文章來源：上海國資委 發(fa)布時(shi)間：2013-06-29
上(shang)海城(cheng)投所(suo)屬(shu)上(shang)水(shui)(shui)市北公司(si)在寶山供水(shui)(shui)管理所(suo)試(shi)點推行PDA（掌(zhang)上(shang)電(dian)腦）現(xian)(xian)(xian)場維修(xiu)系統，以(yi)全新電(dian)子(zi)工(gong)(gong)(gong)單形式取代(dai)原有紙質(zhi)派(pai)單模(mo)式，經過三年試(shi)運行，目前已逐(zhu)步(bu)向滬(hu)東、滬(hu)北供水(shui)(shui)管理所(suo)全面推行。通過電(dian)子(zi)化(hua)(hua)服務(wu)終(zhong)端(duan)，提升(sheng)了工(gong)(gong)(gong)作(zuo)效(xiao)率(lv)，提高了服務(wu)品質(zhi)。在對(dui)外(wai)現(xian)(xian)(xian)場維修(xiu)服務(wu)工(gong)(gong)(gong)作(zuo)中(zhong)，PDA的(de)應用(yong)不僅(jin)實(shi)現(xian)(xian)(xian)了作(zuo)業(ye)無紙化(hua)(hua)和(he)體現(xian)(xian)(xian)了低碳(tan)環保理念(nian)，還由于它具有的(de)GPS定位(wei)功能，使(shi)維修(xiu)人(ren)員在工(gong)(gong)(gong)作(zuo)途中(zhong)能隨時(shi)接收工(gong)(gong)(gong)單，準確了解報(bao)修(xiu)內容；負責派(pai)單的(de)服務(wu)中(zhong)心可(ke)以(yi)根據各維修(xiu)人(ren)員位(wei)置分布情況，擇優配(pei)(pei)置資源，做到“優化(hua)(hua)配(pei)(pei)置、提高效(xiao)能”，減(jian)少客戶等待時(shi)間，提高服務(wu)水(shui)(shui)平。PDA的(de)使(shi)用(yong)改變(bian)了上(shang)水(shui)(shui)市北公司(si)傳統服務(wu)模(mo)式，在推廣應用(yong)過程(cheng)中(zhong)，公司(si)服務(wu)理念(nian)與水(shui)(shui)平也(ye)得到了轉(zhuan)變(bian)與提升(sheng)。