文章來(lai)源(yuan):國(guo)家電網公(gong)司(si) 發布(bu)時間:2016-03-26
3月24日,隨著(zhu)最后一(yi)批電費(fei)高風(feng)險(xian)客戶“一(yi)戶一(yi)策”通(tong)過審查,國網新疆電力公(gong)司防范(fan)電費(fei)風(feng)險(xian)“一(yi)戶一(yi)策”審核工(gong)作全部(bu)結束。該公(gong)司在做好供(gong)電服務的同時,采(cai)取10項措施加強(qiang)對(dui)電費(fei)高風(feng)險(xian)客戶的管理(li),確保電費(fei)回收顆(ke)粒歸倉。
自去年第四季度以來,國網新疆電(dian)力售電(dian)量增長(chang)緩(huan)慢。受一些(xie)因素影響,新疆一批高耗能(neng)企(qi)業面(mian)臨產能(neng)過剩(sheng)和轉(zhuan)型(xing)等問(wen)題(ti),電(dian)費回收風險日益加大。面(mian)對實際(ji)情況(kuang),國網新疆電(dian)力果斷采取措施(shi)。
國網(wang)新疆電(dian)(dian)(dian)(dian)(dian)(dian)力開(kai)展(zhan)(zhan)全(quan)(quan)面(mian)普(pu)查,建(jian)立客(ke)(ke)(ke)(ke)(ke)戶(hu)(hu)用(yong)電(dian)(dian)(dian)(dian)(dian)(dian)檔案,共完成(cheng)573戶(hu)(hu)電(dian)(dian)(dian)(dian)(dian)(dian)費(fei)高(gao)風(feng)(feng)險(xian)(xian)(xian)(xian)客(ke)(ke)(ke)(ke)(ke)戶(hu)(hu)的(de)深度(du)排(pai)查,全(quan)(quan)面(mian)真實(shi)地掌握客(ke)(ke)(ke)(ke)(ke)戶(hu)(hu)用(yong)電(dian)(dian)(dian)(dian)(dian)(dian)資(zi)料;安排(pai)上門走(zou)訪(fang)活(huo)動(dong)(dong),集中開(kai)展(zhan)(zhan)“進園(yuan)區、入(ru)企(qi)業(ye)(ye)(ye)(ye)(ye)、訪(fang)政(zheng)府、研(yan)市場(chang)(chang)”調(diao)研(yan)活(huo)動(dong)(dong),共成(cheng)立115個調(diao)研(yan)組,現場(chang)(chang)走(zou)訪(fang)94個工(gong)(gong)業(ye)(ye)(ye)(ye)(ye)園(yuan)區1918個客(ke)(ke)(ke)(ke)(ke)戶(hu)(hu);做(zuo)實(shi)“一(yi)戶(hu)(hu)一(yi)策(ce)(ce)”,全(quan)(quan)面(mian)完成(cheng)電(dian)(dian)(dian)(dian)(dian)(dian)費(fei)高(gao)風(feng)(feng)險(xian)(xian)(xian)(xian)客(ke)(ke)(ke)(ke)(ke)戶(hu)(hu)“一(yi)戶(hu)(hu)一(yi)策(ce)(ce)”編制(zhi)(zhi),由省公(gong)司主導(dao)評審130戶(hu)(hu)典(dian)型(xing)高(gao)風(feng)(feng)險(xian)(xian)(xian)(xian)企(qi)業(ye)(ye)(ye)(ye)(ye)“一(yi)戶(hu)(hu)一(yi)策(ce)(ce)”,重在事前防范與(yu)事后依(yi)(yi)(yi)法(fa)(fa)維權(quan),確保電(dian)(dian)(dian)(dian)(dian)(dian)費(fei)回(hui)收(shou)風(feng)(feng)險(xian)(xian)(xian)(xian)可控(kong);舉(ju)辦依(yi)(yi)(yi)法(fa)(fa)維權(quan)的(de)法(fa)(fa)律(lv)(lv)(lv)知識講座,由資(zi)深法(fa)(fa)律(lv)(lv)(lv)顧問開(kai)展(zhan)(zhan)一(yi)次深度(du)普(pu)法(fa)(fa)活(huo)動(dong)(dong),列舉(ju)典(dian)型(xing)案例,讓營(ying)銷(xiao)干部員(yuan)工(gong)(gong)接受一(yi)次全(quan)(quan)面(mian)的(de)依(yi)(yi)(yi)法(fa)(fa)維權(quan)培訓(xun),用(yong)法(fa)(fa)律(lv)(lv)(lv)來維護企(qi)業(ye)(ye)(ye)(ye)(ye)正當權(quan)益;制(zhi)(zhi)定(ding)標(biao)(biao)(biao)(biao)準的(de)客(ke)(ke)(ke)(ke)(ke)戶(hu)(hu)資(zi)產質(zhi)押(ya)、抵押(ya)合同(tong)(tong)模(mo)版,針對依(yi)(yi)(yi)法(fa)(fa)維權(quan)中對客(ke)(ke)(ke)(ke)(ke)戶(hu)(hu)財產質(zhi)押(ya)、抵押(ya)概念不(bu)(bu)(bu)清、合同(tong)(tong)內容(rong)不(bu)(bu)(bu)好把握的(de