文(wen)章來源：山東國資委 發布(bu)時間：2012-05-26
5月12日(ri)，濟南市國(guo)資委(wei)(wei)召開(kai)12345熱(re)線辦(ban)理(li)工(gong)作(zuo)領導小(xiao)組成員(yuan)會議，市國(guo)資委(wei)(wei)黨委(wei)(wei)副書記陳迎軍，市國(guo)資委(wei)(wei)副主任(ren)崔剛偉參(can)加會議。會議要求各有關處室(shi)（部(bu)門(men)）負責人充分認識熱(re)線辦(ban)理(li)工(gong)作(zuo)的(de)意義，統一思(si)想，提高認識，規(gui)范程序，明確責任(ren)，共同做好(hao)市國(guo)資委(wei)(wei)12345熱(re)線辦(ban)理(li)工(gong)作(zuo)。
5月18日，市(shi)(shi)(shi)(shi)國資(zi)委(wei)(wei)又在齊(qi)魯(lu)化纖集團(tuan)召開部分重點(dian)企(qi)業熱(re)(re)線(xian)(xian)辦(ban)(ban)(ban)(ban)理工(gong)(gong)作(zuo)交流會，市(shi)(shi)(shi)(shi)國資(zi)委(wei)(wei)副(fu)主任(ren)崔剛偉(wei)參加會議，市(shi)(shi)(shi)(shi)政府(fu)12345熱(re)(re)線(xian)(xian)辦(ban)(ban)(ban)(ban)有(you)關(guan)領(ling)導(dao)應邀參加會議，會上，集中學習(xi)了《濟南市(shi)(shi)(shi)(shi)國資(zi)委(wei)(wei)12345市(shi)(shi)(shi)(shi)民熱(re)(re)線(xian)(xian)辦(ban)(ban)(ban)(ban)理暫(zan)行辦(ban)(ban)(ban)(ban)法》（濟國資(zi)辦(ban)(ban)(ban)(ban)[2011]2號），通報了4月份熱(re)(re)線(xian)(xian)辦(ban)(ban)(ban)(ban)理工(gong)(gong)作(zuo)情(qing)況，齊(qi)魯(lu)化纖集團(tuan)等(deng)4家企(qi)業做了交流發言(yan)。市(shi)(shi)(shi)(shi)政府(fu)熱(re)(re)線(xian)(xian)辦(ban)(ban)(ban)(ban)有(you)關(guan)領(ling)導(dao)對(dui)市(shi)(shi)(shi)(shi)國資(zi)委(wei)(wei)系(xi)(xi)統熱(re)(re)線(xian)(xian)辦(ban)(ban)(ban)(ban)理工(gong)(gong)作(zuo)講了意見(jian)。會議對(dui)做好(hao)下一(yi)步工(gong)(gong)作(zuo)提出了三點(dian)要(yao)(yao)(yao)求：一(yi)是(shi)(shi)要(yao)(yao)(yao)在思想(xiang)上高度重視熱(re)(re)線(xian)(xian)辦(ban)(ban)(ban)(ban)理工(gong)(gong)作(zuo)，要(yao)(yao)(yao)從貫徹落實科學發展(zhan)觀、保障民生的高度，切(qie)實做好(hao)熱(re)(re)線(xian)(xian)辦(ban)(ban)(ban)(ban)理工(gong)(gong)作(zuo)。二是(shi)(shi)要(yao)(yao)(yao)規范承(cheng)辦(ban)(ban)(ban)(ban)流程，各(ge)企(qi)業要(yao)(yao)(yao)嚴格按照《濟南市(shi)(shi)(shi)(shi)國資(zi)委(wei)(wei)12345市(shi)(shi)(shi)(shi)民熱(re)(re)線(xian)(xian)辦(ban)(ban)(ban)(ban)理暫(zan)行辦(ban)(ban)(ban)(ban)法》，梳理工(gong)(gong)作(zuo)流程，落實承(cheng)辦(ban)(ban)(ban)(ban)責(ze)任(ren)，確保熱(re)(re)線(xian)(xian)承(cheng)辦(ban)(ban)(ban)(ban)工(gong)(gong)作(zuo)有(you)序開展(zhan)。三是(shi)(shi)要(yao)(yao)(yao)注重承(cheng)辦(ban)(ban)(ban)(ban)工(gong)(gong)作(zuo)實效(xiao)，要(yao)(yao)(yao)及時(shi)和當事人進行溝(gou)通聯系(xi)(xi)，盡(jin)最(zui)大努(nu)力解決實際問題(ti)，不斷提高辦(ban)(ban)(ban)(ban)理結果滿意率和服務過(guo)程滿意率。