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日前，南(nan)(nan)方(fang)電網(wang)公司2016年第(di)(di)(di)(di)(di)三(san)方(fang)客(ke)戶滿意度測評(ping)(ping)(ping)結果發布(bu)。全網(wang)客(ke)戶滿意度79.5分(fen)，同比提高0.5分(fen)；公司在廣東、廣西、云南(nan)(nan)、貴(gui)州、廣州、深(shen)圳公共服務評(ping)(ping)(ping)價中名列第(di)(di)(di)(di)(di)一(yi)。其中，連(lian)續(xu)8年獲(huo)得廣東、云南(nan)(nan)省社(she)情民意調查第(di)(di)(di)(di)(di)一(yi)名；連(lian)續(xu)4年獲(huo)廣西壯族自治區(qu)社(she)情民意調查第(di)(di)(di)(di)(di)一(yi)名；獲(huo)得貴(gui)州省經信(xin)委重點行業測評(ping)(ping)(ping)第(di)(di)(di)(di)(di)一(yi)名。

2016年，南(nan)(nan)方電(dian)(dian)(dian)(dian)(dian)(dian)網(wang)公(gong)(gong)(gong)司(si)持續提(ti)升(sheng)客(ke)戶(hu)滿意度，采取的(de)主要(yao)措施有：一是繼續實施將業(ye)擴(kuo)(kuo)投資界面(mian)延伸至客(ke)戶(hu)建筑(zhu)的(de)土地產權(quan)紅線，解決(jue)(jue)“最后一公(gong)(gong)(gong)里(li)”服務(wu)(wu)問題。下大氣力增(zeng)供擴(kuo)(kuo)銷(xiao)，持續開(kai)展(zhan)業(ye)擴(kuo)(kuo)報裝受限(xian)(xian)專項治理，解決(jue)(jue)存(cun)量(liang)業(ye)擴(kuo)(kuo)受限(xian)(xian)88.6萬千(qian)伏安(an)；落實客(ke)戶(hu)全方位服務(wu)(wu)“三(san)項機(ji)(ji)制(zhi)”（客(ke)戶(hu)需求(qiu)傳(chuan)遞(di)機(ji)(ji)制(zhi)、客(ke)戶(hu)服務(wu)(wu)協同(tong)機(ji)(ji)制(zhi)、客(ke)戶(hu)服務(wu)(wu)評(ping)價機(ji)(ji)制(zhi)），優化、簡(jian)化業(ye)擴(kuo)(kuo)流(liu)程，客(ke)戶(hu)平均接電(dian)(dian)(dian)(dian)(dian)(dian)時(shi)(shi)間比(bi)國(guo)家要(yao)求(qiu)縮短(duan)42天，增(zeng)供電(dian)(dian)(dian)(dian)(dian)(dian)量(liang)22億千(qian)瓦時(shi)(shi)。二(er)是“互聯網(wang)+電(dian)(dian)(dian)(dian)(dian)(dian)力服務(wu)(wu)”取得突(tu)破性(xing)進(jin)(jin)(jin)展(zhan)，廣(guang)東、廣(guang)西完成95598省(sheng)級集約化管理試點管控；建成全網(wang)統一服務(wu)(wu)平臺(tai)，極(ji)大提(ti)升(sheng)了(le)客(ke)戶(hu)體(ti)驗(yan)。三(san)是營(ying)銷(xiao)技術(shu)水(shui)平得到持續提(ti)升(sheng)，全網(wang)計量(liang)自動(dong)化終端100%全覆(fu)(fu)蓋(gai)（含縣級子公(gong)(gong)(gong)司(si)），智能(neng)(neng)電(dian)(dian)(dian)(dian)(dian)(dian)表(biao)覆(fu)(fu)蓋(gai)率(lv)80.1%，同(tong)比(bi)提(ti)高14個(ge)(ge)百分(fen)點，低壓集抄(chao)覆(fu)(fu)蓋(gai)率(lv)38%，同(tong)比(bi)提(ti)高18個(ge)(ge)百分(fen)點。四是電(dian)(dian)(dian)(dian)(dian)(dian)能(neng)(neng)替(ti)代和(he)電(dian)(dian)(dian)(dian)(dian)(dian)動(dong)汽車(che)業(ye)務(wu)(wu)取得新進(jin)(jin)(jin)展(zhan)，出臺(tai)了(le)公(gong)(gong)(gong)司(si)電(dian)(dian)(dian)(dian)(dian)(dian)能(neng)(neng)替(ti)代工作指導意見，開(kai)展(zhan)電(dian)(dian)(dian)(dian)(dian)(dian)能(neng)(neng)替(ti)代項目328個(ge)(ge)，全年新增(zeng)電(dian)(dian)(dian)(dian)(dian)(dian)量(liang)超過40億千(qian)瓦時(shi)(shi)。加快推進(jin)(jin)(jin)電(dian)(dian)(dian)(dian)(dian)(dian)動(dong)汽車(che)充(chong)(chong)(chong)電(dian)(dian)(dian)(dian)(dian)(dian)服務(wu)(wu)項目，新增(zeng)電(dian)(dian)(dian)(dian)(dian)(dian)動(dong)汽車(che)充(chong)(chong)(chong)電(dian)(dian)(dian)(dian)(dian)(dian)站98個(ge)(ge)，充(chong)(chong)(chong)電(dian)(dian)(dian)(dian)(dian)(dian)樁2008臺(tai)，建成珠(zhu)(zhu)三(san)角城(cheng)際充(chong)(chong)(chong)電(dian)(dian)(dian)(dian)(dian)(dian)網(wang)絡(luo)(luo)、海南(nan)(nan)島環島東線充(chong)(chong)(chong)電(dian)(dian)(dian)(dian)(dian)(dian)網(wang)絡(luo)(luo)，以及京珠(zhu)(zhu)高速電(dian)(dian)(dian)(dian)(dian)(dian)動(dong)汽車(che)充(chong)(chong)(chong)電(dian)(dian)(dian)(dian)(dian)(dian)網(wang)絡(luo)(luo)，開(kai)發應用了(le)電(dian)(dian)(dian)(dian)(dian)(dian)動(dong)汽車(che)充(chong)(chong)(chong)電(dian)(dian)(dian)(dian)(dian)(dian)智能(neng)(neng)服務(wu)(wu)平臺(tai)。