)實(shi)際困難,由省公(gong)司統一(yi)確定(ding)標(biao)(biao)(biao)(biao)準合同(tong)(tong)模(mo)版,發(fa)放基(ji)層(ceng)單(dan)(dan)位(wei)統一(yi)執行(xing),同(tong)(tong)時(shi)(shi)由各(ge)單(dan)(dan)位(wei)法(fa)(fa)律(lv)(lv)(lv)顧問把關,提高(gao)事前風(feng)(feng)險(xian)(xian)(xian)(xian)防范的(de)有(you)效性;建(jian)立電(dian)(dian)(dian)(dian)(dian)(dian)費(fei)風(feng)(feng)險(xian)(xian)(xian)(xian)識別(bie)與(yu)管控(kong)制(zhi)(zhi)度(du),按(an)風(feng)(feng)險(xian)(xian)(xian)(xian)級別(bie)將(jiang)高(gao)風(feng)(feng)險(xian)(xian)(xian)(xian)客(ke)(ke)(ke)(ke)(ke)戶(hu)(hu)納入(ru)不(bu)(bu)(bu)同(tong)(tong)的(de)監(jian)管體(ti)系,每個監(jian)管體(ti)系對應著級別(bie)不(bu)(bu)(bu)同(tong)(tong)的(de)響應預案、管控(kong)措施和(he)工(gong)(gong)作流(liu)程(cheng);搭(da)建(jian)由139項營(ying)銷(xiao)指(zhi)標(biao)(biao)(biao)(biao)構成(cheng)的(de)電(dian)(dian)(dian)(dian)(dian)(dian)費(fei)回(hui)收(shou)預警管理(li)平臺,每項指(zhi)標(biao)(biao)(biao)(biao)設(she)置標(biao)(biao)(biao)(biao)桿值、區間(jian)值和(he)預警值,可隨時(shi)(shi)開(kai)展(zhan)(zhan)營(ying)業(ye)(ye)(ye)(ye)(ye)工(gong)(gong)作質(zhi)量和(he)關鍵指(zhi)標(biao)(biao)(biao)(biao)的(de)抽查;建(jian)立一(yi)體(ti)化電(dian)(dian)(dian)(dian)(dian)(dian)費(fei)回(hui)收(shou)責任(ren)機制(zhi)(zhi),層(ceng)層(ceng)加(jia)壓促(cu)回(hui)收(shou);與(yu)工(gong)(gong)商局、銀行(xing)等多方聯動(dong)(dong),開(kai)展(zhan)(zhan)電(dian)(dian)(dian)(dian)(dian)(dian)費(fei)高(gao)風(feng)(feng)險(xian)(xian)(xian)(xian)企(qi)業(ye)(ye)(ye)(ye)(ye)誠信(xin)評級活(huo)動(dong)(dong);開(kai)展(zhan)(zhan)高(gao)風(feng)(feng)險(xian)(xian)(xian)(xian)客(ke)(ke)(ke)(ke)(ke)戶(hu)(hu)電(dian)(dian)(dian)(dian)(dian)(dian)費(fei)回(hui)收(shou)創新管理(li)活(huo)動(dong)(dong),開(kai)展(zhan)(zhan)電(dian)(dian)(dian)(dian)(dian)(dian)費(fei)回(hui)收(shou)全(quan)(quan)員(yuan)承包管理(li)、分片包干管理(li)等活(huo)動(dong)(dong),調(diao)動(dong)(dong)基(ji)層(ceng)供(gong)電(dian)(dian)(dian)(dian)(dian)(dian)單(dan)(dan)位(wei)電(dian)(dian)(dian)(dian)(dian)(dian)費(fei)回(hui)收(shou)積極(ji)性;開(kai)展(zhan)(zhan)電(dian)(dian)(dian)(dian)(dian)(dian)費(fei)回(hui)收(shou)星級客(ke)(ke)(ke)(ke)(ke)戶(hu)(hu)、星級站所評選活(huo)動(dong)(dong),對不(bu)(bu)(bu)同(tong)(tong)星級客(ke)(ke)(ke)(ke)(ke)戶(hu)(hu)提供(gong)不(bu)(bu)(bu)同(tong)(tong)的(de)供(gong)電(dian)(dian)(dian)(dian)(dian)(dian)優質(zhi)服(fu)務,對星級站所典(dian)型(xing)做(zuo)法(fa)(fa)加(jia)大宣傳(chuan)力度(du),傳(chuan)遞電(dian)(dian)(dian)(dian)(dian)(dian)費(fei)回(hui)收(shou)正能量,鼓勵開(kai)展(zhan)(zhan)電(dian)(dian)(dian)(dian)(dian)(dian)費(fei)回(hui)收(shou)創新管理(li)活(huo)動(dong)(dong),形成(cheng)典(dian)型(xing)經驗(yan)并全(quan)(quan)面(mian)推(tui)廣。