文章來源(yuan):中國聯合(he)網絡通信集團有限公司(si) 發布(bu)時間:2012-07-22
“目前正處于暑期境外出行高峰期,用戶國際漫游業務辦理量激增,我們在滿足用戶多元化的業務需求的同時,必須做好服務工作,通過提供差異化的服務為用戶帶去更好的國際漫游良好體驗。”中國聯通相關人士表示。近日,記者從聯通方面獲悉,為滿足國際漫游用戶暑期境外出行需求,中國聯通為用戶提供了兩種國際漫游數據流量提示業務以及7×24小時免費境外漫游客服熱線等差異化國際漫游服務。據聯通相關負責人介紹,為讓用戶能夠放心使用數據業務,中國聯通提供了兩種國際漫游數據流量提示方式。用戶在國外漫游期間,中國聯通通過短信方式,每天告知用戶當天使用數據流量以及相應的流量費用。
此外(wai),中國(guo)(guo)(guo)聯通(tong)(tong)(tong)還首(shou)創了(le)(le)國(guo)(guo)(guo)際(ji)漫(man)游(you)(you)流量(liang)(liang)短信(xin)提(ti)醒(xing)(xing)(xing)業(ye)(ye)(ye)務(wu)(wu)(wu)(wu)(wu)。據(ju)(ju)(ju)悉(xi),用(yong)(yong)(yong)戶(hu)辦理該業(ye)(ye)(ye)務(wu)(wu)(wu)(wu)(wu),當日使用(yong)(yong)(yong)國(guo)(guo)(guo)際(ji)漫(man)游(you)(you)數(shu)據(ju)(ju)(ju)流量(liang)(liang)每達到10M,即10M、20M、30M……就(jiu)會收(shou)到一條短信(xin)提(ti)醒(xing)(xing)(xing)。“這種(zhong)以(yi)流量(liang)(liang)為單位的(de)(de)提(ti)醒(xing)(xing)(xing)業(ye)(ye)(ye)務(wu)(wu)(wu)(wu)(wu)是中國(guo)(guo)(guo)聯通(tong)(tong)(tong)對(dui)國(guo)(guo)(guo)際(ji)數(shu)據(ju)(ju)(ju)網關進行(xing)的(de)(de)實(shi)(shi)時監控(kong),并隨時進行(xing)判斷(duan)和發(fa)送,時效(xiao)性在(zai)業(ye)(ye)(ye)內(nei)(nei)(nei)以(yi)居于領(ling)先水平。”業(ye)(ye)(ye)內(nei)(nei)(nei)人(ren)士(shi)表(biao)示。 “到國(guo)(guo)(guo)外(wai)出差(cha)(cha),經常要瀏覽新聞、收(shou)發(fa)電子郵(you)件,用(yong)(yong)(yong)到數(shu)據(ju)(ju)(ju)漫(man)游(you)(you)的(de)(de)地(di)方越(yue)來越(yue)多,此前(qian)沒有(you)辦理國(guo)(guo)(guo)際(ji)漫(man)游(you)(you)流量(liang)(liang)短信(xin)提(ti)醒(xing)(xing)(xing)業(ye)(ye)(ye)務(wu)(wu)(wu)(wu)(wu),無法了(le)(le)解流量(liang)(liang)的(de)(de)使用(yong)(yong)(yong)情況(kuang),現在(zai)辦理這個業(ye)(ye)(ye)務(wu)(wu)(wu)(wu)(wu),能幫(bang)助我(wo)控(kong)制(zhi)流量(liang)(liang)的(de)(de)使用(yong)(yong)(yong),不(bu)(bu)(bu)至于超出自(zi)己的(de)(de)承受(shou)(shou)范圍(wei)。” 作(zuo)為商(shang)務(wu)(wu)(wu)(wu)(wu)人(ren)士(shi)的(de)(de)李先生告訴記者(zhe)。聯通(tong)(tong)(tong)相關人(ren)士(shi)表(biao)示,兩種(zhong)數(shu)據(ju)(ju)(ju)流量(liang)(liang)提(ti)醒(xing)(xing)(xing)針(zhen)對(dui)不(bu)(bu)(bu)同(tong)人(ren)群,用(yong)(yong)(yong)戶(hu)可以(yi)根據(ju)(ju)(ju)自(zi)己的(de)(de)實(shi)(shi)際(ji)情況(kuang)選擇(ze)辦理業(ye)(ye)(ye)務(wu)(wu)(wu)(wu)(wu)。除數(shu)據(ju)(ju)(ju)提(ti)醒(xing)(xing)(xing)業(ye)(ye)(ye)務(wu)(wu)(wu)(wu)(wu)外(wai),聯通(tong)(tong)(tong)還為用(yong)(yong)(yong)戶(hu)提(ti)供(gong)了(le)(le)18618610010免(mian)費境(jing)外(wai)漫(man)游(you)(you)客服(fu)熱(re)線。據(ju)(ju)(ju)悉(xi),用(yong)(yong)(yong)戶(hu)在(zai)境(jing)外(wai)咨詢(xun)或辦理國(guo)(guo)(guo)際(ji)漫(man)游(you)(you)業(ye)(ye)(ye)務(wu)(wu)(wu)(wu)(wu)時,可直接(jie)撥打18618610010,享受(shou)(shou)7×24小時免(mian)費境(jing)外(wai)漫(man)游(you)(you)客服(fu)熱(re)線。據(ju)(ju)(ju)業(ye)(ye)(ye)內(nei)(nei)(nei)人(ren)士(shi)分析,目前(qian),國(guo)(guo)(guo)內(nei)(nei)(nei)三大通(tong)(tong)(tong)信(xin)運營商(shang)在(zai)3G領(ling)域的(de)(de)爭奪日趨白熱(re)化,中國(guo)(guo)(guo)聯通(tong)(tong)(tong)憑借WCDMA網絡優勢不(bu)(bu)(bu)斷(duan)細分市(shi)場(chang)(chang),致力于為用(yong)(yong)(yong)戶(hu)打造“量(liang)(liang)身定制(zhi)”的(de)(de)國(guo)(guo)(guo)際(ji)漫(man)游(you)(you)服(fu)務(wu)(wu)(wu)(wu)(wu)。差(cha)(cha)異化的(de)(de)服(fu)務(wu)(wu)(wu)(wu)(wu)受(shou)(shou)到了(le)(le)用(yong)(yong)(yong)戶(hu)的(de)(de)廣(guang)泛認可,奠定了(le)(le)其在(zai)國(guo)(guo)(guo)際(ji)漫(man)游(you)(you)市(shi)場(chang)(chang)競爭中的(de)(de)優勢地(di)位。