文(wen)章來源：青島國資委 發布時間(jian)：2014-07-02
為把(ba)“用心惠民(min)”服務理念落到(dao)實處，持續提(ti)升“暖到(dao)家”中國馳(chi)名商標的品牌知名度和美(mei)譽度，熱(re)電集團積極創(chuang)新，多措并舉，不斷提(ti)高對外服務水平。
一是(shi)實施“全員(yuan)微笑服務(wu)(wu)(wu)(wu)”，營造溫馨如家氛圍。集團(tuan)各單位(wei)積極組(zu)織“微笑服務(wu)(wu)(wu)(wu)宣講(jiang)會(hui)”，傳(chuan)播微笑服務(wu)(wu)(wu)(wu)經(jing)驗(yan)，以點帶面、推陳(chen)出新(xin)，通過先進服務(wu)(wu)(wu)(wu)窗(chuang)口(kou)經(jing)驗(yan)介紹(shao)、典型案(an)例分析(xi)、服務(wu)(wu)(wu)(wu)技巧宣講(jiang)等(deng)形式，營造學、比、趕、超的濃(nong)厚氛圍，激發員(yuan)工為民(min)服務(wu)(wu)(wu)(wu)的工作(zuo)熱情。
二是推行“科(ke)技聯(lian)動服(fu)(fu)務(wu)”，打造便民(min)利民(min)平(ping)臺。加大企業網(wang)站建設(she)(she)力度，有效整(zheng)合資源，理順(shun)辦理流(liu)程。網(wang)站新增“服(fu)(fu)務(wu)大廳”欄目，開通“網(wang)上(shang)辦理”、“為您服(fu)(fu)務(wu)”窗口。用戶可(ke)在“網(wang)上(shang)辦理”窗口中(zhong)進行開通供(gong)熱(re)、供(gong)熱(re)設(she)(she)施改造、停/恢(hui)復供(gong)熱(re)等事項申(shen)請，在“為您服(fu)(fu)務(wu)”窗口中(zhong)進行供(gong)熱(re)政策、辦事流(liu)程等內容查詢，進一步凸顯便民(min)利民(min)特色。
三(san)是提(ti)升“全面承諾(nuo)服務”，著力解決民生關切(qie)。組織開(kai)展(zhan)供(gong)(gong)熱系(xi)統(tong)(tong)(tong)(tong)“串聯(lian)改分戶(hu)(hu)(hu)系(xi)統(tong)(tong)(tong)(tong)改造”調查摸底，共走訪用戶(hu)(hu)(hu)16000余戶(hu)(hu)(hu)，通過供(gong)(gong)熱常識(shi)、老系(xi)統(tong)(tong)(tong)(tong)改分戶(hu)(hu)(hu)方案的(de)宣傳推介，共有(you)618戶(hu)(hu)(hu)同意串聯(lian)改分戶(hu)(hu)(hu)系(xi)統(tong)(tong)(tong)(tong)改造，集團將(jiang)對(dui)符(fu)合條(tiao)件的(de)用戶(hu)(hu)(hu)逐(zhu)步予以(yi)改造，全面提(ti)高老舊系(xi)統(tong)(tong)(tong)(tong)用戶(hu)(hu)(hu)供(gong)(gong)熱質(zhi)量。