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6月26日，中(zhong)(zhong)國(guo)電(dian)信(xin)陜(shan)西公司(si)聯合中(zhong)(zhong)興云(yun)服(fu)務公司(si)舉(ju)辦互聯網+融合暢想未來發(fa)布會，推出中(zhong)(zhong)國(guo)電(dian)信(xin)全媒(mei)體聯絡中(zhong)(zhong)心(xin)(xin)(xin)，發(fa)布服(fu)務品(pin)牌“e呼(hu)我應”。“e呼(hu)我應”可(ke)以化解中(zhong)(zhong)小(xiao)(xiao)企業信(xin)息化應用難題，中(zhong)(zhong)小(xiao)(xiao)企業可(ke)以自行通過DIY化的呼(hu)叫中(zhong)(zhong)心(xin)(xin)(xin)，節(jie)約成本(ben)，節(jie)約時(shi)間(jian)，用低成本(ben)享受(shou)專業服(fu)務，告別專業聯絡中(zhong)(zhong)心(xin)(xin)(xin)只有大(da)企業專享的時(shi)代。

在(zai)(zai)陜(shan)(shan)西(xi)乃(nai)至全國(guo)，中(zhong)(zhong)(zhong)(zhong)小企(qi)(qi)業(ye)在(zai)(zai)市(shi)場上(shang)發揮的(de)(de)(de)能量舉足(zu)輕重，陜(shan)(shan)西(xi)的(de)(de)(de)教育行業(ye)、旅游(you)行業(ye)、餐飲行業(ye)比(bi)較發達，而(er)受制于(yu)建設(she)成本(ben)(ben)、維(wei)護成本(ben)(ben)、開(kai)通(tong)時(shi)間(jian)成本(ben)(ben)、系統升級(ji)等諸(zhu)多問(wen)題，這(zhe)些行業(ye)的(de)(de)(de)中(zhong)(zhong)(zhong)(zhong)小微企(qi)(qi)業(ye)在(zai)(zai)處于(yu)發展(zhan)起(qi)步階段(duan)的(de)(de)(de)時(shi)候，往往不(bu)愿意花更(geng)多的(de)(de)(de)錢用于(yu)信(xin)息化(hua)(hua)建設(she)，更(geng)沒有專業(ye)的(de)(de)(de)人才幫助(zhu)中(zhong)(zhong)(zhong)(zhong)小微企(qi)(qi)業(ye)利(li)用信(xin)息化(hua)(hua)手段(duan)迅速擴張壯大起(qi)來。陜(shan)(shan)西(xi)電信(xin)和(he)中(zhong)(zhong)(zhong)(zhong)興(xing)云(yun)服(fu)(fu)務共同推(tui)出的(de)(de)(de)聯(lian)(lian)絡中(zhong)(zhong)(zhong)(zhong)心(xin)服(fu)(fu)務品牌　“e呼(hu)(hu)我(wo)應”依托中(zhong)(zhong)(zhong)(zhong)興(xing)ZXNGC3云(yun)化(hua)(hua)全媒體平臺，使用云(yun)計算技(ji)術打造(zao)呼(hu)(hu)叫中(zhong)(zhong)(zhong)(zhong)心(xin)云(yun)基地，主要服(fu)(fu)務中(zhong)(zhong)(zhong)(zhong)小微企(qi)(qi)業(ye)，為(wei)陜(shan)(shan)西(xi)省、西(xi)部乃(nai)至全國(guo)中(zhong)(zhong)(zhong)(zhong)小微企(qi)(qi)業(ye)的(de)(de)(de)發展(zhan)提供一個(ge)互聯(lian)(lian)互通(tong)的(de)(de)(de)信(xin)息化(hua)(hua)溝通(tong)橋梁(liang)。

“e呼(hu)我應”可(ke)以提(ti)(ti)供三(san)類服務。“易客服”專(zhuan)門(men)為中(zhong)小(xiao)微企業(ye)客戶提(ti)(ti)供了一個易于使(shi)(shi)用的(de)(de)(de)自我調整(zheng)、自主管理、自我配置的(de)(de)(de)手段，企業(ye)通(tong)過“易客服”可(ke)以在任何(he)時(shi)間、任何(he)地(di)點與客戶建立通(tong)信聯系，以最小(xiao)的(de)(de)(de)投資享受大(da)型(xing)呼(hu)叫(jiao)中(zhong)心服務，提(ti)(ti)高(gao)(gao)企業(ye)工(gong)作效(xiao)率。“逍客服”定位服務于專(zhuan)業(ye)的(de)(de)(de)電銷呼(hu)出類行業(ye)客戶，提(ti)(ti)供預覽(lan)式(shi)(shi)/預占(zhan)式(shi)(shi)/預測式(shi)(shi)/全自動式(shi)(shi)多(duo)種靈活(huo)的(de)(de)(de)外呼(hu)策略。“專(zhuan)客服”為大(da)中(zhong)型(xing)政(zheng)企客戶、呼(hu)叫(jiao)中(zhong)心專(zhuan)業(ye)級客戶提(ti)(ti)供一個廣闊的(de)(de)(de)發揮舞臺(tai)，使(shi)(shi)得此類客戶能夠便捷地(di)開(kai)展自己專(zhuan)業(ye)度更高(gao)(gao)更強的(de)(de)(de)呼(hu)叫(jiao)中(zhong)心服務。

