文章來源(yuan):國家電網公司 發布時間:2010-11-04
通過電費(fei)集中(zhong)管(guan)理,國家電網(wang)公司所屬湖(hu)北(bei)省電力公司月末應收賬(zhang)款余額下降了83%以上,每月產生(sheng)的近(jin)6億元預存電費(fei),讓湖(hu)北(bei)公司每年(nian)融資成本減少1500多(duo)萬(wan)元;通過開展(zhan)集中(zhong)用電秩序整治和電價稽查活動(dong),湖(hu)北(bei)公司每年(nian)增收8100萬(wan)元……11月2日,國家電網(wang)公司調研組對湖(hu)北(bei)公司近(jin)兩年(nian)來開展(zhan)營銷集中(zhong)管(guan)理取得的成效給予高度評價。
營(ying)(ying)(ying)(ying)銷(xiao)(xiao)是企(qi)(qi)業(ye)經營(ying)(ying)(ying)(ying)管(guan)(guan)理的(de)核心(xin)(xin)內容,營(ying)(ying)(ying)(ying)銷(xiao)(xiao)集中(zhong)(zhong)(zhong)管(guan)(guan)理水平是衡量電(dian)(dian)網企(qi)(qi)業(ye)經營(ying)(ying)(ying)(ying)管(guan)(guan)理水平的(de)重要(yao)標志。按照(zhao)國家電(dian)(dian)網公司(si)(si)的(de)統(tong)一部署,湖北公司(si)(si)自2004年(nian)開(kai)始大(da)力(li)改(gai)革過去行政味道(dao)相(xiang)(xiang)對濃厚、管(guan)(guan)理資(zi)(zi)源相(xiang)(xiang)對分散、管(guan)(guan)理鏈條相(xiang)(xiang)對較長的(de)舊營(ying)(ying)(ying)(ying)銷(xiao)(xiao)體(ti)系,不斷(duan)推進營(ying)(ying)(ying)(ying)銷(xiao)(xiao)集約(yue)化(hua)組織機構(gou)建(jian)設(she)。2007年(nian),湖北公司(si)(si)建(jian)成了包括客戶(hu)服務(wu)(wu)中(zhong)(zhong)(zhong)心(xin)(xin)、電(dian)(dian)費管(guan)(guan)理中(zhong)(zhong)(zhong)心(xin)(xin)、電(dian)(dian)能計(ji)量中(zhong)(zhong)(zhong)心(xin)(xin)、營(ying)(ying)(ying)(ying)銷(xiao)(xiao)稽查中(zhong)(zhong)(zhong)心(xin)(xin)的(de)“一部四(si)中(zhong)(zhong)(zhong)心(xin)(xin)”營(ying)(ying)(ying)(ying)銷(xiao)(xiao)管(guan)(guan)理體(ti)系。兩年(nian)多(duo)來,湖北公司(si)(si)營(ying)(ying)(ying)(ying)銷(xiao)(xiao)資(zi)(zi)源得(de)到整(zheng)合優化(hua),營(ying)(ying)(ying)(ying)銷(xiao)(xiao)業(ye)務(wu)(wu)流(liu)程更加清晰規(gui)范,營(ying)(ying)(ying)(ying)銷(xiao)(xiao)服務(wu)(wu)功能得(de)到進一步強化(hua),營(ying)(ying)(ying)(ying)銷(xiao)(xiao)管(guan)(guan)理水平和經營(ying)(ying)(ying)(ying)效益極大(da)提(ti)高。
各級客戶(hu)(hu)服(fu)(fu)務中(zhong)(zhong)心(xin)成(cheng)(cheng)立(li)后,湖北公(gong)司用電(dian)(dian)市(shi)場開拓、需求側管(guan)理(li)(li)(li)(li)、用電(dian)(dian)報裝等十多項客戶(hu)(hu)服(fu)(fu)務資源(yuan)得(de)到(dao)(dao)全(quan)(quan)面(mian)整(zheng)合,“前臺一條線,后臺一張網”的客戶(hu)(hu)服(fu)(fu)務格(ge)局(ju)全(quan)(quan)面(mian)形(xing)成(cheng)(cheng),服(fu)(fu)務標準和(he)流程得(de)到(dao)(dao)規(gui)(gui)范,服(fu)(fu)務質量(liang)(liang)和(he)服(fu)(fu)務效率得(de)到(dao)(dao)提(ti)高;電(dian)(dian)費(fei)(fei)管(guan)理(li)(li)(li)(li)中(zhong)(zhong)心(xin)成(cheng)(cheng)立(li)后,湖北公(gong)司每月電(dian)(dian)費(fei)(fei)應收賬款余額由過去(qu)的3.5億元下降(jiang)到(dao)(dao)現(xian)在的0.6億元左右,電(dian)(dian)費(fei)(fei)核算人員(yuan)由集中(zhong)(zhong)管(guan)理(li)(li)(li)(li)前的1047人減少到(dao)(dao)365人,大大降(jiang)低了(le)(le)(le)企(qi)(qi)業經營管(guan)理(li)(li)(li)(li)成(cheng)(cheng)本(ben);電(dian)(dian)能(neng)計(ji)量(liang)(liang)中(zhong)(zhong)心(xin)成(cheng)(cheng)立(li)后,湖北公(gong)司取消了(le)(le)(le)所(suo)有縣級電(dian)(dian)能(neng)計(ji)量(liang)(liang)檢定業務,并通過省(sheng)質監局(ju)整(zheng)體授(shou)權,鞏固了(le)(le)(le)該公(gong)司法定計(ji)量(liang)(liang)檢定機構(gou)地(di)位,提(ti)高了(le)(le)(le)政府和(he)社會認可(ke)度(du),規(gui)(gui)避了(le)(le)(le)過去(qu)的電(dian)(dian)能(neng)計(ji)量(liang)(liang)管(guan)理(li)(li)(li)(li)法律風險(xian);營銷(xiao)稽查(cha)(cha)中(zhong)(zhong)心(xin)成(cheng)(cheng)立(li)后,湖北公(gong)司加(jia)大營銷(xiao)稽查(cha)(cha)和(he)反竊(qie)電(dian)(dian)等專項工(gong)作力度(du),93處不(bu)規(gui)(gui)范用電(dian)(dian)整(zheng)治、1133處竊(qie)電(dian)(dian)重(zhong)災區(qu)治理(li)(li)(li)(li)、697處特殊用戶(hu)(hu)電(dian)(dian)價(jia)規(gui)(gui)范工(gong)作全(quan)(quan)面(mian)完成(cheng)(cheng),在實現(xian)企(qi)(qi)業增(zeng)收的同(tong)時,防范了(le)(le)(le)營銷(xiao)安全(quan)(quan)風險(xian),提(ti)高了(le)(le)(le)營銷(xiao)安全(quan)(quan)管(guan)理(li)(li)(li)(li)水平。