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6月26日，中(zhong)(zhong)國電信(xin)陜西公司聯(lian)(lian)合(he)中(zhong)(zhong)興云服(fu)務公司舉辦互聯(lian)(lian)網+融合(he)暢(chang)想未來(lai)發布會(hui)，推(tui)出中(zhong)(zhong)國電信(xin)全媒體聯(lian)(lian)絡中(zhong)(zhong)心，發布服(fu)務品牌(pai)“e呼我應”。“e呼我應”可(ke)以化(hua)解中(zhong)(zhong)小企(qi)(qi)業(ye)信(xin)息化(hua)應用難題，中(zhong)(zhong)小企(qi)(qi)業(ye)可(ke)以自行(xing)通過DIY化(hua)的(de)呼叫中(zhong)(zhong)心，節(jie)約成本，節(jie)約時(shi)(shi)間，用低成本享受專業(ye)服(fu)務，告別專業(ye)聯(lian)(lian)絡中(zhong)(zhong)心只有大企(qi)(qi)業(ye)專享的(de)時(shi)(shi)代。

在(zai)陜西(xi)乃至全(quan)(quan)國，中(zhong)小(xiao)企(qi)業(ye)(ye)在(zai)市場上發揮的能量舉足輕重，陜西(xi)的教育行業(ye)(ye)、旅游行業(ye)(ye)、餐飲(yin)行業(ye)(ye)比較發達，而(er)受制(zhi)于建設(she)成(cheng)(cheng)本、維護成(cheng)(cheng)本、開通時間成(cheng)(cheng)本、系統升級(ji)等諸多問題，這些行業(ye)(ye)的中(zhong)小(xiao)微(wei)(wei)企(qi)業(ye)(ye)在(zai)處于發展(zhan)起(qi)步階段的時候，往往不愿意花更(geng)多的錢用于信(xin)息化建設(she)，更(geng)沒有專業(ye)(ye)的人才幫(bang)助中(zhong)小(xiao)微(wei)(wei)企(qi)業(ye)(ye)利用信(xin)息化手段迅速擴張(zhang)壯大起(qi)來。陜西(xi)電(dian)信(xin)和(he)中(zhong)興云(yun)(yun)(yun)服務共同推出的聯絡中(zhong)心服務品牌　“e呼我應(ying)”依托中(zhong)興ZXNGC3云(yun)(yun)(yun)化全(quan)(quan)媒體平(ping)臺(tai)，使用云(yun)(yun)(yun)計算技術打造(zao)呼叫(jiao)中(zhong)心云(yun)(yun)(yun)基地，主要服務中(zhong)小(xiao)微(wei)(wei)企(qi)業(ye)(ye)，為陜西(xi)省、西(xi)部乃至全(quan)(quan)國中(zhong)小(xiao)微(wei)(wei)企(qi)業(ye)(ye)的發展(zhan)提供一個互聯互通的信(xin)息化溝(gou)通橋梁。

“e呼(hu)(hu)(hu)我(wo)應”可以(yi)提(ti)供三類服(fu)務。“易客(ke)(ke)(ke)服(fu)”專(zhuan)門為中小微企(qi)業(ye)(ye)(ye)客(ke)(ke)(ke)戶(hu)提(ti)供了一(yi)個易于(yu)使用的(de)自我(wo)調整、自主管理、自我(wo)配置(zhi)的(de)手段，企(qi)業(ye)(ye)(ye)通(tong)過(guo)“易客(ke)(ke)(ke)服(fu)”可以(yi)在任(ren)(ren)何時間、任(ren)(ren)何地(di)點與(yu)客(ke)(ke)(ke)戶(hu)建立通(tong)信(xin)聯系，以(yi)最小的(de)投資(zi)享受大型(xing)(xing)呼(hu)(hu)(hu)叫(jiao)(jiao)中心服(fu)務，提(ti)高企(qi)業(ye)(ye)(ye)工作效(xiao)率。“逍客(ke)(ke)(ke)服(fu)”定位服(fu)務于(yu)專(zhuan)業(ye)(ye)(ye)的(de)電(dian)銷呼(hu)(hu)(hu)出類行業(ye)(ye)(ye)客(ke)(ke)(ke)戶(hu)，提(ti)供預覽(lan)式/預占式/預測式/全自動(dong)式多種靈活的(de)外呼(hu)(hu)(hu)策略。“專(zhuan)客(ke)(ke)(ke)服(fu)”為大中型(xing)(xing)政企(qi)客(ke)(ke)(ke)戶(hu)、呼(hu)(hu)(hu)叫(jiao)(jiao)中心專(zhuan)業(ye)(ye)(ye)級客(ke)(ke)(ke)戶(hu)提(ti)供一(yi)個廣闊的(de)發揮舞臺，使得此類客(ke)(ke)(ke)戶(hu)能(neng)夠便捷地(di)開展自己專(zhuan)業(ye)(ye)(ye)度(du)更高更強的(de)呼(hu)(hu)(hu)叫(jiao)(jiao)中心服(fu)務。