陜(shan)西(xi)(xi)電信(xin)(xin)與中(zhong)(zhong)興云(yun)服(fu)(fu)務(wu)(wu)(wu)公司強強聯(lian)合(he)、優勢互補，共同合(he)作運(yun)(yun)營(ying)全(quan)媒體聯(lian)絡中(zhong)(zhong)心(xin)(xin)(xin)。作為全(quan)國(guo)(guo)(guo)CHINANET核心(xin)(xin)(xin)節點之一，陜(shan)西(xi)(xi)電信(xin)(xin)的(de)云(yun)計算基(ji)礎業務(wu)(wu)(wu)一直處于全(quan)國(guo)(guo)(guo)領(ling)先水平(ping)(ping)。今(jin)年(nian)4月投入運(yun)(yun)營(ying)的(de)中(zhong)(zhong)國(guo)(guo)(guo)電信(xin)(xin)云(yun)計算(陜(shan)西(xi)(xi))基(ji)地，以西(xi)(xi)咸云(yun)基(ji)地為依托(tuo)(tuo)，立足陜(shan)西(xi)(xi)、放眼全(quan)國(guo)(guo)(guo)，通(tong)過營(ying)維一體化(hua)、專(zhuan)業化(hua)、集約(yue)化(hua)的(de)運(yun)(yun)營(ying)，進一步發揮陜(shan)西(xi)(xi)電信(xin)(xin)在(zai)IDC數據中(zhong)(zhong)心(xin)(xin)(xin)、CHINANET網(wang)絡、呼(hu)叫中(zhong)(zhong)心(xin)(xin)(xin)的(de)基(ji)礎優勢。中(zhong)(zhong)興云(yun)服(fu)(fu)務(wu)(wu)(wu)以中(zhong)(zhong)興通(tong)訊云(yun)服(fu)(fu)務(wu)(wu)(wu)中(zhong)(zhong)心(xin)(xin)(xin)為前(qian)身(shen)，旨在(zai)開拓(tuo)云(yun)服(fu)(fu)務(wu)(wu)(wu)市場(chang)，打造中(zhong)(zhong)國(guo)(guo)(guo)云(yun)服(fu)(fu)務(wu)(wu)(wu)產業的(de)平(ping)(ping)臺化(hua)企業。中(zhong)(zhong)興云(yun)服(fu)(fu)務(wu)(wu)(wu)依托(tuo)(tuo)中(zhong)(zhong)興通(tong)訊強大的(de)技(ji)術研(yan)發力(li)量(liang)和產品品牌(pai)優勢，具有10年(nian)呼(hu)叫行業服(fu)(fu)務(wu)(wu)(wu)經驗，服(fu)(fu)務(wu)(wu)(wu)中(zhong)(zhong)興通(tong)訊全(quan)球客戶，電信(xin)(xin)級呼(hu)叫中(zhong)(zhong)心(xin)(xin)(xin)平(ping)(ping)臺布局20+國(guo)(guo)(guo)家，全(quan)球建立了(le)7+1交付中(zhong)(zhong)心(xin)(xin)(xin)、14個(ge)培訓中(zhong)(zhong)心(xin)(xin)(xin)、7個(ge)區(qu)域客戶支(zhi)持中(zhong)(zhong)心(xin)(xin)(xin)、45個(ge)本地客戶支(zhi)持中(zhong)(zhong)心(xin)(xin)(xin)，覆蓋全(quan)球5大洲(zhou)，中(zhong)(zhong)國(guo)(guo)(guo)專(zhuan)業客服(fu)(fu)人(ren)(ren)員 2000多(duo)人(ren)(ren)，海外員工300人(ren)(ren)，年(nian)業務(wu)(wu)(wu)量(liang)近千萬。

來自政(zheng)府機關、通信(xin)、連鎖餐飲、電(dian)子商務(wu)、高校、呼(hu)叫BPO外(wai)包(bao)、聯絡中心(xin)客戶服務(wu)、云計算、服務(wu)外(wai)包(bao)、系統(tong)(tong)集成(cheng)、社會(hui)化媒體及企業(ye)通信(xin)等(deng)超過 100家行(xing)業(ye)客戶的(de)(de)代(dai)表參(can)加了發(fa)布會(hui)，并對(dui)“e呼(hu)我應”進行(xing)了體驗。據(ju)介紹，在“互聯網(wang)+”背景下，“e呼(hu)我應”聯絡中心(xin)是一(yi)套全(quan)媒體聯絡中心(xin)，可以實(shi)現與微(wei)信(xin)、微(wei)博(bo)的(de)(de)互聯互通和網(wang)站(zhan)webchat的(de)(de)集成(cheng)，統(tong)(tong)一(yi)路(lu)由，統(tong)(tong)一(yi)排隊，把(ba)企業(ye)互聯互通的(de)(de)信(xin)息收集在一(yi)起，讓數(shu)據(ju)創造價值(zhi)。