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日前(qian)，南方電網公司(si)(si)2016年(nian)第(di)三方客(ke)戶(hu)滿意度(du)測評(ping)結果發布。全網客(ke)戶(hu)滿意度(du)79.5分(fen)，同比提高0.5分(fen)；公司(si)(si)在廣東(dong)、廣西、云(yun)(yun)南、貴州(zhou)、廣州(zhou)、深圳公共服務評(ping)價中名列第(di)一(yi)(yi)。其中，連續8年(nian)獲(huo)得廣東(dong)、云(yun)(yun)南省(sheng)社(she)情民意調(diao)查第(di)一(yi)(yi)名；連續4年(nian)獲(huo)廣西壯族(zu)自治區社(she)情民意調(diao)查第(di)一(yi)(yi)名；獲(huo)得貴州(zhou)省(sheng)經信委重點行業測評(ping)第(di)一(yi)(yi)名。

2016年，南(nan)方電(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)網(wang)(wang)公(gong)司持續(xu)提升(sheng)(sheng)(sheng)客(ke)(ke)(ke)戶滿(man)意度(du)，采取的(de)主要(yao)措施有：一(yi)是(shi)繼續(xu)實施將(jiang)業(ye)(ye)擴(kuo)(kuo)投資界面延伸至客(ke)(ke)(ke)戶建(jian)筑(zhu)的(de)土地產權(quan)紅線，解決“最后(hou)一(yi)公(gong)里(li)”服(fu)務(wu)(wu)問題(ti)。下大氣力增供(gong)擴(kuo)(kuo)銷，持續(xu)開(kai)展業(ye)(ye)擴(kuo)(kuo)報裝受(shou)限專項治理，解決存量業(ye)(ye)擴(kuo)(kuo)受(shou)限88.6萬千(qian)伏安(an)；落實客(ke)(ke)(ke)戶全(quan)(quan)(quan)方位(wei)服(fu)務(wu)(wu)“三(san)項機(ji)制(zhi)”（客(ke)(ke)(ke)戶需(xu)求傳遞機(ji)制(zhi)、客(ke)(ke)(ke)戶服(fu)務(wu)(wu)協同(tong)機(ji)制(zhi)、客(ke)(ke)(ke)戶服(fu)務(wu)(wu)評價機(ji)制(zhi)），優化(hua)(hua)、簡化(hua)(hua)業(ye)(ye)擴(kuo)(kuo)流程，客(ke)(ke)(ke)戶平均接電(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)時間(jian)比國家(jia)要(yao)求縮短42天(tian)，增供(gong)電(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)量22億千(qian)瓦時。二是(shi)“互聯網(wang)(wang)+電(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)力服(fu)務(wu)(wu)”取得(de)突(tu)破性(xing)進(jin)展，廣東(dong)、廣西完(wan)成95598省級(ji)集約化(hua)(hua)管(guan)理試點(dian)管(guan)控；建(jian)成全(quan)(quan)(quan)網(wang)(wang)統一(yi)服(fu)務(wu)(wu)平臺，極大提升(sheng)(sheng)(sheng)了(le)客(ke)(ke)(ke)戶體驗。三(san)是(shi)營銷技術水平得(de)到持續(xu)提升(sheng)(sheng)(sheng)，全(quan)(quan)(quan)網(wang)(wang)計量自動(dong)化(hua)(hua)終端100%全(quan)(quan)(quan)覆(fu)蓋（含縣(xian)級(ji)子公(gong)司），智能(neng)(neng)電(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)表覆(fu)蓋率80.1%，同(tong)比提高14個(ge)百(bai)(bai)分點(dian)，低(di)壓集抄(chao)覆(fu)蓋率38%，同(tong)比提高18個(ge)百(bai)(bai)分點(dian)。四是(shi)電(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)能(neng)(neng)替代和電(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)動(dong)汽(qi)(qi)車(che)(che)業(ye)(ye)務(wu)(wu)取得(de)新進(jin)展，出臺了(le)公(gong)司電(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)能(neng)(neng)替代工(gong)作指導意見，開(kai)展電(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)能(neng)(neng)替代項目328個(ge)，全(quan)(quan)(quan)年新增電(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)量超過40億千(qian)瓦時。加快推進(jin)電(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)動(dong)汽(qi)(qi)車(che)(che)充(chong)(chong)電(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)服(fu)務(wu)(wu)項目，新增電(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)動(dong)汽(qi)(qi)車(che)(che)充(chong)(chong)電(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)站98個(ge)，充(chong)(chong)電(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)樁2008臺，建(jian)成珠三(san)角城際充(chong)(chong)電(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)網(wang)(wang)絡、海南(nan)島環島東(dong)線充(chong)(chong)電(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)網(wang)(wang)絡，以及(ji)京(jing)珠高速電(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)動(dong)汽(qi)(qi)車(che)(che)充(chong)(chong)電(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)網(wang)(wang)絡，開(kai)發應(ying)用了(le)電(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)動(dong)汽(qi)(qi)車(che)(che)充(chong)(chong)電(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)智能(neng)(neng)服(fu)務(wu)(wu)平臺。