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　　通過電費(fei)集中管理(li)，國家電網公(gong)(gong)(gong)司所屬湖(hu)北(bei)(bei)省電力公(gong)(gong)(gong)司月(yue)末應收賬款余額下降了83%以(yi)上，每(mei)(mei)(mei)月(yue)產生的近6億元預(yu)存電費(fei)，讓湖(hu)北(bei)(bei)公(gong)(gong)(gong)司每(mei)(mei)(mei)年(nian)融資成本(ben)減少1500多萬(wan)元；通過開展(zhan)集中用(yong)電秩序整治和電價(jia)稽查活(huo)動，湖(hu)北(bei)(bei)公(gong)(gong)(gong)司每(mei)(mei)(mei)年(nian)增收8100萬(wan)元……11月(yue)2日(ri)，國家電網公(gong)(gong)(gong)司調研組對(dui)湖(hu)北(bei)(bei)公(gong)(gong)(gong)司近兩(liang)年(nian)來開展(zhan)營(ying)銷集中管理(li)取得的成效給予高度評(ping)價(jia)。

　　營(ying)(ying)(ying)銷(xiao)(xiao)(xiao)是(shi)企業(ye)經營(ying)(ying)(ying)管(guan)(guan)(guan)理(li)的核心(xin)內容，營(ying)(ying)(ying)銷(xiao)(xiao)(xiao)集中(zhong)(zhong)(zhong)(zhong)(zhong)管(guan)(guan)(guan)理(li)水平是(shi)衡量電(dian)(dian)網企業(ye)經營(ying)(ying)(ying)管(guan)(guan)(guan)理(li)水平的重要標(biao)志(zhi)。按照國家電(dian)(dian)網公司(si)的統一部署，湖北公司(si)自2004年(nian)開(kai)始大(da)力改革過去行政(zheng)味道相對(dui)濃(nong)厚、管(guan)(guan)(guan)理(li)資源相對(dui)分散、管(guan)(guan)(guan)理(li)鏈條相對(dui)較長的舊(jiu)營(ying)(ying)(ying)銷(xiao)(xiao)(xiao)體系，不斷推進(jin)營(ying)(ying)(ying)銷(xiao)(xiao)(xiao)集約(yue)化組織機構建設。2007年(nian)，湖北公司(si)建成了包(bao)括客戶服務中(zhong)(zhong)(zhong)(zhong)(zhong)心(xin)、電(dian)(dian)費管(guan)(guan)(guan)理(li)中(zhong)(zhong)(zhong)(zhong)(zhong)心(xin)、電(dian)(dian)能計量中(zhong)(zhong)(zhong)(zhong)(zhong)心(xin)、營(ying)(ying)(ying)銷(xiao)(xiao)(xiao)稽查(cha)中(zhong)(zhong)(zhong)(zhong)(zhong)心(xin)的“一部四中(zhong)(zhong)(zhong)(zhong)(zhong)心(xin)”營(ying)(ying)(ying)銷(xiao)(xiao)(xiao)管(guan)(guan)(guan)理(li)體系。兩年(nian)多(duo)來，湖北公司(si)營(ying)(ying)(ying)銷(xiao)(xiao)(xiao)資源得(de)(de)到整合優化，營(ying)(ying)(ying)銷(xiao)(xiao)(xiao)業(ye)務流程(cheng)更加清晰規范(fan)，營(ying)(ying)(ying)銷(xiao)(xiao)(xiao)服務功能得(de)(de)到進(jin)一步強化，營(ying)(ying)(ying)銷(xiao)(xiao)(xiao)管(guan)(guan)(guan)理(li)水平和經營(ying)(ying)(ying)效益(yi)極大(da)提(ti)高。

　　各級(ji)客戶服(fu)務(wu)(wu)中(zhong)心成(cheng)立后(hou)，湖北公司用電(dian)(dian)(dian)(dian)市場開拓、需求側管(guan)理(li)、用電(dian)(dian)(dian)(dian)報裝等十(shi)多項客戶服(fu)務(wu)(wu)資源得(de)到(dao)(dao)全(quan)(quan)(quan)面(mian)整(zheng)合，“前臺一條(tiao)線(xian)，后(hou)臺一張網”的(de)客戶服(fu)務(wu)(wu)格(ge)局(ju)全(quan)(quan)(quan)面(mian)形成(cheng)，服(fu)務(wu)(wu)標準和(he)流程(cheng)得(de)到(dao)(dao)規范，服(fu)務(wu)(wu)質(zhi)量(liang)和(he)服(fu)務(wu)(wu)效率得(de)到(dao)(dao)提高；電(dian)(dian)(dian)(dian)費(fei)管(guan)理(li)中(zhong)心成(cheng)立后(hou)，湖北公司每月(yue)電(dian)(dian)(dian)(dian)費(fei)應收(shou)賬款余額由過(guo)去的(de)3.5億(yi)元(yuan)下降到(dao)(dao)現(xian)在的(de)0.6億(yi)元(yuan)左右，電(dian)(dian)(dian)(dian)費(fei)核算人員由集中(zhong)管(guan)理(li)前的(de)1047人減少到(dao)(dao)365人，大(da)大(da)降低了(le)(le)(le)企(qi)業經營管(guan)理(li)成(cheng)本；電(dian)(dian)(dian)(dian)能(neng)計(ji)量(liang)中(zhong)心成(cheng)立后(hou)，湖北公司取消了(le)(le)(le)所有縣(xian)級(ji)電(dian)(dian)(dian)(dian)能(neng)計(ji)量(liang)檢定(ding)業務(wu)(wu)，并(bing)通過(guo)省質(zhi)監(jian)局(ju)整(zheng)體授權，鞏固了(le)(le)(le)該公司法(fa)定(ding)計(ji)量(liang)檢定(ding)機(ji)構地位，提高了(le)(le)(le)政府和(he)社會認可(ke)度，規避(bi)了(le)(le)(le)過(guo)去的(de)電(dian)(dian)(dian)(dian)能(neng)計(ji)量(liang)管(guan)理(li)法(fa)律風(feng)險(xian)；營銷(xiao)稽查中(zhong)心成(cheng)立后(hou)，湖北公司加大(da)營銷(xiao)稽查和(he)反竊(qie)電(dian)(dian)(dian)(dian)等專(zhuan)項工(gong)作(zuo)力度，93處(chu)不規范用電(dian)(dian)(dian)(dian)整(zheng)治、1133處(chu)竊(qie)電(dian)(dian)(dian)(dian)重災區(qu)治理(li)、697處(chu)特殊用戶電(dian)(dian)(dian)(dian)價(jia)規范工(gong)作(zuo)全(quan)(quan)(quan)面(mian)完成(cheng)，在實現(xian)企(qi)業增(zeng)收(shou)的(de)同時(shi)，防范了(le)(le)(le)營銷(xiao)安全(quan)(quan)(quan)風(feng)險(xian)，提高了(le)(le)(le)營銷(xiao)安全(quan)(quan)(quan)管(guan)理(li)水平(ping)。