文章來源：山東國資(zi)委 發布時間：2012-05-26
5月(yue)12日，濟南市(shi)國(guo)資(zi)委召開12345熱(re)(re)線(xian)(xian)辦理(li)工(gong)(gong)作領導小組成(cheng)員會(hui)議，市(shi)國(guo)資(zi)委黨委副(fu)(fu)書記陳(chen)迎軍(jun)，市(shi)國(guo)資(zi)委副(fu)(fu)主任崔剛偉參(can)加會(hui)議。會(hui)議要求各有關處室（部門）負責人充分認(ren)識(shi)熱(re)(re)線(xian)(xian)辦理(li)工(gong)(gong)作的意義，統一思(si)想(xiang)，提高認(ren)識(shi)，規范程(cheng)序，明確責任，共同做好市(shi)國(guo)資(zi)委12345熱(re)(re)線(xian)(xian)辦理(li)工(gong)(gong)作。
5月(yue)18日，市(shi)國(guo)資(zi)(zi)委(wei)(wei)又(you)在齊魯(lu)化纖集團召開部分重點企業熱線(xian)(xian)辦(ban)(ban)(ban)(ban)理(li)(li)工(gong)(gong)(gong)作(zuo)(zuo)交流會(hui)(hui)，市(shi)國(guo)資(zi)(zi)委(wei)(wei)副主(zhu)任崔剛偉參加會(hui)(hui)議(yi)，市(shi)政(zheng)(zheng)府(fu)12345熱線(xian)(xian)辦(ban)(ban)(ban)(ban)有(you)(you)關領導(dao)(dao)應(ying)邀參加會(hui)(hui)議(yi)，會(hui)(hui)上(shang)，集中學習了《濟南市(shi)國(guo)資(zi)(zi)委(wei)(wei)12345市(shi)民(min)熱線(xian)(xian)辦(ban)(ban)(ban)(ban)理(li)(li)暫行辦(ban)(ban)(ban)(ban)法》（濟國(guo)資(zi)(zi)辦(ban)(ban)(ban)(ban)[2011]2號(hao)），通(tong)報了4月(yue)份熱線(xian)(xian)辦(ban)(ban)(ban)(ban)理(li)(li)工(gong)(gong)(gong)作(zuo)(zuo)情況，齊魯(lu)化纖集團等4家(jia)企業做了交流發(fa)言。市(shi)政(zheng)(zheng)府(fu)熱線(xian)(xian)辦(ban)(ban)(ban)(ban)有(you)(you)關領導(dao)(dao)對(dui)市(shi)國(guo)資(zi)(zi)委(wei)(wei)系統熱線(xian)(xian)辦(ban)(ban)(ban)(ban)理(li)(li)工(gong)(gong)(gong)作(zuo)(zuo)講了意(yi)見。會(hui)(hui)議(yi)對(dui)做好下一(yi)(yi)步工(gong)(gong)(gong)作(zuo)(zuo)提出了三點要(yao)(yao)(yao)求：一(yi)(yi)是要(yao)(yao)(yao)在思想上(shang)高(gao)度重視熱線(xian)(xian)辦(ban)(ban)(ban)(ban)理(li)(li)工(gong)(gong)(gong)作(zuo)(zuo)，要(yao)(yao)(yao)從貫徹落實(shi)科學發(fa)展觀、保(bao)障(zhang)民(min)生的高(gao)度，切(qie)實(shi)做好熱線(xian)(xian)辦(ban)(ban)(ban)(ban)理(li)(li)工(gong)(gong)(gong)作(zuo)(zuo)。二是要(yao)(yao)(yao)規(gui)范(fan)承辦(ban)(ban)(ban)(ban)流程(cheng)(cheng)，各企業要(yao)(yao)(yao)嚴格(ge)按照(zhao)《濟南市(shi)國(guo)資(zi)(zi)委(wei)(wei)12345市(shi)民(min)熱線(xian)(xian)辦(ban)(ban)(ban)(ban)理(li)(li)暫行辦(ban)(ban)(ban)(ban)法》，梳理(li)(li)工(gong)(gong)(gong)作(zuo)(zuo)流程(cheng)(cheng)，落實(shi)承辦(ban)(ban)(ban)(ban)責任，確保(bao)熱線(xian)(xian)承辦(ban)(ban)(ban)(ban)工(gong)(gong)(gong)作(zuo)(zuo)有(you)(you)序開展。三是要(yao)(yao)(yao)注重承辦(ban)(ban)(ban)(ban)工(gong)(gong)(gong)作(zuo)(zuo)實(shi)效，要(yao)(yao)(yao)及時和(he)當事人進行溝通(tong)聯系，盡(jin)最(zui)大(da)努力解決實(shi)際問題(ti)，不斷提高(gao)辦(ban)(ban)(ban)(ban)理(li)(li)結果滿意(yi)率(lv)(lv)和(he)服務過(guo)程(cheng)(cheng)滿意(yi)率(lv)(lv)。