高(gao)事(shi)前風(feng)(feng)(feng)(feng)(feng)險(xian)(xian)防(fang)范的有效性;建立電(dian)(dian)費(fei)(fei)風(feng)(feng)(feng)(feng)(feng)險(xian)(xian)識別(bie)與(yu)管(guan)控(kong)制度,按風(feng)(feng)(feng)(feng)(feng)險(xian)(xian)級(ji)別(bie)將高(gao)風(feng)(feng)(feng)(feng)(feng)險(xian)(xian)客(ke)戶(hu)(hu)(hu)納(na)入不同(tong)(tong)(tong)的監管(guan)體(ti)系,每(mei)個監管(guan)體(ti)系對(dui)應(ying)(ying)著級(ji)別(bie)不同(tong)(tong)(tong)的響應(ying)(ying)預(yu)(yu)案、管(guan)控(kong)措(cuo)施(shi)和(he)工(gong)作(zuo)流程;搭建由(you)(you)139項營銷(xiao)指(zhi)標構成的電(dian)(dian)費(fei)(fei)回(hui)(hui)(hui)收(shou)(shou)(shou)預(yu)(yu)警(jing)管(guan)理平臺,每(mei)項指(zhi)標設置標桿值(zhi)(zhi)、區間值(zhi)(zhi)和(he)預(yu)(yu)警(jing)值(zhi)(zhi),可隨時開(kai)(kai)展(zhan)(zhan)(zhan)營業(ye)工(gong)作(zuo)質(zhi)(zhi)量和(he)關鍵指(zhi)標的抽(chou)查(cha);建立一(yi)(yi)體(ti)化電(dian)(dian)費(fei)(fei)回(hui)(hui)(hui)收(shou)(shou)(shou)責任機制,層(ceng)層(ceng)加(jia)壓(ya)促回(hui)(hui)(hui)收(shou)(shou)(shou);與(yu)工(gong)商局、銀行等(deng)多方聯(lian)動(dong),開(kai)(kai)展(zhan)(zhan)(zhan)電(dian)(dian)費(fei)(fei)高(gao)風(feng)(feng)(feng)(feng)(feng)險(xian)(xian)企(qi)業(ye)誠信(xin)評(ping)級(ji)活(huo)(huo)(huo)(huo)動(dong);開(kai)(kai)展(zhan)(zhan)(zhan)高(gao)風(feng)(feng)(feng)(feng)(feng)險(xian)(xian)客(ke)戶(hu)(hu)(hu)電(dian)(dian)費(fei)(fei)回(hui)(hui)(hui)收(shou)(shou)(shou)創(chuang)新管(guan)理活(huo)(huo)(huo)(huo)動(dong),開(kai)(kai)展(zhan)(zhan)(zhan)電(dian)(dian)費(fei)(fei)回(hui)(hui)(hui)收(shou)(shou)(shou)全(quan)(quan)員承包管(guan)理、分片包干管(guan)理等(deng)活(huo)(huo)(huo)(huo)動(dong),調動(dong)基層(ceng)供(gong)(gong)電(dian)(dian)單位(wei)電(dian)(dian)費(fei)(fei)回(hui)(hui)(hui)收(shou)(shou)(shou)積極性;開(kai)(kai)展(zhan)(zhan)(zhan)電(dian)(dian)費(fei)(fei)回(hui)(hui)(hui)收(shou)(shou)(shou)星級(ji)客(ke)戶(hu)(hu)(hu)、星級(ji)站所(suo)評(ping)選活(huo)(huo)(huo)(huo)動(dong),對(dui)不同(tong)(tong)(tong)星級(ji)客(ke)戶(hu)(hu)(hu)提供(gong)(gong)不同(tong)(tong)(tong)的供(gong)(gong)電(dian)(dian)優(you)質(zhi)(zhi)服務,對(dui)星級(ji)站所(suo)典型(xing)做法加(jia)大宣傳力度,傳遞電(dian)(dian)費(fei)(fei)回(hui)(hui)(hui)收(shou)(shou)(shou)正(zheng)能量,鼓勵開(kai)(kai)展(zhan)(zhan)(zhan)電(dian)(dian)費(fei)(fei)回(hui)(hui)(hui)收(shou)(shou)(shou)創(chuang)新管(guan)理活(huo)(huo)(huo)(huo)動(dong),形成典型(xing)經(jing)驗并全(quan)(quan)面(mian)(mian)推廣。