陜(shan)西電(dian)(dian)信(xin)(xin)與中(zhong)(zhong)(zhong)(zhong)(zhong)興(xing)(xing)云服(fu)(fu)(fu)務(wu)(wu)公司強強聯合(he)、優勢(shi)互補，共同合(he)作(zuo)運營(ying)全媒體(ti)聯絡(luo)中(zhong)(zhong)(zhong)(zhong)(zhong)心(xin)(xin)。作(zuo)為全國(guo)CHINANET核心(xin)(xin)節點之一(yi)，陜(shan)西電(dian)(dian)信(xin)(xin)的(de)(de)云計(ji)算基礎業(ye)(ye)務(wu)(wu)一(yi)直處于全國(guo)領先水平(ping)。今年4月投入運營(ying)的(de)(de)中(zhong)(zhong)(zhong)(zhong)(zhong)國(guo)電(dian)(dian)信(xin)(xin)云計(ji)算(陜(shan)西)基地，以西咸云基地為依托，立(li)足(zu)陜(shan)西、放眼全國(guo)，通過營(ying)維(wei)一(yi)體(ti)化(hua)、專(zhuan)業(ye)(ye)化(hua)、集約化(hua)的(de)(de)運營(ying)，進(jin)一(yi)步發揮陜(shan)西電(dian)(dian)信(xin)(xin)在IDC數據中(zhong)(zhong)(zhong)(zhong)(zhong)心(xin)(xin)、CHINANET網絡(luo)、呼(hu)叫中(zhong)(zhong)(zhong)(zhong)(zhong)心(xin)(xin)的(de)(de)基礎優勢(shi)。中(zhong)(zhong)(zhong)(zhong)(zhong)興(xing)(xing)云服(fu)(fu)(fu)務(wu)(wu)以中(zhong)(zhong)(zhong)(zhong)(zhong)興(xing)(xing)通訊(xun)云服(fu)(fu)(fu)務(wu)(wu)中(zhong)(zhong)(zhong)(zhong)(zhong)心(xin)(xin)為前身(shen)，旨在開拓(tuo)云服(fu)(fu)(fu)務(wu)(wu)市場(chang)，打造(zao)中(zhong)(zhong)(zhong)(zhong)(zhong)國(guo)云服(fu)(fu)(fu)務(wu)(wu)產業(ye)(ye)的(de)(de)平(ping)臺化(hua)企(qi)業(ye)(ye)。中(zhong)(zhong)(zhong)(zhong)(zhong)興(xing)(xing)云服(fu)(fu)(fu)務(wu)(wu)依托中(zhong)(zhong)(zhong)(zhong)(zhong)興(xing)(xing)通訊(xun)強大(da)的(de)(de)技(ji)術研發力量和(he)產品品牌優勢(shi)，具有(you)10年呼(hu)叫行業(ye)(ye)服(fu)(fu)(fu)務(wu)(wu)經驗，服(fu)(fu)(fu)務(wu)(wu)中(zhong)(zhong)(zhong)(zhong)(zhong)興(xing)(xing)通訊(xun)全球(qiu)客(ke)戶，電(dian)(dian)信(xin)(xin)級呼(hu)叫中(zhong)(zhong)(zhong)(zhong)(zhong)心(xin)(xin)平(ping)臺布局20+國(guo)家，全球(qiu)建立(li)了7+1交(jiao)付(fu)中(zhong)(zhong)(zhong)(zhong)(zhong)心(xin)(xin)、14個培訓中(zhong)(zhong)(zhong)(zhong)(zhong)心(xin)(xin)、7個區域客(ke)戶支持中(zhong)(zhong)(zhong)(zhong)(zhong)心(xin)(xin)、45個本地客(ke)戶支持中(zhong)(zhong)(zhong)(zhong)(zhong)心(xin)(xin)，覆蓋全球(qiu)5大(da)洲，中(zhong)(zhong)(zhong)(zhong)(zhong)國(guo)專(zhuan)業(ye)(ye)客(ke)服(fu)(fu)(fu)人(ren)員 2000多人(ren)，海(hai)外員工(gong)300人(ren)，年業(ye)(ye)務(wu)(wu)量近千萬。

來自(zi)政府(fu)機關、通(tong)信、連鎖餐飲(yin)、電(dian)子商務、高校、呼(hu)(hu)叫BPO外(wai)包、聯(lian)絡中(zhong)心(xin)客戶服務、云計算、服務外(wai)包、系統集成、社會化媒體及(ji)企業(ye)通(tong)信等(deng)超過(guo) 100家行業(ye)客戶的(de)代表參加了(le)發(fa)布會，并對“e呼(hu)(hu)我應”進行了(le)體驗。據(ju)介紹，在(zai)“互聯(lian)網(wang)+”背景下，“e呼(hu)(hu)我應”聯(lian)絡中(zhong)心(xin)是一套全(quan)媒體聯(lian)絡中(zhong)心(xin)，可以(yi)實現(xian)與微信、微博的(de)互聯(lian)互通(tong)和網(wang)站webchat的(de)集成，統一路(lu)由，統一排隊，把企業(ye)互聯(lian)互通(tong)的(de)信息收集在(zai)一起，讓數據(ju)創造價(jia)值。